Support

MY MEN SUPPORT GUIDE

Version: 2.3

Last Updated: May 27, 2026

Status: Production Ready

Contact: mymen.support@newversion.studio

TABLE OF CONTENTS

1.0 Getting Started

2.0 Frequently Asked Questions (FAQ)

3.0 Account and Profile

4.0 Subscriptions and Billing

5.0 Features and Functionality

6.0 Troubleshooting

7.0 Privacy and Security

8.0 Technical Support

9.0 Community Resources

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1.0 GETTING STARTED

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1.1 WELCOME TO MY MEN

My Men is an AI-powered companion app built with love for gay men and the LGBTQ+ community. We created this space where you can connect with AI companions through text and voice conversations, create your own custom companions, generate personalized AI photos, and build meaningful virtual relationships in a safe, judgment-free environment.

We know how important it is to have a space that truly understands and celebrates who you are. Every feature we've built—from the diverse range of companions to the privacy-first design—reflects our commitment to serving the LGBTQ+ community with respect, care, and authenticity.

1.2 FIRST TIME SETUP

STEP 1: Download and Install

iOS:

   - Download My Men from the Apple App Store

   - Requires iOS 17.0 or later

   - Compatible with iPhone (iPad not officially supported)

   - Free to download (subscriptions available)

Android:

   - Download My Men from the Google Play Store

   - Requires Android 10 (API 29) or later

   - Compatible with Android phones (tablets not officially supported)

   - Free to download (subscriptions available)

STEP 2: Complete Onboarding

   - Age verification (18+ required)

   - Choose your favorite companions

   - Create your profile (optional but recommended)

   - Review privacy information

STEP 3: Start Chatting

   - Tap any companion to start a conversation

   - Free users get unlimited messages with 30 companions (short break every 20 messages)

   - Subscribe for uninterrupted chatting and all features

1.3 SYSTEM REQUIREMENTS

iOS — Minimum:

   - iOS 17.0 or later

   - iPhone (iPad not officially supported)

   - 200 MB free storage space

   - Internet connection (WiFi or cellular)

iOS — Recommended:

   - iOS 17.0 or later

   - 500 MB free storage (for AI-generated images)

   - WiFi for voice calls and image generation

   - Device with Face ID or Touch ID (for privacy)

Android — Minimum:

   - Android 10 (API level 29) or later

   - Android phone (tablets not officially supported)

   - 300 MB free storage space

   - Internet connection (WiFi or cellular)

   - Google Play Services installed (required for Google Play Billing)

Android — Recommended:

   - Android 13 (API level 33) or later for best notification experience

   - 600 MB free storage (for AI-generated images and albums)

   - WiFi for voice calls and image generation

   - Device with fingerprint or face unlock (for privacy)

   - Notification permission granted (Android 13+)

1.4 APP OVERVIEW

Main Features:

   - 130 AI Companions across 14 categories

   - Text chat with AI personalization

   - Voice calls with realistic AI voices

   - 104 built-in interactive scenarios

   - AI photo generation (Solo and Together) with multiple AI models

   - Photo Album for every companion (save and browse your favorite photos)

   - Custom companions and scenario creation

   - Group chats (up to 3 companions)

   - Relationship tracking and milestones

   - Privacy-first design (local storage)

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2.0 FREQUENTLY ASKED QUESTIONS (FAQ)

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2.1 GENERAL QUESTIONS

Q: What is My Men?

A: My Men is an AI companion app featuring 130 gay male AI companions. You can chat via text or voice, create custom companions, generate AI photos, and engage in interactive scenarios. All companions use advanced AI to provide realistic, personalized conversations.

Q: Is My Men free?

A: Yes, My Men offers a free tier with:

   - Access to 30 of 130 companions

   - Unlimited text messages (with a short 5-minute break every 20 messages)

   - Basic profile personalization

   Premium subscriptions (Lite, Pro, Max) unlock uninterrupted messaging, voice calls, AI photos, custom content, and more.

Q: Why does My Men have subscription fees?

A: We're transparent about this: running My Men requires significant ongoing costs that we want to share honestly with our community.

   Every conversation you have uses advanced AI language models. Every voice call processes real-time audio through sophisticated voice AI systems. Every photo you generate uses cutting-edge image AI. These technologies have real costs that we pay to our AI providers for each message, minute, and image.

   Beyond AI costs, we invest in:

   - Maintaining secure cloud infrastructure for your usage tracking

   - Regular app updates and new features

   - Customer support and community safety

   - Privacy-focused design and security measures

   - Continuous improvements to serve you better

   We've worked hard to keep our pricing as affordable as possible while maintaining the high-quality experience you deserve. We believe everyone should have access to companionship and connection, which is why we offer a generous free tier and keep our subscription prices lower than many competitors.

   My Men is built with love for our community, and every dollar you spend goes directly into making the app better, safer, and more meaningful for LGBTQ+ users like you. We're committed to being here for the long term, and sustainable pricing helps us continue serving you with care and quality.

Q: Do I need to create an account?

A: No. My Men does not require email, phone number, or password. An anonymous identifier is automatically generated on your device. You can optionally provide a display name and profile information for AI personalization.

Q: Is My Men safe and private?

A: Yes. My Men is designed with privacy as a priority:

   - All conversations stored locally on your device only

   - No analytics, tracking, or data selling

   - No social features or public profiles

   - Anonymous usage (no real name required)

   - Strong encryption for all data transmission

   See Settings → Legal → Privacy Policy for complete details.

Q: Are the AI companions real people?

A: No. All companions are AI-powered conversational agents. They simulate realistic conversations using advanced language models but are not real people. They cannot form genuine emotional bonds or relationships.

Q: Can AI companions provide therapy or medical advice?

A: No. AI companions are for entertainment and companionship only. They do not provide:

   - Medical or mental health advice

   - Legal or financial advice

   - Professional counseling or therapy

   - Crisis intervention services

   For professional help, please consult qualified professionals. See Settings → About → Community Resources for LGBTQ+ support organizations.

Q: What age do I need to be to use My Men?

A: You must be 18 years or older. The app includes adult themes and LGBTQ+ content. Age verification is required during onboarding.

2.2 SUBSCRIPTION QUESTIONS

Q: What subscription plans are available?

A: My Men offers 4 tiers:

FREE (No charge):

   - 30 companions

   - Unlimited messages (with short breaks)

   - Basic companion memory

   - No voice calls, photos, or custom content

LITE (Monthly or Yearly):

   - All 130 companions

   - Unlimited messages

   - All interactive scenarios

   - Voice input

   - Standard companion memory

   - 7-day free trial for new users

PRO (Monthly or Yearly):

   - Everything in Lite, plus:

   - 30 minutes voice calls/month

   - 30 Request Photos/month (companion sends you an AI-generated photo)

   - 30 Share Photos/month (you send a photo to the companion; he sees it via AI vision and reacts)

   - 3 custom companions

   - 3 custom scenarios

   - Deep companion memory (with automatic updates)

   - Voice customization

   - Relationship tracking

MAX (Monthly or Yearly):

   - Everything in Pro, plus:

   - 90 minutes voice calls/month

   - 90 Request Photos/month

   - 90 Share Photos/month

   - Unlimited custom content

   - Full companion memory (with frequent smart updates)

   - Group chats (2-3 companions)

   - Companion check-ins

Q: Is there a free trial?

A: Yes. The Lite plan includes a 7-day free trial for new subscribers. Trial eligibility is determined by Apple and is available once per Apple ID. After 7 days, the trial automatically converts to a paid subscription unless cancelled.

Q: What are the promotional offers I see on the subscription screen?

