The fifth step in the prescription filling process is Pickup Assist (P/A or P/U for short). At this stage, the prescription is ready to be picked up by the patient or delivered.
Watch the following video to learn about the pickup process:
When customers pick up medications that are controlled substances (such as narcotics), they are required by law to show identification. If permitted by the customer, identification can be scanned and added to the patient profile.
ALWAYS DOUBLE-CHECK THE NAME, BIRTH DATE, AND ADDRESS TO MAKE SURE THE RIGHT INDIVIDUAL RECEIVES THE CORRECT MEDICATIONS!
Some customers may have questions about the cost of their drugs or how to read the drug bottle label.