Escalation Information

Escalation is a series of notifications to alert students, teachers, and caretakers if there is an issue that needs to be resolved. The alerts help hold students accountable and keep them on track. If students are "slightly off track," this means that a problem is arising, and if students are "off track" then the problem has become a serious issue that needs to be resolved immediately. Here are the types of alerts you may see and how to resolve them: 

Attendance -- An attendance alert indicates that the student is not logging enough attendance hours. Students should log at least 28 hours of attendance each week (Sunday through Saturday), and attendance is entered by the Caretaker. Caretakers can resolve attendance alerts by updating attendance with the assistance of the homeroom teacher; viewing the attendance record and WebMail the homeroom teacher with any updates or corrections. (If your student completes all lessons for the day in less than 6 hours, you will want to do other educational things to fill their time. This may include physical activity that could count towards PE, art, free reading, fun educational toys, or games for example.)

Lessons -- Students should complete the lessons on their planners to stay on track and keep the overdue lessons list cleared as much as possible. The goal is 20 lessons or more per week. Students will become "slightly off track" for lessons if they don't complete lessons for 5 days and will be "off track" if they don't complete a lesson for 8 days. Students can get back "on track" by completing a lesson. Remember, students should be attending school and we can't tell they are attending if lessons aren't completed. If the internet or the computer is a problem, students must find another place to get onto the Pearson Online Classroom and complete work (a local library, for example). 

Contacts --Students should have regular contact with teachers; contacts are phone calls and LiveLessons. Students will become "slightly off track" if they go 21 days without teacher contact, and they will be "off track" if they go 28 days without a teacher contact. Students can get back "on track" with a successful phone call with a teacher or by attending a LiveLesson. 

Participation --The participation alert is based on the percentage of lessons completed versus the percentage of lessons that should have been completed over the last 45 days. When students are at only 70% of where they should be, they will begin to get "slightly off track" for participation, and when students are at only 65% of where they should be, they will be "off track" for participation. Students can resolve this alert by working to catch up with consistent and diligent completion of their lessons; participation alerts can take a while to clear, so the best course of action is to avoid a participation alert altogether by working consistently. 

Vacation Days --Students receive a certain number of vacation days each school year (typically 25 days per family) Generally, vacation days are used to cover school holidays--Labor Day, Thanksgiving break, winter break, etc. However, students can use vacation days at any time and work on school holidays instead. If students go over the number of allotted vacation days, the vacation days alert will appear. Caretakers can resolve this alert by reviewing the attendance record to ensure the number of vacation days is accurate and by communicating with the homeroom teacher if changes are needed. Caretakers can see the number of vacation days used in the student's data views under "Student Vacation Days Tracking."

Thank you for your help monitoring these alerts to keep your student on track to success. Please let your teacher know if you have any questions about your student's escalation status.