Support

Contact: nrtzgame@gmail.com

Email is the fastest way to reach us. We reply to every message, usually within two business days. If you're reporting a problem, it helps to include your device model, iOS version, and what you were doing when it happened.

Frequently asked questions

How do I play?
Tap How to play on the main menu for an eight-chapter interactive tutorial that walks through the whole game, including a worked example of scoring. You can pause, rewind and jump between chapters at any point.

What are season points and tiers?
Finishing games earns season points, which move you up through Novice, Apprentice, Contender, Expert, Master and Elite. Your current points and the distance to the next tier are shown at the top of the main menu.

The Game of Ur is locked. How do I unlock it?
The Royal Game of Ur unlocks when you reach 75 season points (the Contender tier). Once unlocked it stays unlocked permanently — a season reset lowers your current points but never takes Ur away.

Does my game save if I quit?
Yes. Quitting a game in progress keeps it, and Resume saved game appears on the main menu when you return. The app also saves automatically as you play, so closing it unexpectedly won't lose your round.

How do I back up my progress?
Back up progress at the bottom of the main menu gives you a backup code you can save anywhere and restore later. Progress also syncs through iCloud when you're signed in; Review iCloud progress lets you compare a cloud save against what's on your device and choose which to keep.

I got a new phone. How do I move my progress?
Sign in to the same iCloud account and your progress should appear. If it doesn't, use Back up progress on the old device to create a backup code, then restore it on the new one. Make the backup before you wipe the old device.

I bought something and it's missing.
Tap Restore purchases on the main menu. If it still doesn't appear, email us with the Apple ID email used for the purchase and roughly when you bought it.

Can I change the number of opponents or difficulty?
Yes — both are on the main menu, along with the target score. Difficulty runs from Relaxed to Sharp, and you can play to 30, 50, 75, 100 or 150 points.

How do I report a bug or suggest a feature?
Email us. We read everything, and several improvements have come directly from player reports.