Frequently Asked Questions

No. The Soteria-360 program does not replace their primary care doctor or any specialist they have been seeing or wish to see in the future. The Program simply provides an extra layer of virtual care by using our technology to enable their care team to monitor their health and for them to have virtual visits with the Program’s medical provider(s). If they are being discharged from a skilled nursing or rehabilitation facility, the purpose of the Program is to help them and their caregivers better manage their transition and help them avoid readmissions to the hospital while also providing them with tools that allow them to be more engaged in your care and to help manage any chronic conditions. If they are residents in an assisted living, independent living, or skilled nursing facility, the Program provides similar benefits of monitoring their health and equipping them with technology and tools to promote and enable more engagement in their own care.

The PERS device is monitored 24/7, with the RPM device being monitored during business hours.  The patient is given the on-call number to contact an assigned clinician from the physician's office after hours as well.  

The Program is fully covered by Medicare Part B. This includes the remote patient monitoring devices, the personal emergency response system, the TV converter technology, and all virtual care. There is no upfront cost to you for the devices provided to you by the Program. The Program costs are only subject to the usual Medicare deductible and coinsurance which may be covered by any supplemental policy you usually use. 

Virtual visits are conducted monthly; however, additional visits may be scheduled on an as-needed (PRN) basis. For example, a follow-up virtual visit may be arranged if the patient experiences a fall or activates their PERS device to call 911. 

All the data and information from your tests and virtual care visits are stored on the Soteria dashboards and you can provide access to your physician at any time.  Additionally, if your care team sees an issue in the vital signs data they are monitoring they may advise you and your physician to have the issue checked out and, in that case, the care team may send the dashboard data directly to your physician. 

If your care team spots an issue in the data they are monitoring and advises you and your physician to review it, the care team may send the dashboard directly to your physician. Your Program Liaison will likely also call you and your doctor and inform you both of the issue and that the data will be sent to your physician.