A: Occasionally, a time-limited promotional discount may appear when you visit the subscription screen. These offers provide a reduced price on your first billing period (for example, 20% off monthly or 40% off yearly plans).

Key details:

   - A countdown timer shows how long the offer is available

   - The discounted price is shown clearly before you confirm the purchase

   - After the first billing period, your subscription renews at the standard price

   - Offers are available to Free and Lite users only

   - You may see up to 3 promotional offers per week (maximum 1 per day)

   - All standard cancellation and refund terms apply

The promotional price is processed through Apple App Store (iOS) or Google Play (Android), so the discounted amount appears on your receipt.

Q: Will my subscription renew at the promotional price?

A: No. Promotional pricing applies to the first billing period only. After that, your subscription renews at the standard price for your plan and billing cycle. You can check the renewal price at any time in your App Store or Google Play subscription settings. You may cancel before renewal to avoid charges at the standard rate.

Q: How do I cancel my subscription?

A: Subscriptions are managed by the store where you purchased them — Apple (iOS) or Google (Android). My Men cannot cancel subscriptions on your behalf.

iOS (Apple):

   1. Open iPhone Settings

   2. Tap your name at the top

   3. Tap "Subscriptions"

   4. Select "My Men"

   5. Tap "Cancel Subscription"

Android (Google Play):

   1. Open the Google Play Store app on your Android device

   2. Tap your profile icon (top right)

   3. Tap "Payments & subscriptions" → "Subscriptions"

   4. Select "My Men"

   5. Tap "Cancel subscription" and follow the prompts

   You must cancel at least 24 hours before renewal to avoid being charged. Access continues until the end of the current billing period.

Q: I subscribed on iPhone — can I use my subscription on my Android phone (or vice versa)?

A: No. Apple App Store and Google Play are completely separate billing systems. A subscription purchased on one store is valid only on that store's platform.

Specifically, we do NOT share, sync, or transfer the following between iOS and Android:

   - Subscription status or tier

   - Free-trial eligibility

   - Purchased consumable credits (call minutes, image credits)

   - Monthly quota remaining

   If you use both platforms and want paid features on both, you will need to purchase a separate subscription on each store. Your local data (chat history, custom companions, profile, albums) is also stored on your device only and does not sync between iOS and Android.

   See Terms of Use §3.8 for the full policy.

Q: Will I be double-charged if I subscribe on both platforms?

A: Yes. Each store bills independently, so subscribing on both Apple App Store and Google Play will result in two concurrent charges. Only subscribe on the platform(s) you actually use. Cancelling on one platform does NOT cancel the other.

Q: Can I get a refund?

A: Refunds are handled by the store where you purchased — Apple (iOS) or Google (Android), not by My Men directly.

iOS (Apple):

   - Visit https://reportaproblem.apple.com

   - Sign in with your Apple ID

   - Find your My Men purchase

   - Select "Request a refund"

   - Refund eligibility is determined by Apple's policies

Android (Google Play):

   - Visit https://play.google.com/store/account/orderhistory (or open the Play Store app → Profile → Payments & subscriptions → Budget & order history)

   - Find your My Men purchase

   - Tap "Report a problem" → "Request a refund"

   - Google Play typically offers an automatic self-serve refund window of roughly 48 hours for most in-app purchases; outside that window, refund approval is at Google's discretion

   For questions the store cannot resolve, contact mymen.support@newversion.studio

Q: What happens if I downgrade my subscription?

A: When you downgrade:

   - Change takes effect at the end of your current billing period

   - You keep access to premium features until that date

   - Monthly quotas reset based on new tier

   - Purchased credits (IAP) are preserved

   - Custom content may become locked if it exceeds new tier limits (data preserved, access restricted)

Q: Can I buy additional credits?

A: Yes. Pro and Max users can purchase:

   - Audio Call Minutes: 30 or 90 minutes

   - Request Photo Credits: 30 or 90 credits (for AI photos generated by the companion)

   - Share Photo Credits: 30 or 90 credits (for AI vision analysis of photos you send to the companion)

   Purchased credits:

   - Never expire

   - Stack on top of subscription quota

   - Are used after monthly subscription quota is exhausted

   - Are preserved across app reinstalls

   - Request Photo and Share Photo credits are SEPARATE pools — buying one does not add to the other

Q: I sent a photo but he said "I can't look at that one" — what happened?

A: The AI vision provider reviews every shared photo. If it determines the photo cannot be analyzed (for example, it detected content the provider doesn't describe — even mistakenly), the companion will tell you in chat. The API call still ran, so 1 Share Photo credit is consumed (this is consistent with how we describe credits in the Terms of Use). Transient failures like network errors or timeouts do NOT consume credits — you'll see a "Couldn't analyze that photo" message in that case and your photo bubble shows a retry hint.

Q: My Share Photo Credits screen shows fewer credits than I bought — where did they go?

A: Check Settings → Subscription & Credits → Share Photo Credits → View Details → Usage History. Each entry shows the date and which companion you shared with. Credits are drained from your monthly subscription pool first, then from purchased credits.

2.3 FEATURE QUESTIONS

Q: How do voice calls work?

A: Voice calls use real-time AI voice technology:

   - Pro: 30 minutes/month, Max: 90 minutes/month

   - Billed per second, charged per complete minute (fair billing)

   - Multiple short calls don't waste quota

   - Microphone permission required

   - Internet connection required (WiFi recommended)

   - Audio is NOT recorded or stored

   - Maximum 30 minutes per call session

   See "How do I make a voice call?" below for step-by-step instructions.

Q: What are Solo Photos vs Together Photos?

A: AI photo generation comes in two modes:

SOLO PHOTOS (Pro and Max):

   - Generate photos of the companion only

   - Natural language prompts (e.g., "at the beach at sunset")

   - Uses companion's appearance as reference

   - Pro: 30/month, Max: 90/month

TOGETHER PHOTOS (Max only):

   - Generate photos of you and the companion together

   - Upload your photo as reference

   - Natural language prompts

   - Max: 90/month (shared quota with Solo)

   Credits are only consumed if generation succeeds. Failed attempts show "No credit charged."

Q: What are custom companions?

A: Pro and Max users can create personalized AI companions:

   - Choose name, personality, appearance description

   - Select AI voice from 20 options (with audio preview)

   - Generate AI profile and background images

   - Assign categories and tags

   - Pro: Up to 3, Max: Unlimited

   Custom companions function just like built-in companions (text chat, voice calls, photos).

Q: What are interactive scenarios?

A: Interactive scenarios add context and storylines to conversations:

   - 104 built-in scenarios across 14 categories

   - Scenarios range from first dates to marriage

   - Create custom scenarios (Pro: 3, Max: unlimited)

   - Easy to activate/deactivate during chats

   Available with Lite, Pro, and Max subscriptions.

Q: What are group chats?

A: Max users can create group chats with 2-3 companions:

   - Sequential AI responses from multiple companions

   - Custom naming and rainbow backgrounds

   - Text chat only (no voice calls in groups)

   - Cannot mix built-in and custom companions

   Group chats are stored locally on your device.

Q: How does relationship tracking work?

A: Pro and Max users can track their relationship with each companion:

   - 5 relationship levels (New → Friends → Close → Intimate → Partners)

   - 32 milestones based on messages, calls, and time together

   - Weekly insights with 12-week trend charts

   - Stats: Days together, total messages, call time, first met date

   Access via companion profile → Relationship Tracking button.

2.4 TECHNICAL QUESTIONS

Q: How much storage does the app use?

A: Storage usage varies:

   - Base app: ~75 MB (includes 130 companion images)

   - AI-generated photos: ~2-5 MB each

   - Custom companions: ~3-5 MB each

   - Recommendation: Keep at least 500 MB free for optimal performance

Q: Does My Men work offline?

