Here are the references used to facilitate the PCA's compliance to ARTA's Client Satisfaction Measurement Report:
Memorandum from the PCA Administrator dated May 17, 2024 re- Implementation of the Harmonized Client Satisfaction Measurement
ARTA Memorandum Circular No. 2022-05 - Guidelines on the Implementation of the Harmonized Client Satisfaction Measurement
ARTA Memorandum Circular No. 2023-05 - Amendment to ARTA MC No. 2022-05
PCA Citizen's Charter 2020