Privacy Policy

Privacy Policy

Who We Are

NeuroRoost is a coaching practice run by Charlotte Crawford, offering resilience and life coaching services for neurodivergent and sensitive individuals and families.

This privacy policy explains how we collect, use, store, and protect your personal data when you engage with our services or visit our website.

What Information We Collect

When you use our services or contact us, we may collect the following personal information:

• Name

• Email address

• Phone number

• Address (where provided)

• Relevant background or personal information you share in the context of coaching

• Session notes or reflections

• Invoices/payment records (where applicable)

How We Use Your Information

Your personal information is used for the following purposes:

• To provide you with coaching services

• To communicate with you regarding appointments, services, or queries

• To maintain coaching records in line with professional practice requirements

• For accounting and invoicing purposes

• To comply with any legal or regulatory obligations

We do not share your personal data with third parties for marketing or commercial purposes.

Data Retention

• Coaching records and session notes are securely stored for a period of 5 years after your final coaching session, in line with good practice guidelines for coaching services.

• After 5 years, your data will be securely deleted or destroyed.

Legal Basis for Processing

We process your data based on the following lawful grounds:

• Consent — where you have explicitly agreed to us processing your personal data (for example, when you sign up for coaching services).

• Contract — where processing is necessary to deliver our coaching services to you.

• Legal obligation — where we are required to retain certain records to comply with applicable laws.

How Your Data Is Stored

Your data is stored securely on password-protected devices and/or cloud services. Reasonable steps are taken to ensure your information remains protected from unauthorised access or misuse.

Your Rights

You have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (unless we are required to retain it for legal/professional reasons)

• Withdraw consent for us to process your data (where applicable)

To exercise any of these rights, please contact Charlotte at: Charlotte@NeuroRoost.com

Cookies

This website is built using Google Sites. Google Sites may collect anonymous data via cookies (small data files stored on your device) to improve site performance or user experience. You can adjust your browser settings to manage cookie preferences.

Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website.

Contact Us

If you have any questions about this privacy policy or how your data is handled, please contact:

Charlotte Crawford

Email: Charlotte@NeuroRoost.com

Founder, NeuroRoost Coaching

Effective Date: June 2025