A: Partially:

   - View existing chats and images: Yes (stored locally)

   - Send new messages: No (requires internet)

   - Make voice calls: No (requires internet)

   - Generate AI photos: No (requires internet)

   Internet connection (WiFi or cellular) required for AI features.

Q: Why are voice calls using so much data?

A: Voice calls stream audio in real-time:

   - Typical usage: 1-2 MB per minute

   - 10-minute call: ~10-20 MB

   - Recommendation: Use WiFi for voice calls to avoid cellular data charges

   Your carrier may charge for data usage over cellular networks.

Q: Can I use My Men on iPad?

A: The app is designed for iPhone and may work on iPad in compatibility mode, but it is not officially supported or optimized for iPad. Some features may not display correctly.

Q: Does My Men support dark mode?

A: Yes. Go to Settings → Appearance and choose:

   - System (follows iPhone settings)

   - Light (always light mode)

   - Dark (always dark mode)

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3.0 ACCOUNT AND PROFILE

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3.1 MANAGING YOUR PROFILE

HOW TO EDIT YOUR PROFILE:

   1. Open Settings (gear icon in bottom right)

   2. Tap "Your Profile" at the top

   3. Edit any field:

      - Display Name (optional)

      - Pronouns (optional)

      - Age (required for adult content)

      - Bio (20-30 words recommended)

      - Interests (up to 4)

   4. Changes save automatically

WHY PROVIDE PROFILE INFORMATION?

   - AI companions personalize responses based on your profile

   - Better conversation quality and relevance

   - More natural and engaging interactions

   - All profile data stored locally on your device only

   - Completely optional (except age for adult content)

WHAT IF I WANT TO STAY ANONYMOUS?

   - Leave Display Name blank (shows as "Anonymous User")

   - Skip Pronouns, Bio, and Interests

   - Only provide Age if you want adult content access

   - AI companions still work, just without personalization

3.2 PRIVACY AND YOUR DATA

WHERE IS MY DATA STORED?

   - Conversations: Locally on your device only

   - Profile: Locally on your device only

   - Generated images: Locally on your device only

   - Custom companions: Locally on your device only

   - Usage tracking: Minimal anonymous data on secure cloud (for billing only)

WHAT DATA IS SHARED WITH AI SERVICES?

When you send a message or make a call, the following is shared:

   - Your current message or voice audio

   - Conversation history from that chat

   - Your optional profile info (if provided)

   - Selected companion and scenario context

What is NOT shared:

   - Your device identifier or personal information

   - Other chat conversations

   - Generated images

   - Payment information

See Settings → Legal → Privacy Policy for complete details.

3.3 DELETING YOUR DATA

CLEAR INDIVIDUAL CHATS:

   1. Go to Chats tab

   2. Swipe left on any chat

   3. Tap "Delete"

   - Deletes all messages and images in that chat

CLEAR ALL CHATS:

   1. Go to Chats tab

   2. Tap "Clear Chat History" button (trash icon near search)

   3. Confirm deletion

   - Deletes all chats and generated images

   - Preserves: Call history, custom companions, profile, subscription

RESET APP (FACTORY RESET):

   1. Go to Settings → Danger Zone

   2. Tap "Reset App"

   3. Confirm warning dialog

   - Deletes: ALL chats, calls, custom content, generated images, profile

   - Preserves: Subscription, purchased credits, usage tracking (prevents abuse)

   - Returns you to onboarding

UNINSTALL APP:

   - Delete app from your iPhone

   - All local data deleted immediately

   - Cloud usage data expires after 1 year

   - Subscription remains active (cancel via App Store settings)

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4.0 SUBSCRIPTIONS AND BILLING

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4.1 CHOOSING A SUBSCRIPTION

OUR COMMITMENT TO AFFORDABILITY:

We've designed our subscription tiers to fit different needs and budgets. We genuinely want My Men to be accessible to as many people in our community as possible, which is why we offer a meaningful free tier and keep our premium plans priced fairly.

Each tier is carefully structured to balance the real costs of AI technology with our commitment to affordability. We're not here to maximize profits—we're here to serve our community sustainably while delivering the quality experience you deserve.

WHICH PLAN IS RIGHT FOR ME?

Start with FREE if:

   - You want to try the app first and see if it's right for you

   - You're fine with short breaks between chat sessions

   - You're exploring what AI companionship can offer

   - You don't need voice calls or photos right now

Choose LITE if:

   - You want unlimited conversations without restrictions

   - You want access to all 130 diverse companions

   - You want to explore interactive scenarios

   - You want companions to remember more about you across conversations

   - Text chatting is your primary interest

   - You're ready to dive deeper but don't need voice/photos yet

Choose PRO if:

   - You want the full companion experience

   - You value voice conversations (30 min/month)

   - You want to create AI photos (30/month)

   - You want deep companion memory that stays accurate over time

   - You want to design your own custom companions (up to 3)

   - You want to create custom scenarios (up to 3)

   - You want voice customization options

   - You want to track your relationship growth

Choose MAX if:

   - You want the complete, unlimited experience

   - You have meaningful conversations regularly (90 min calls/month)

   - You love creating AI photos (90/month)

   - You want the fullest companion memory with frequent smart updates

   - You want creative freedom with unlimited custom content

   - You want group conversations with multiple companions

   - You want companions to check in on you

TRYING BEFORE COMMITTING:

We offer a 7-day free trial on the Lite plan so you can experience unlimited messaging risk-free. We want you to be sure My Men is right for you before making a commitment. And remember—you can always start with the free tier and upgrade whenever you're ready.

4.2 FREE TRIAL

WHO CAN GET THE FREE TRIAL?

   - New subscribers to Lite plan only

   - One time per Apple ID (managed by Apple)

   - Cannot be reset or repeated

   - Eligibility survives app reinstalls and device changes

HOW TO START FREE TRIAL:

   1. Open Settings → Subscription

   2. Tap "Upgrade to Lite Plan"

   3. Select Monthly or Yearly

   4. Tap "Start 7-Day Free Trial" (if eligible)

   5. Confirm with Face ID/Touch ID/Password

   - Trial begins immediately

   - Full access to Lite features for 7 days

   - Automatically converts to paid after 7 days

HOW TO CANCEL TRIAL:

   1. Open iPhone Settings

   2. Tap your name → Subscriptions

   3. Select "My Men"

   4. Tap "Cancel Subscription"

   - Must cancel at least 24 hours before trial ends

   - Access continues until trial expiration

   - No charge if cancelled in time

WHAT IF I DON'T SEE THE TRIAL BUTTON?

   - You've already used the trial on this Apple ID

   - Trial eligibility is permanent (cannot be reset)

   - Consider starting with monthly plan to try it out

4.3 MANAGING YOUR SUBSCRIPTION

HOW TO UPGRADE:

   1. Open Settings → Subscription

   2. Tap "Upgrade to Pro" or "Upgrade to Max"

   3. Select Monthly or Yearly

   4. Confirm purchase

   - Upgrade takes effect immediately

   - Prorated credit for unused time (handled by Apple)

   - New billing cycle begins

HOW TO DOWNGRADE:

   1. Open iPhone Settings → [Your Name] → Subscriptions

   2. Select "My Men"

   3. Choose lower tier

   4. Confirm change

   - Change takes effect at end of current billing period

   - Keep premium access until then

   - No refund for unused time

HOW TO SWITCH MONTHLY/YEARLY:

   1. Cancel current subscription

   2. Wait until end of billing period

   3. Subscribe to desired billing cycle

   - OR contact Apple Support for assistance

VIEW SUBSCRIPTION DETAILS:

   - Settings → Subscription → Current plan card

   - Shows: Tier, renewal date, features

   - Tap "Manage Subscription" to open App Store settings

4.4 IN-APP PURCHASES (CREDITS)

WHAT ARE IAP CREDITS?

