Obtained “Certificate of Appreciation” from CMO, Grameenphone for successfully completion of project Closed Feedback Loop Pilot (CFL)
Awarded as “Customer Centric Agent” for creating more promoters for Grameenphone as “NPS Warrior”
Certificate on successful completion of 'STEP-Strive Towards Excellence Program' training.
Google Ads Display
The fundamentals of developing and optimizing effective Google Display campaigns.
Google Ads Search
The fundamentals of building and customizing effective Google Search campaigns.
Certificate of Completion on Service Hospitality
Trainaing about workplace hazard control By Service Hospitality
Appreciation
Appreciation from the Director for running a total of 30 marketing campaigns at Curator Angel Investment Group Inc. which accounts for $35,000 increase in revenue growth exceeding set target.
Optimized paid search campaigns at Curator Angel Investment Group Inc., resulting in 400 app downloads in a single day, a 67% increase in a single day.
Received manager's appreciation for creating visual concepts for the project of “World Animal Protection” of UNICEF
Rated as “Outstanding Performer" in 2012 & in 2014 in Annual Performance Appraisal (Telenor Development Program) based on Service Quality, Adherence & Insight Accuracy.
Customer satisfaction ratio was increased by 32% based on service quality evaluation in June 2017 in bti.
In bti, first contact resolution of customer concerns has been rated as “Excellent” in my term.
Demonstrated consistent sales performance exceeding sales targets; above 121% achieved average at the time in Building Technology & Ideas Ltd. .
In my tenure in bti, total 362 condos were sold out by the reference of my team in a year (2016-2017).