Client: Concept Project for IT Support Team
Problem: The client needed an engaging and comprehensive training course to educate employees on recognizing and responding to phishing attempts, aiming to reduce the risk of security breaches.
Solutions: The instructor-led training was built in PowerPoint after completing a need analysis and collaborating with SMEs. Developed an instructor-led training program focusing on identifying phishing red flags, handling phishing emails, and understanding incident response. To enhance the quality of the learning experience, The training included images, infographics, discussions, and scenario-based activities.
The Process: Following the ADDIE model by:
Analysis: Identified the need for phishing awareness training to address gaps in employee knowledge and response protocols.
Design: Created a course outline with modules on phishing types, recognition, best practices, and incident response.
Development: Developed content, integrated multimedia, and created interactive activities for the training.
Implementation: Implemented the training in a live, instructor-led format
Evaluation: Collected feedback and assessed participant knowledge to measure training effectiveness and refine future sessions.
Tools:
PowerPoint
Google Drive
Canva
Trello
Course Assets
Click on the button below each asset to view