The sixth and final step in the pharmacy process is Patient Consultation.
All patients must be sent to the consultation station if they begin a new prescription dose or a new medication.
Customers can also speak to the pharmacist at any time for any health-related concerns.
Patient profiles must be up to date (medication history and allergies) before a customer is counseled by the pharmacist.
Here are some sample health concerns that should be addressed with a pharmacist. If customers ask these types of questions, do not attempt to resolve their issues, instead, direct them to the pharmacist.