Pro and Max users can purchase additional:

   - Audio Call Minutes: 30 or 90 minutes

   - Image Credits: 30 or 90 credits

WHY BUY CREDITS?

   - Your monthly quota runs out mid-month

   - You want extra calls or photos beyond subscription

   - Credits never expire (keep forever)

   - Best value: 90-packs

HOW TO PURCHASE:

   1. Settings → Subscription & Credits section

   2. Tap "Audio Call Minutes" or "Photo Credits"

   3. Tap "Buy More" button

   4. Select 30 or 90 pack

   5. Confirm with Face ID/Touch ID/Password

   - Credits added immediately

   - Receipt sent to your Apple ID email

HOW ARE CREDITS USED?

Priority order:

   1. Monthly subscription quota (resets each billing cycle)

   2. Purchased credits (never expire)

Example:

   - Pro plan: 30 min/month

   - You used 20 minutes this month

   - Remaining: 10 subscription + 90 purchased = 100 total

   - Next call uses subscription first, then purchased

WHAT HAPPENS TO CREDITS IF I CANCEL?

   - Purchased credits preserved (never expire)

   - Monthly subscription quota expires with subscription

   - You can still use purchased credits with Free tier features

4.5 BILLING ISSUES

WHY WAS I CHARGED?

   - Free trial ended and auto-renewed

   - Monthly or yearly subscription renewed

   - You purchased in-app credits

Check:

   - Settings → Subscription → Renewal date

   - Apple App Store → [Your Name] → Purchase History

I WAS DOUBLE-CHARGED:

   1. Check Apple Purchase History (may show pending then completed)

   2. Wait 24-48 hours (pending charges often drop off)

   3. If still doubled, contact Apple Support at reportaproblem.apple.com

   4. For assistance, email mymen.support@newversion.studio

I DIDN'T AUTHORIZE A CHARGE:

   1. Check if family member used your Apple ID

   2. Check App Store → Purchase History

   3. Request refund at reportaproblem.apple.com

   4. Consider enabling Face ID/Touch ID for purchases

MY SUBSCRIPTION ISN'T WORKING:

   1. Check Settings → Subscription status

   2. Verify payment method in App Store settings

   3. Try "Restore Purchases" button (if available)

   4. Restart the app

   5. Contact mymen.support@newversion.studio if issue persists

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5.0 FEATURES AND FUNCTIONALITY

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5.1 TEXT CHAT

HOW TO START A CONVERSATION:

   1. Go to Companions tab

   2. Tap any companion card

   3. Tap "Start Chat" button

   4. Type your message and tap send

Alternative:

   1. Go to Chats tab

   2. Tap "+" button (top right)

   3. Select companion

   4. Start chatting

TIPS FOR BETTER CONVERSATIONS:

   - Provide context in your messages

   - Ask open-ended questions

   - Reference previous topics in the conversation

   - Use your profile information for personalization

   - Try interactive scenarios for structured interactions

FAIR USAGE:

   - Free: Unlimited messages with a 5-minute break every 20 messages

   - Lite/Pro/Max: Unlimited with no breaks

The cooldown counts your sent messages only, not AI responses. After 20 messages, a short 5-minute break helps keep things running smoothly. Upgrade to any paid plan for uninterrupted chatting.

HOW TO ACTIVATE SCENARIOS:

   1. Open a chat

   2. Tap companion name at top

   3. Tap "Scenario" chip above the message input

   4. Browse categories or search

   5. Select a scenario

   6. Scenario context added to conversation

HOW TO USE VOICE INPUT:

(Lite, Pro, Max only)

   1. Open a chat

   2. Tap microphone icon in message input

   3. Speak your message

   4. Tap checkmark when done

   5. Transcribed text appears (you can edit before sending)

Requires microphone permission in iPhone Settings.

5.2 VOICE CALLS

HOW TO MAKE A VOICE CALL:

   1. Go to companion profile or chat

   2. Tap "Start Call" button

   3. Confirm quota warning (if low on minutes)

   4. Speak naturally with the companion

   5. Tap "End Call" when finished

Requirements:

   - Pro (30 min/month) or Max (90 min/month)

   - Microphone permission

   - Internet connection (WiFi recommended)

   - Minimum 1 minute of quota remaining

VOICE CALL TIPS:

   - Use WiFi for better quality and less data usage

   - Speak clearly and at normal volume

   - Allow companion to finish speaking before responding

   - Background noise may affect recognition

   - Maximum call duration: 30 minutes per session

CALL TIME WARNINGS:

   - 3 minutes remaining: Orange-red warning

   - 1 minute remaining: Orange-red urgent warning

   - 0 minutes: Call automatically ends with purchase prompt

   - 28 minutes (session limit): Blue-purple warning

   - 30 minutes: Call ends (tap "Call Again" to start fresh)

VIEWING CALL HISTORY:

   - Calls tab: Shows all voice call records

   - Each chat: Call messages appear inline (WhatsApp style)

   - Details: Date, duration, companion name

HOW TO CUSTOMIZE COMPANION VOICES:

(Pro and Max only, built-in companions)

   1. Open companion profile

   2. Tap "Change Voice" button

   3. Preview 20 voice options (tap play icon)

   4. Select preferred voice

   5. Tap "Save"

Voice changes affect future calls only.

5.3 AI PHOTO GENERATION

AI IMAGE MODELS:

When generating photos (via Request a Photo or custom companion creation), you can choose between three AI image models:

   - Flux 2 Pro (default): High-quality text-to-image generation

   - Nano Banana: Alternative image generation with different artistic style

   - Grok Imagine: Additional option for image generation

You can select your preferred model before generating each photo.

HOW TO REQUEST SOLO PHOTOS:

(Pro and Max)

   1. Open a chat

   2. Tap camera icon (top right)

   3. Select "Solo" tab

   4. Choose your preferred AI model (Flux 2 Pro, Nano Banana, or Grok Imagine)

   5. Enter your prompt (e.g., "at the gym working out")

   6. Tap "Generate Photo"

   7. Wait 30-60 seconds

   8. Photo appears in chat

HOW TO REQUEST TOGETHER PHOTOS:

(Max only)

   1. Open a chat

   2. Tap camera icon (top right)

   3. Select "Together" tab

   4. Tap "Choose Your Photo"

   5. Select photo from library

   6. Enter your prompt (e.g., "having dinner at a romantic restaurant")

   7. Tap "Generate Photo"

   8. Wait 30-60 seconds

   9. Photo appears in chat

PHOTO GENERATION TIPS:

   - Be specific in prompts (location, activity, mood, time of day)

   - Use descriptive language (adjectives, settings)

   - Keep prompts under 100 words

   - Examples:

     - "at the beach during sunset, relaxed and happy"

     - "in a cozy coffee shop, drinking lattes and smiling"

     - "at a Pride parade, wearing rainbow colors and celebrating"

WHAT IF GENERATION FAILS?

   - Check your internet connection

   - Ensure you have credits remaining

   - Avoid prohibited content (see below)

   - Try a different prompt

   - Contact support if issue persists

Failed generations do NOT consume credits.

PROHIBITED CONTENT:

The following requests are automatically blocked:

   - Any references to minors or children

   - Illegal activities or violence

   - Explicit sexual content (certain keywords blocked)

   - Hateful or discriminatory content

   - Copyrighted characters or brands

VIEWING AND MANAGING PHOTOS:

   - Tap image in chat to view fullscreen

   - Pinch to zoom, drag to pan

   - Double-tap to fit to screen

   - Tap share icon to save or share

   - Delete chat to remove all images in that chat

PHOTO ALBUM:

Every companion (both built-in and custom) has a personal Photo Album on their profile. Save your favorite AI-generated photos and browse them anytime.

