Student success is an important goal for OHVA. This process has been designed to ensure that all student/family grievances are considered expeditiously and fairly:

1. The advisor is the first point of contact for an expression of grievance, informal or formally written. If the teacher/staff is the subject of the grievance, the issue should be settled through parent/staff communication.

2. If the subject of the concern is another school employee and cannot be settled at the teacher/staff level, the parent or legal guardian should escalate the concern to the administrator in writing. The administrator will respond to the parent’s written note of concern within 48 hours of receipt.

3. If the issue or grievance is not resolved within 10 working days, the parent may escalate an issue to the Head of School. The Head of School or designee will respond within 48 hours of initial parent or administrator notification of the grievance and investigate.

4. If the matter cannot be settled satisfactorily, it may be brought before the Board of Trustees of the school at one of the public Board meetings. The Board President must be notified of the matter by the Head of School and/or the parent prior to the meeting.