Quality Service Audit: "Evaluating the Guest Experience through the SERVQUAL Lens"
Quality Service Audit: "Evaluating the Guest Experience through the SERVQUAL Lens"
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Almanzor, Rustan C.
Badua, Sean Albert L.
Caringal, Raychelle P.
Martinez, Roselyn B.
Payag, Ruth Mauriz A.
Quality Service Management in Hospitality and Tourism
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