SmartKeeper Business is developed and supported by NEXAAR Labs.
## Contact support
Email: **nexaarlabs@gmail.com**
Recommended email subject:
**SmartKeeper Support | App issue | Business name**
Include the app version, device model, Android version, a short description of the issue, the steps that caused it and a screenshot with sensitive information hidden. Do not send passwords, OTPs, authentication tokens, payment-card information, encryption keys or complete customer/business databases.
## Common help
**Cloud sync:** Confirm internet access, verified phone sign-in and that cloud sync is enabled. Check the last-sync status before restoring or changing devices.
**Restore:** Export a fresh local backup before restoring. A cloud restore can replace local SmartKeeper records after confirmation.
**Subscription:** Google Play manages payment, renewal and cancellation. Use the subscription section in Google Play for cancellation. Account deletion does not cancel a subscription.
**Ads:** Free users may see ads subject to consent and availability. Active Pro users should not receive in-app banner ads. Include purchase details without card information if entitlement is not recognized.
**Deletion:** Use smartkeeper-data-deletion for account and data deletion instructions.
## Policy links
SmartKeeper Business by NEXAAR Labs | nexaarlabs@gmail.com
Privacy Policy | Terms of Use | Account & Data Deletion | Support
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