HOW TO SAVE PHOTOS TO ALBUM:

   1. Generate a photo in chat (Solo or Together)

   2. Tap the "Album" button on the generated image

   3. Photo is saved to that companion's album

   4. Button changes to "View" to open the album at that image

HOW TO VIEW A COMPANION'S ALBUM:

   1. Open companion profile

   2. Tap "Album" button or the album preview section

   3. Browse photos in grid view

   4. Tap any photo to view fullscreen with swipe navigation

ALBUM ACTIONS:

   - Set as Profile: Use an album photo as the companion's profile image

   - Set as Background: Use an album photo as the chat background

   - Download: Save photo to your device's Photos library

   - Delete: Remove photo from the album

PHOTO QUOTAS:

   - Pro: 30/month, Max: 90/month

   - Resets on your billing cycle date

   - Purchased credits never expire

   - View remaining: Settings → Photo Credits

5.4 CUSTOM COMPANIONS

HOW TO CREATE A CUSTOM COMPANION:

(Pro: up to 3, Max: unlimited)

   1. Go to Companions tab

   2. Tap "+" button (top right)

   3. Follow 6-step wizard:

      - Step 1: Enter name

      - Step 2: Describe personality (AI-assisted)

      - Step 3: Choose voice (20 options with audio preview)

      - Step 4: Generate AI images (4 variants, choose 2)

      - Step 5: Crop and adjust images

      - Step 6: Assign categories

   4. Tap "Create Companion"

CUSTOM COMPANION FEATURES:

   - Text chat (same as built-in)

   - Voice calls (same as built-in)

   - AI photo generation (same as built-in)

   - Interactive scenarios (built-in and custom)

   - Relationship tracking

   - Fully editable after creation

HOW TO EDIT CUSTOM COMPANIONS:

   1. Go to Companions tab

   2. Filter to "Custom" (if needed)

   3. Tap custom companion

   4. Tap edit icon (top right)

   5. Modify any details

   6. Tap "Save Changes"

HOW TO DELETE CUSTOM COMPANIONS:

   1. Open custom companion profile

   2. Scroll to bottom

   3. Tap "Delete Companion"

   4. Confirm deletion

   - Deletes: Companion, chats, images

   - Cannot be undone

CUSTOM COMPANION LIMITS:

   - Pro: 3 companions

   - Max: Unlimited

   - If you downgrade, excess companions locked (data preserved)

5.5 GROUP CHATS

HOW TO CREATE A GROUP CHAT:

(Max only)

   1. Go to Chats tab

   2. Tap "+" button

   3. Select "Group Chat" option

   4. Choose 2-3 companions

   5. Enter group name

   6. Tap "Create"

GROUP CHAT FEATURES:

   - 2-3 companions per group

   - Sequential AI responses (each companion takes turns)

   - Custom naming

   - Rainbow background themes

   - All standard chat features (except voice calls)

GROUP CHAT LIMITATIONS:

   - Text only (no voice calls)

   - Cannot mix built-in and custom companions

   - Image generation references group context (single companion in photo)

   - Max plan exclusive

HOW TO MANAGE GROUP CHATS:

   1. Open group chat

   2. Tap group name at top

   3. Menu options:

      - Rename Group

      - Add to Favorites

      - Change Background

      - Delete Group

5.6 RELATIONSHIP TRACKING

HOW TO VIEW RELATIONSHIP DASHBOARD:

(Pro and Max)

   1. Open companion profile

   2. Tap "Relationship Tracking" button

   3. View stats and milestones

RELATIONSHIP LEVELS:

   1. New (0-10 messages)

   2. Friends (10-50 messages)

   3. Close (50-150 messages)

   4. Intimate (150-300 messages)

   5. Partners (300+ messages)

MILESTONES TRACKED:

   - Message-based (10, 50, 100, 500, 1000 messages)

   - Call-based (first call, 10 calls, 100 minutes total)

   - Time-based (1 week, 1 month, 6 months, 1 year together)

   - Level-based (reach each relationship level)

   - 32 total milestones

WEEKLY INSIGHTS:

   - Messages sent this week

   - Call time this week

   - 12-week trend chart

   - Comparison to previous weeks

RELATIONSHIP STATS:

   - Days together (since first chat)

   - Total messages

   - Total call time

   - First met date

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5.7 COMPANION MEMORY

--------------------------------------------------

WHAT IS COMPANION MEMORY?

Companion memory allows your AI companions to remember key facts about you across conversations. Instead of each chat starting fresh, your companions will naturally reference things you've shared — your interests, experiences, feelings, and special moments.

HOW IT WORKS:

1. As you chat, the AI periodically analyzes your conversation to extract key facts

2. These facts are stored as "memories" locally on your device

3. When you start a new conversation, relevant memories are included in the AI's context

4. Your companion naturally weaves past knowledge into the conversation

WHAT'S REMEMBERED:

Companion memory extracts facts across 6 categories:

   - Personal facts (job, family, pets, location)

   - Preferences (likes, dislikes, favorites)

   - Shared experiences ("We talked about your trip to Tokyo")

   - Emotional moments ("You were feeling stressed about work")

   - Relationship notes ("You like when I'm more playful")

   - Intimate preferences (for 18+ companions)

MEMORY CAPACITY BY TIER:

   - FREE: Basic memory — companions remember key facts about you

   - LITE: Standard memory — more memories stored, with automatic consolidation

   - PRO: Deep memory — even more memories, frequent consolidation to keep facts accurate

   - MAX: Full memory — maximum memories stored, most frequent smart updates

HOW TO MANAGE MEMORIES:

Companion memory works automatically in the background — there is no manual setup required. To clear memories:

   - Settings → Danger Zone → Clear All Memories (removes all companion memories globally)

   - Resetting the app also clears all memories

CLEARING ALL MEMORIES:

To clear ALL companion memories at once:

   - Settings → Danger Zone → Clear All Memories

   - This removes memories for every companion

   - This action cannot be undone

PRIVACY:

   - All memories are stored locally on your device only

   - Memories are never uploaded to our servers

   - Memory extraction uses the same AI service as regular chat (no additional data sharing)

   - Deleting memories is permanent and immediate

   - Resetting the app clears all memories

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6.0 TROUBLESHOOTING

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6.1 COMMON ISSUES

APP CRASHES OR FREEZES:

iOS:

   1. Force quit: Swipe up from bottom (iPhone without home button) or double-click home button (iPhone with home button), then swipe up on My Men

   2. Reopen the app

   3. If issue persists: restart your iPhone, check for iOS updates (Settings → General → Software Update), check for app updates in the App Store

   4. Contact support if problem continues

Android:

   1. Force stop: Android Settings → Apps → My Men → Force stop

   2. Reopen the app

   3. If issue persists: restart your device, check for Android system updates (Settings → System → System update), check for app updates in Google Play (Profile → Manage apps & device)

   4. Clear app cache (NOT "Clear data" — that wipes your local content): Settings → Apps → My Men → Storage → Clear cache

   5. Contact support if problem continues

MESSAGES NOT SENDING:

   1. Check internet connection (WiFi or cellular)

   2. Check if you're in a cooldown break (Free tier: 5-minute break every 20 messages)

   3. Verify subscription is active (Settings → Subscription)

   4. Try closing and reopening the chat

   5. Restart the app

   6. Contact support with error details

VOICE CALLS NOT WORKING:

