PROFESSIONAL EXPERIENCE 

Source and secure carrier capacity for active loads while coordinating rates, pickup schedules, delivery requirements, equipment, and load details to support timely freight coverage.

• Source carriers through calls and email to identify available trucks

• Negotiate carrier rates and secure coverage for active loads

• Coordinate pickup schedules, delivery requirements, equipment, and load details

• Maintain carrier follow-ups and communication throughout the load process

• Support timely load coverage, pickups, and deliveries

Managed dispatch operations across multiple service-based client accounts, overseeing job flow, scheduling, escalations, and daily operational updates.

• Managed dispatch operations across multiple client accounts

• Supported 9 dispatch agents across 3 offices

• Monitored open and completed jobs to maintain workflow visibility

• Coordinated with managers and clients regarding operational concerns

• Developed SOPs, trackers, attendance, and timesheet records

• Created account-specific workflows and trained dispatchers to improve consistency and service delivery

Built and managed structured onboarding programs for Client Support, Data Entry, Accounting, and Drayage Support teams.

• Facilitated training batches of 5–10 new hires

• Delivered training on logistics operations, WISE navigation, ticketing processes, Microsoft Office, and department workflows

• Developed training manuals, presentations, assessments, trackers, and evaluation tools

• Coordinated training requirements with HR, Payroll, and Operations

• Supported new hires through onboarding and role-specific training

• Helped establish structured processes to improve training consistency and employee readiness

Coordinated freight pickups, deliveries, shipment tracking, and carrier-client communication while maintaining visibility across active shipments.

• Coordinated pickups, deliveries, and shipment tracking using Aljex and RingCentral

• Monitored 10–30 active shipments daily

• Followed up with carriers, drivers, clients, and internal teams

• Resolved pickup delays, missed updates, booking issues, and tracking gaps

• Verified PODs and BOLs for accuracy and completeness

• Addressed documentation concerns and maintained shipment visibility

Managed multiple client accounts while maintaining accurate service information, coordinating updates, and addressing booking and customer concerns.

• Managed 5 client accounts

• Maintained accurate website listings, service availability, and account information

• Coordinated with clients through WhatsApp, Viber, and Google Workspace

• Verified service updates, payment status, and account concerns

• Handled booking issues, billing and payment follow-ups, complaints, and refunds

• Managed surveys and customer feedback

Progressed from Logistics Coordinator to Team Leader, taking on broader responsibilities in freight operations, team supervision, performance monitoring, and escalation management.

• Coordinated freight tracking, pickup and delivery updates, carrier communication, and shipment follow-ups using Aljex and RingCentral

• Supervised a team of 10 agents supporting freight tracking, documentation, carrier updates, billing, scheduling, and customer communication

• Monitored attendance, productivity, quality, call activity, reporting, and process compliance

• Communicated with carriers, clients, dispatchers, and internal teams to maintain accurate shipment visibility

• Verified shipment details, PODs, BOLs, and system records while resolving tracking and documentation issues

• Coached team members and managed escalations involving booking delays, tracking gaps, shipment disputes, and operational concerns