Several departments in the Genentech RI&SE division have created the own disparate email templates for outage reports. When the director of my division asked my team to officially standardize those outage reports, this is what we came up with.
Repository management remains a new concept to many in the open source community. This presentations begins to strategize ways in which Sonatype can familiarize users with their products, and proposes types of documentation needed to keep users engaged.