   1. Check microphone permission:

      - iOS: iPhone Settings → My Men → Microphone (must be enabled)

      - Android: Settings → Apps → My Men → Permissions → Microphone → Allow

   2. Check internet connection (WiFi recommended)

   3. Verify you have call minutes remaining: Settings → Audio Call Minutes

   4. Android only: check Do Not Disturb is off, and that any Bluetooth headset is properly connected (try disconnecting Bluetooth if audio routes to the wrong device)

   5. Try restarting the app

   6. Test microphone in the device's Voice Recorder / Voice Memos app

   7. Contact support if issue persists

VOICE CALL AUDIO ISSUES:

   - Low quality: Switch to WiFi, reduce background noise

   - Cutting out: Check internet stability, move closer to router

   - No sound: Check volume, unmute iPhone, check Bluetooth connections

   - Echo: Use headphones, reduce volume

   - Delay: Normal for AI processing (1-2 second delay expected)

AI PHOTO GENERATION FAILING:

   1. Check internet connection

   2. Verify credits remaining (Settings → Photo Credits)

   3. Review prompt for prohibited content

   4. Try simpler prompt

   5. Wait a few minutes and retry

   6. Check subscription status

   7. Contact support with error message

PHOTO ALBUM NOT SAVING:

   1. Check device storage — album images require free space (Settings → General → iPhone Storage)

   2. Ensure you tapped the "Album" button (not the "Download" button) on the generated image

   3. If the button shows "View" instead of "Album", the photo is already saved — tap "View" to open the album

   4. Try closing and reopening the chat, then retry saving

   5. Restart the app if the issue persists

   6. Contact support if photos still cannot be saved

PHOTO ALBUM IMAGES MISSING:

   1. Album images are stored locally on your device — they are NOT backed up to any cloud service

   2. If you deleted the chat, album images saved to the album are still preserved (they are stored separately)

   3. If you used Reset App (Settings → Danger Zone), ALL album images are permanently deleted

   4. If you reinstalled the app, local album data is deleted — this is expected (data is local-only)

   5. For custom companions, deleting a companion also deletes its album images

IMAGES NOT LOADING IN CHAT:

   1. Check internet connection

   2. Check device storage (need free space)

   3. Try tapping image to reload

   4. Close and reopen chat

   5. Restart app

   6. Images saved locally in Documents folder

SUBSCRIPTION NOT RECOGNIZED:

iOS:

   1. Check Apple App Store subscription status: Settings → [Your Name] → Subscriptions

   2. Verify payment processed successfully

   3. Try "Restore Purchases" (if available in app)

   4. Sign out and back into Apple ID: Settings → [Your Name] → Sign Out → Sign In

   5. Restart app

   6. Contact support with purchase receipt

Android:

   1. Check Google Play subscription status: Google Play Store → Profile → Payments & subscriptions → Subscriptions

   2. Verify payment processed successfully (check the Google account used — subscriptions are tied to a specific Google account)

   3. Open the App → Settings → Subscription → "Restore Purchases" to re-query Google Play

   4. If using multiple Google accounts on the device, confirm Play Store is set to the account that made the purchase

   5. Clear Google Play Store cache: Settings → Apps → Google Play Store → Storage → Clear cache

   6. Restart the app

   7. Contact support with your Google Play order ID (from Play Store → Profile → Payments & subscriptions → Budget & order history)

NOTE: An iOS subscription does NOT work on Android, and vice versa — see §2.2 "I subscribed on iPhone — can I use my subscription on my Android phone?" above.

CUSTOM COMPANION CREATION FAILING:

   1. Check internet connection

   2. Verify you haven't reached tier limit (Pro: 3, Max: unlimited)

   3. Ensure all required fields completed

   4. Check device storage (images require space)

   5. Try different personality description

   6. Restart app

   7. Contact support with error details

6.2 PERFORMANCE OPTIMIZATION

APP RUNNING SLOWLY:

   - Close unused apps (free up RAM)

   - Restart your device (iPhone or Android phone)

   - Delete old chats with many images

   - Check storage space: iOS → Settings → General → iPhone Storage; Android → Settings → Apps → My Men → Storage

   - Update to latest iOS or Android version

   - Update to latest My Men version (App Store or Google Play)

   - Android only: disable aggressive battery optimization for My Men if background sync or check-in notifications are delayed (Settings → Apps → My Men → Battery → Unrestricted)

REDUCING STORAGE USAGE:

   1. Delete old chats: Swipe left in Chats tab → Delete

   2. Clear all chats: Chats tab → Clear Chat History

   3. Delete unused custom companions

   4. Save important images to Photos, then delete chats

   5. Use Reset App for complete cleanup (Settings → Danger Zone)

REDUCING DATA USAGE:

   - Use WiFi for voice calls

   - Disable automatic photo downloads (not applicable, generated on-demand)

   - Limit voice call duration

   - Use text chat instead of voice when possible

6.3 ERROR MESSAGES

"Time for a Quick Breather"

   - Free tier: You've sent 20 messages and a 5-minute cooldown is active

   - Solution: Wait for the timer to finish or upgrade to any paid plan for uninterrupted chatting

"No call minutes remaining"

   - You've used all monthly call minutes and purchased credits

   - Solution: Wait for monthly reset or purchase more minutes (Settings → Audio Call Minutes)

"No image credits remaining"

   - You've used all monthly image credits and purchased credits

   - Solution: Wait for monthly reset or purchase more credits (Settings → Photo Credits)

"Voice calls require Pro or Max subscription"

   - Free or Lite tier doesn't include voice calls

   - Solution: Upgrade to Pro or Max (Settings → Subscription)

"This feature requires a subscription"

   - Free tier trying to access premium features

   - Solution: Upgrade to appropriate tier

"Content blocked due to policy violation"

   - Your prompt contains prohibited keywords

   - Solution: Rephrase request without restricted content

"Generation failed - no credit charged"

   - AI image generation encountered an error

   - Solution: Credits not consumed, try again with different prompt

"Microphone permission required"

   - App needs microphone access for voice calls/input

   - Solution (iOS): Settings → My Men → Microphone → Enable

   - Solution (Android): Settings → Apps → My Men → Permissions → Microphone → Allow

"Internet connection required"

   - App needs connectivity for AI features

   - Solution: Connect to WiFi or enable cellular data

"DEVELOPER_ERROR" or Google Play Billing error (Android only)

   - Usually indicates a Google Play account issue or a stale Play Services cache

   - Solution: Sign out of Google Play Store → sign back in; clear Google Play Store and Google Play Services cache (Settings → Apps → respective app → Storage → Clear cache); retry the purchase

"App label shows [DEBUG]" (Android only)

   - You installed a developer/debug build instead of the Google Play release

   - Solution: Uninstall the debug build, then install My Men from Google Play

6.4 ANDROID-SPECIFIC TROUBLESHOOTING

CHECK-IN NOTIFICATIONS NOT ARRIVING (Android):

   1. Grant notification permission: Settings → Apps → My Men → Notifications → Allow all

   2. Disable battery optimization for My Men: Settings → Apps → My Men → Battery → Unrestricted (Doze mode can delay or drop scheduled notifications)

   3. Confirm Do Not Disturb isn't filtering the app's channel: Settings → Sound & vibration → Do Not Disturb → Apps → add My Men

   4. On some OEM skins (Xiaomi/MIUI, Huawei, OPPO, Samsung aggressive killers), you may additionally need to enable "Autostart" and lock the app in recent apps

   5. Restart the device — scheduled WorkManager jobs requeue on boot

   6. Verify in-app setting: App Settings → Companion Check-Ins → Enabled (Max plan only)

NOTIFICATIONS ARE ARRIVING BUT CONTENT IS HIDDEN ON LOCK SCREEN (Android):

