Developer:** NEXAAR Labs
**Support:** nexaarlabs@gmail.com
**Last updated:** 14 July 2026
## Request deletion in the app
1. Open SmartKeeper Business.
2. Go to **More > Settings > Privacy and data**.
3. Sign in to the verified cloud account if required.
4. To retain the account but remove cloud workspaces, choose **Delete cloud data**.
5. To remove the cloud account and associated cloud records, choose **Delete account and cloud data**.
6. Review the consequences and export a backup if needed.
7. Type `DELETE` when requested and confirm.
After server-confirmed account deletion, SmartKeeper disables cloud sync and signs out. Local business records remain on the current device unless the user separately chooses local-data deletion or clears/uninstalls the app. This protects offline data from being silently erased.
## Request deletion without access to the app
Email **nexaarlabs@gmail.com** with the subject:
**SmartKeeper Business Account Deletion Request**
Include:
- The registered mobile number or account email
- Business name, if available
- Approximate account-creation date
- A clear statement requesting deletion of the SmartKeeper cloud account and associated cloud data
NEXAAR Labs will require reasonable identity verification before deleting an account. Never email a password, OTP, Firebase token, payment-card details, encryption key or full sensitive business dataset. Support will confirm the applicable processing timeline after verification and will complete requests within a reasonably prompt period subject to security, legal and provider requirements.
## Data deleted
Depending on the selected request, deletion covers the SmartKeeper cloud account, owned cloud workspaces, encrypted business backup payloads, server revisions and associated synchronization/idempotency records.
## Data not automatically deleted
- Local records stored on the user's devices
- Backups or files exported, printed or shared by the user
- Copies held by a destination selected by the user
- Google Play subscription and transaction records
- Limited security, provider-backup, legal or support records that must be retained temporarily for legitimate purposes
Users must delete local and exported copies separately. An active Google Play subscription must be cancelled separately in Google Play.
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