Terms & Conditions


Customer Care

For any queries, we request you to kindly visit our FAQ page first.
If you still do not find what you are looking for, please send your inquiries to [neofasteners@yahoo.com] and we will be in touch with you shortly.

Note: If the answer to your query is already provided in our FAQ section, no call back or individual response will be made.

Privacy & Safety

At Neo Fasteners, your privacy is of the highest importance to us.
We strongly encourage you to review our Privacy Policy to understand the type of information we collect (from the details you provide and from cookies), how we use it, how we protect it, and our overall company data norms.

Your trust is important to us, and we are committed to safeguarding your personal information.

Distributor Inquiries

Neo Fasteners proudly welcomes resellers and distributors across the country.
If you are interested in partnering with us for distribution, kindly contact us with complete details about your business.
Please mention "Interest in Neo Fasteners Products for Distribution" in your subject line.

After a thorough review and verification process, we will get back to you regarding further steps.

Payment Methods

We accept the following payment methods:

• NEFT (Bank Transfers)
  
  

• Cheques
  
  

Please note:

• No UPI or wallet payments will be accepted.
  
  

• No credit facilities will be provided unless a long-term, steady business relationship has been established and verified.
  
  

Terms and Conditions

Welcome to Neo Fasteners! By accessing our website and doing business with us, you agree to abide by the following terms and conditions:

1. Product Information: All product descriptions, images, and prices are subject to change without notice.
   
   

2. Order Confirmation: Orders are confirmed only after full payment has been received unless a special agreement is made.
   
   

3. Shipping & Delivery: Shipping times are estimated and may vary. Neo Fasteners is not responsible for delays caused by courier services or unforeseen circumstances.
   
   

4. Returns & Refunds: Products can only be returned if defective, and refunds or replacements are subject to our verification and approval.
   
   

5. Payment Terms: Payments must be completed through NEFT or cheque unless otherwise agreed upon. No UPI or wallet payments are accepted.
   
   

6. Distributor Policy: Distributors are approved after a full review of submitted business credentials.
   
   

7. Privacy Policy: Please refer to our Privacy Policy for details about how we handle your data.
   
   

Neo Fasteners reserves the right to modify these Terms & Conditions at any time without prior notice.