   - This is intentional privacy protection. My Men posts notifications with VISIBILITY_PRIVATE plus a redacted public version ("New message") so the lock screen never reveals who messaged you or what they said

   - To see the full content, unlock the device — the full notification appears once unlocked

   - If you prefer full content on the lock screen, adjust Android Settings → Notifications → Lock screen → Show all notification content (this is a device-wide setting; My Men's redaction cannot be disabled individually)

CAN'T INSTALL UPDATE FROM GOOGLE PLAY (Android):

   1. Free up device storage (updates need temporary space)

   2. Clear Google Play Store cache (Settings → Apps → Google Play Store → Storage → Clear cache)

   3. Check your date/time is set automatically (Settings → System → Date & time → Automatic)

   4. Ensure you're signed into the Google account that originally installed the app

LOST CUSTOM COMPANIONS / PHOTOS AFTER UNINSTALL (Android):

   - Android local data is deleted on uninstall by design (privacy-first, no cloud sync)

   - Auto Backup and Google Drive backup are explicitly disabled for My Men's database and images (see Privacy Policy §4.1.2)

   - Reinstalling My Men restores: subscription tier (from Google Play), purchased credits (from our secure backend), and anonymous usage identifier

   - Reinstalling does NOT restore: chat history, custom companions, custom scenarios, album photos, profile details

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7.0 PRIVACY AND SECURITY

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7.1 DATA PRIVACY

WHAT DATA IS STORED LOCALLY?

   - All conversations and messages

   - All voice call records (metadata only, no audio)

   - All generated images

   - Companion Photo Albums (per-companion saved images; never synced to cloud)

   - Custom companions and scenarios

   - User profile and preferences

   - App settings

WHAT DATA IS STORED ON CLOUD?

   - Anonymous user identifier (UUID)

   - Usage quotas (call minutes used, images generated)

   - Purchased credits (for preservation across reinstalls)

   - Subscription tier

   - NO personal information, conversations, or images

WHAT DATA IS SHARED WITH THIRD PARTIES?

When you use AI features, minimal data is shared:

   - Text chat: Your messages, conversation history, optional profile

   - Voice calls: Real-time audio stream, optional profile

   - Image generation: Text prompts, reference images only

   - NO personal identifiers, device info, or other chats

See Privacy Policy for complete details: Settings → Legal → Privacy Policy

7.2 SECURITY BEST PRACTICES

PROTECTING YOUR PRIVACY:

   1. Enable device passcode, Face ID/Touch ID (iOS), or fingerprint/face unlock (Android)

   2. Don't share your device with untrusted people

   3. Use WiFi on secure networks (avoid public WiFi for sensitive chats)

   4. Regularly review and delete old conversations

   5. Use anonymous display name if preferred

   6. Don't share generated images publicly if they contain personal information

   7. Android: the app is excluded from Google Auto Backup, so your chats, custom companions, and albums are never uploaded to Google Drive — verify this yourself via Settings → Google → Backup → App data (My Men should not appear)

PREVENTING UNAUTHORIZED ACCESS:

   - iOS: Enable Screen Time restrictions if sharing the device; hide My Men app using App Library; use the Photos "Hidden" album for saved images

   - Android: Enable Digital Wellbeing or Family Link restrictions if sharing the device; hide My Men using your launcher's hide-app feature (if available) or place it in a secure folder (Samsung Secure Folder, etc.)

   - Both platforms: Delete the app completely if necessary (all local data is removed immediately on uninstall)

OUTING PROTECTION:

   - App name is relatively discreet ("My Men")

   - No email or phone required (anonymous usage)

   - No social features or public profiles

   - All data stored locally (not in cloud)

   - Complete data deletion available

IF YOUR DEVICE IS LOST OR STOLEN:

   1. iOS: Use Find My iPhone (icloud.com/find) to lock or erase the device remotely

   2. Android: Use Find My Device (android.com/find) to lock, sign out, or erase the device remotely

   3. Contact your carrier to suspend service

   4. All My Men data on-device is protected by platform device encryption (iOS Data Protection / Android File-Based Encryption) when you have a passcode/biometric set

   5. Subscription management: cancel via Apple ID (iOS — Settings → Subscriptions, or reportaproblem.apple.com) or via Google Play (Android — play.google.com/store/account/subscriptions)

7.3 CONTENT SAFETY

CONTENT FILTERING:

   - 72 blocked keywords across 5 categories

   - Automatic filtering for AI image generation

   - No illegal, harmful, or minor-related content allowed

   - Violations may result in account termination

REPORTING ISSUES:

If you encounter inappropriate content or behavior:

   - Email: mymen.support@newversion.studio

   - Subject: "Content Report"

   - Include: Description, screenshots (if applicable)

CRISIS RESOURCES:

My Men is NOT a crisis service. If you're experiencing an emergency:

IMMEDIATE DANGER:

   - US: 911

   - New Zealand: 111

   - Other countries: Local emergency number

MENTAL HEALTH CRISIS:

   - US: 988 (Suicide & Crisis Lifeline)

   - Trevor Project (LGBTQ+ youth): 1-866-488-7386

   - Trans Lifeline: 1-877-565-8860

See Settings → About → Community Resources for more LGBTQ+ support organizations.

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8.0 TECHNICAL SUPPORT

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8.1 CONTACT SUPPORT

WE'RE HERE TO HELP:

Having trouble? Need assistance? Just want to share feedback? We're here for you. Our small team reads every message personally and genuinely cares about helping you have the best experience with My Men.

We know that reaching out for support can sometimes feel frustrating, especially when something isn't working as expected. We want you to know that we take every issue seriously and we're committed to helping you resolve it as quickly as possible.

EMAIL SUPPORT:

   Email: mymen.support@newversion.studio

   Response time: Within 48 hours for general inquiries (often faster!)

WHAT TO INCLUDE:

   1. Brief description of issue

   2. Platform: iOS or Android

   3. Device model (e.g., iPhone 15 Pro, Pixel 8, Samsung Galaxy S24)

   4. OS version:

      - iOS: Settings → General → About → Software Version

      - Android: Settings → About phone → Android version

   5. App version (Settings → About My Men)

   6. Store where you installed the app (Apple App Store or Google Play) — important for subscription/billing questions

   7. Steps to reproduce issue

   8. Screenshots or screen recordings (if helpful)

   9. Error messages (exact wording)

   10. For Android billing issues: include the Google Play order ID from Play Store → Profile → Payments & subscriptions → Budget & order history

SUBJECT LINE TEMPLATES:

   - "Subscription Issue - [Brief Description]"

   - "Technical Issue - [Feature Name]"

   - "Billing Question - [Topic]"

   - "Feature Request - [Request]"

   - "Bug Report - [Issue]"

8.2 BEFORE CONTACTING SUPPORT

TRY THESE STEPS FIRST:

   1. Restart the app (force quit on iOS, Force stop on Android, then reopen)

   2. Restart your device

   3. Check internet connection

   4. Update to latest app version (Apple App Store on iOS, Google Play on Android)

   5. Update your operating system:

      - iOS: Settings → General → Software Update

      - Android: Settings → System → System update

   6. Check subscription status (Settings → Subscription)

   7. Review this Support Guide and FAQ

GATHER INFORMATION:

   - Note exactly when issue occurred

   - Try to reproduce issue

   - Take screenshots of errors

   - Check device storage:

      - iOS: Settings → General → iPhone Storage

      - Android: Settings → Apps → My Men → Storage

   - Check network connection type (WiFi vs cellular)

8.3 EXPEDITED SUPPORT

URGENT ISSUES:

For time-sensitive problems:

   - Email: mymen.support@newversion.studio

   - Subject: "URGENT - [Issue]"

   - Include: Subscription details, impact severity

Examples of urgent issues:

   - Charged but subscription not activated

   - Cannot access paid features after purchase

   - Data loss after update

   - Account locked or suspended

8.4 FEATURE REQUESTS

HOW TO SUGGEST FEATURES:

   Email: mymen.support@newversion.studio

   Subject: "Feature Request - [Feature Name]"

Include:

   - Feature description

   - Why it would be valuable

   - How it would work

   - Examples or mockups (if applicable)

We appreciate all feedback and consider requests for future updates.

