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The problem:
Community members having difficulty locating spots for a soup kitchen and also for locating potential volunteers for the project
The goal:
To design an app to facilitate finding the best location for a soup kitchen within a community and also for finding volunteers for the project
The role:
A UX designer, carrying out all required UX research and designing procedures that include planning and conducting research and testing along with ideating, wireframing and prototyping.
User research: summary
Research data on community soup kitchen projects and their needs was used to develop and conduct interview questions. Most interview participants found difficulty locating new spots for new kitchen projects and gathering volunteers. The feedback received through research made it clear that users would be open and willing to work on more community projects such as soup kitchens if they can easily have access to an app that will help them by providing info and details about potential spots and also potential project volunteers
Personas:
Problem Statements:
Competitive Audit:
An audit of a few competitor products provided directions on gaps and opportunities to address with the new kitchen locator app
Crazy Eights:
I performed a quick ideation exercise to come up with ideas for how to address the gaps identified in the competitive audit.
Digital Wireframes:
Low Fidelity Prototypes:
https://www.figma.com/proto/KrQOwGD40jvuF2AfqPQRsC/Soup-Kitchen-Locator?node-id=7%3A667&scaling=scale-down&page-id=2%3A7&starting-point-node-id=7%3A667
Usability study:
Parameters:
Study type: Unmoderated usability study
Participants: 6 participants
Location: USA, remote
Length: 10 minutes
Findings:
More location details needed
Volunteer search opportunity
Contact info of potential volunteers and contact info of future spots available
Mockups:
Site Map:
A clear site map showing the different pages and hierarchy of the website
Takeaways:
Impact:
Users found out that the app actually facilitated building new soup kitchens in a more efficient ways as it connects them to other volunteers and provides new spot details and statistics about their target location
What I learned:
Problem solving methods implemented in a step wise manner allowed me to build an app that is useful for others who want to give back to their communities. Also listening well to users needs allowed me to implement new features and details that were beneficial to the end user
Next steps:
Perform more usability studies on a more diverse group of people to make sure that the app serves more diverse
groups and communities
Provide more accessibility features to the app such as more language options to better serve more communities
Add a text to speech option for more user accessibility
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