A combination of operational, leadership, logistics, customer support, and training experience supported by hands-on knowledge of the tools and systems used in fast-paced business environments.
Dispatch Operations
Operations Management
Team Leadership
Workforce Coordination
Daily Operations Management
Workflow Management
Performance Monitoring
Escalation Management
Process Improvement
SOP Development
Logistics Coordination
Carrier Sales
Carrier Sourcing
Rate Negotiation
Freight Coordination
Shipment Tracking
Load Coverage
Pickup & Delivery Coordination
Carrier & Client Communication
Shipment Documentation
Customer Support
Client Account Management
Customer Communication
Issue Resolution
Complaint Handling
Service Coordination
Billing & Payment Follow-up
Customer Feedback Management
Training & Onboarding
New-Hire Training
Training Program Development
Training Materials Development
Knowledge Assessments
Coaching & Mentoring
Process Documentation
Employee Performance Support
Aljex
WISE
DAT
Truckstop
Highway
MacroPoint
Samsara
RingCentral
Vonage
Microsoft Teams
Slack
Zoom
Gmail
Outlook
Microsoft Excel
Google Sheets
Microsoft Word
Microsoft PowerPoint
Google Docs
Google Drive
Google Workspace
WePro CRM
Zoho CRM
Zendesk
Jira Service Management
Dispatch / Scheduling Systems
Google Sheets-based Trackers
Paylocity
Canva
Microsoft PowerPoint
Google Slides
Google Forms
Google Docs