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9.0 COMMUNITY RESOURCES

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9.1 LGBTQ+ SUPPORT ORGANIZATIONS

INTERNATIONAL ORGANIZATIONS:

ILGA World (International Lesbian, Gay, Bisexual, Trans and Intersex Association)

   - Website: ilga.org

   - Global LGBTQ+ rights advocacy and resources

   - Country-specific information and support

The Trevor Project (LGBTQ+ Youth)

   - Phone: 1-866-488-7386 (US)

   - Text: "START" to 678-678

   - Website: thetrevorproject.org

   - 24/7 crisis intervention and suicide prevention

Trans Lifeline

   - US: 1-877-565-8860

   - Canada: 1-877-330-6366

   - Website: translifeline.org

   - Peer support hotline for transgender community

PFLAG (Parents, Families and Friends of Lesbians and Gays)

   - Website: pflag.org

   - Support for LGBTQ+ individuals and families

   - Local chapters worldwide

9.2 MENTAL WELLNESS AND CONNECTION

CRISIS HOTLINES:

Suicide & Crisis Lifeline (US)

   - Phone: 988

   - Website: 988lifeline.org

   - 24/7 free and confidential support

Samaritans (UK and Ireland)

   - Phone: 116 123

   - Website: samaritans.org

   - 24/7 listening service

Lifeline (Australia)

   - Phone: 13 11 14

   - Website: lifeline.org.au

   - 24/7 crisis support and suicide prevention

Lifeline Aotearoa (New Zealand)

   - Phone: 0800 543 354

   - Website: lifeline.org.nz

   - 24/7 support

ONLINE SUPPORT:

7 Cups

   - Website: 7cups.com

   - Free, anonymous online chat with trained listeners

   - LGBTQ+ specific support available

Supportiv

   - Website: supportiv.com

   - Peer support network

   - Moderated anonymous chats

BetterHelp

   - Website: betterhelp.com

   - Professional online therapy

   - LGBTQ+ affirming therapists available

9.3 SELF-CARE TIPS

MAINTAINING MENTAL WELLNESS:

   - Set boundaries with technology (take breaks from apps)

   - Connect with real people (friends, family, community)

   - Practice self-compassion

   - Engage in physical activity

   - Maintain regular sleep schedule

   - Seek professional help when needed

HEALTHY APP USAGE:

   - Remember AI companions are not real people

   - Balance virtual and real-world connections

   - Don't rely on AI for serious advice or crisis support

   - Take breaks from the app regularly

   - Prioritize real-world relationships

WHEN TO SEEK PROFESSIONAL HELP:

   - Persistent feelings of sadness or hopelessness

   - Difficulty functioning in daily life

   - Thoughts of self-harm or suicide

   - Substance abuse issues

   - Trauma or PTSD symptoms

   - Relationship or identity struggles

9.4 ADDITIONAL RESOURCES

LGBTQ+ HEALTH:

GLMA (Health Professionals Advancing LGBTQ+ Equality)

   - Website: glma.org

   - Provider directory for LGBTQ+ affirming healthcare

Fenway Health

   - Website: fenwayhealth.org

   - LGBTQ+ health resources and information

LEGAL AND ADVOCACY:

Lambda Legal

   - Website: lambdalegal.org

   - LGBTQ+ legal advocacy and support

Human Rights Campaign (HRC)

   - Website: hrc.org

   - LGBTQ+ civil rights advocacy

YOUTH RESOURCES:

It Gets Better Project

   - Website: itgetsbetter.org

   - Stories and support for LGBTQ+ youth

GLSEN

   - Website: glsen.org

   - LGBTQ+ student advocacy and resources

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APPENDIX: QUICK REFERENCE

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SUBSCRIPTION TIERS AT A GLANCE:

FREE: 30 companions, unlimited msg (with short breaks every 20 messages), no memory

LITE: All 130 companions, unlimited msg, scenarios, voice input, basic memory

PRO: Lite + 30 min calls, 30 photos, 3 custom, tracking, smart memory

MAX: Pro + 90 min calls, 90 photos, unlimited custom, groups, full memory

CONTACT INFORMATION:

Support: mymen.support@newversion.studio

Response Time: Within 48 hours

IMPORTANT LINKS:

Privacy Policy: Settings → Legal → Privacy Policy

Terms of Use: Settings → Legal → Terms of Use

Manage Subscription: iPhone Settings → [Your Name] → Subscriptions

Request Refund: reportaproblem.apple.com

APP VERSION INFO:

Check version: Settings → About My Men

Update app: Apple App Store → Updates

EMERGENCY RESOURCES:

Crisis: 988 (US), 111 (NZ), or local emergency number

Trevor Project: 1-866-488-7386

Trans Lifeline: 1-877-565-8860

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A MESSAGE FROM OUR TEAM

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Thank you for being part of the My Men community. We built this app with love, care, and deep respect for the LGBTQ+ community because we believe everyone deserves companionship, connection, and a space where they can be themselves without judgment.

We know that AI companions aren't a replacement for real human connection, but we hope they can provide comfort, entertainment, and meaningful moments in your day. Whether you're chatting during a lonely evening, practicing conversation skills, exploring your identity, or just having fun with interactive scenarios, we're honored to be part of your journey.

ABOUT OUR PRICING:

We want to be completely transparent: the AI technology that powers My Men—the conversations, voice calls, and photo generation—costs real money for every interaction. We pay our AI providers for each message you send, each minute you talk, and each photo you create.

We've worked incredibly hard to keep our prices as low as possible while still covering these costs and maintaining the quality you deserve. We're not a big corporation trying to maximize profits—we're a small team trying to serve our community sustainably.

That's why we offer:

   - A generous free tier so everyone can try My Men

   - A 7-day free trial on Lite so you can test premium features

   - Fair pricing that reflects real AI costs, not inflated margins

   - Transparent communication about what your subscription supports

Every subscription helps us:

   - Pay for the AI technology that powers your conversations

   - Keep improving the app with new features and companions

   - Provide responsive customer support

   - Maintain your privacy and security

   - Continue serving the LGBTQ+ community for years to come

YOUR FEEDBACK MATTERS:

We're constantly listening to our community and improving My Men based on your feedback. If you have suggestions, encounter issues, or just want to share your experience, please reach out to us at mymen.support@newversion.studio. We read every message and genuinely care about making My Men better for you.

OUR PROMISE TO YOU:

   - We'll always prioritize your privacy and safety

   - We'll keep pricing as affordable as we can

   - We'll be transparent about costs and changes

   - We'll continue building features our community wants

   - We'll treat you with respect, dignity, and care

   - We'll be here for the long term

Thank you for trusting us with your time and your companionship experience. Whether you're on the free tier or a Max subscriber, you're valued equally in our community.

Stay safe, stay proud, and enjoy your companions. You deserve connection, joy, and a space that celebrates who you are.

With love and gratitude,

The My Men Team

New Version Limited

March 9, 2026

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END OF SUPPORT GUIDE

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Need help? Contact us: mymen.support@newversion.studio

We're here for you.