CubeworkPH
Designed and developed structured training materials for new hires across customer support, logistics, data entry, billing, accounting, and other operational functions.
Included:
New-hire orientation and onboarding
Customer service and email etiquette
Logistics overview
WISE and operational system training
Billing, invoicing, AR, and AP training
Data entry and client portal training
CubeworkPH
Developed supporting materials to evaluate trainee knowledge, monitor progress, and maintain consistency throughout the training process.
Included:
Training assessments and quizzes
Answer sheets and activities
Attendance tracking
EOD templates
Endorsement templates
Role-specific evaluations
WeAnswer
Developed dispatch-specific training and assessment materials to prepare agents for account workflows, dispatch responsibilities, and operational requirements.
Included:
Dispatch training module
Dispatch assessment
Account-specific processes
Operational workflow guidance
Agent readiness and knowledge evaluation
WeAnswer
Created and maintained operational tracking tools to improve visibility into agent activity, job flow, and daily dispatch operations.
Included:
MA & calendar monitoring
Ticket visibility and tracking
Attendance tracking
Operational status monitoring
Workflow visibility
This one is particularly valuable because it demonstrates actual operations management, not just training.
WeAnswer
Developed and maintained client-specific SOPs to translate account requirements into clear, consistent workflows for dispatch teams.
Included:
Account-specific procedures
Workflow documentation
Process requirements
Escalation and operational guidelines
Standardization across the team