Support

Need a hand with Nero? You're in the right place. 🐾

We're a small, independent project built for pet parents who want a simple way to keep track of their pets' care — and we'd love to help if something isn't working the way it should.

Contact Us

For any questions, feedback, or issues, email us at:

nero.petcaremanager@proton.me

To help us help you faster, please include:

• Your device model (e.g., iPhone 15) and iOS version

• Whether you're using the free or Premium version of Nero

• A short description of what happened, and what you expected instead

• A screenshot, if it's a visual issue

We read every message and aim to reply within a few business days.

Frequently Asked Questions

Is Nero free to use?

Yes. Nero's core features — adding one pet, tracking appointments, and logging weight — are free. A Premium subscription unlocks additional features for pet parents who want more.

What does Premium include?

Premium unlocks:

• Multiple Pets — manage up to 5 pets in one account

• Daily Routines + Widgets — set up recurring reminders (feeding, meds, walks) and check them off right from your Home Screen

• Weight Charts — see your pet's weight trends visualized over time

• Recurring Appointments — automatically repeat vaccine or vet appointments on a schedule

• Nearby Vets — find and call nearby veterinary clinics, with directions in Apple Maps

How do I subscribe, and how much does it cost?

You can subscribe from the Premium screen, accessible from the Settings tab or whenever you tap a Premium feature. Monthly and yearly options are available, with pricing shown directly in the app (it may vary slightly by region, as set by the App Store).

How do I cancel my subscription?

Subscriptions are billed and managed through your Apple ID, not by us directly. To cancel or change your plan: open the Settings app on your iPhone → tap your name at the top → Subscriptions → select Nero → Cancel Subscription.

I reinstalled Nero (or got a new phone) — how do I get my Premium back?

Open Nero's Settings tab and tap Restore Purchases. This re-applies any active subscription tied to your Apple ID, no need to pay again.

Will my data sync across my devices?

Yes. Nero stores your pets' profiles, appointments, weight history, and routines in your own personal iCloud account, so they sync automatically across any device signed in with the same Apple ID. We never see or store this data ourselves — see our [Privacy Policy] for details.

Why aren't my notifications coming through?

A few things to check:

1. Open Nero's Settings tab → Notification Settings to confirm notifications are turned on for Nero.

2. Make sure your iPhone isn't in Do Not Disturb or Focus mode during the times you expect reminders.

3. For appointment reminders, double-check the reminder toggle and time you set when creating the appointment or routine.

Can I track more than one pet?

With the free version, you can add one pet. Premium lets you add and manage up to 5 pets, each with their own appointments, weight history, and routines.

How does the Nearby Vets feature work?

Nearby Vets (a Premium feature) uses your device's location, with your permission, to search for nearby veterinary clinics using Apple Maps. You can call a clinic or get walking/driving directions directly from the app. We don't store your location — it's only used to perform the search.

Does Nero replace my veterinarian?

No. Nero is an organizational tool to help you keep track of your pet's care — it is not a substitute for professional veterinary advice. Always consult a licensed veterinarian for any medical questions or concerns about your pet.

What weight units can I use?

You can switch between kilograms (kg) and pounds (lbs) at any time, either from the Settings tab or directly from the Weight Tracking screen. Your weight history stays accurate no matter which unit you choose.

How do I delete my data?

Open Nero's Settings tab and scroll to Delete My Data. This permanently removes all your pets, records, and reminders from your device and your iCloud account. This action cannot be undone, so please use it carefully.

I found a bug, or have an idea for a new feature. Where do I tell you?

We'd genuinely love to hear it — email us at nero.petcaremanager@proton.me with as much detail as you can share. Nero is actively developed, and feedback from pet parents like you directly shapes what we build next.

Thanks for using Nero, and for being the kind of pet parent who keeps such good track of things. 🐾