Need help? We're happy to help with questions, bugs, purchases, and feedback.
Email: supportmshaheer@gmail.com
Response time: We reply within 2 business days.
To help us solve your problem faster, please include:
Your Mac model and macOS version.
The App version (open the App → Settings).
A short description of the problem and, if possible, a screenshot.
Please never send us your Apple Account password or payment details. We will never ask for them.
Subscriptions are managed by Apple. On your Mac:
Open the App Store.
Click your name.
Open Account Settings → Subscriptions → Manage.
Select Edit next to AI Chatbot.
Choose Cancel Subscription.
Cancel at least 24 hours before the renewal date to avoid the next charge.
Apple's guide: https://support.apple.com/en-us/HT202039
No. Deleting the App does not stop billing. Please cancel your subscription separately through your Apple Account settings.
All payments are processed by Apple, so we cannot issue refunds ourselves.
Sign in at https://reportaproblem.apple.com.
Choose “I'd like to” → “Request a refund.”
Select the purchase and submit your request.
Apple's refund guide: https://support.apple.com/en-us/118223
Open the App → Settings → Restore Purchases.
Make sure your Mac is signed in to the same Apple Account you used to make the purchase.
If the problem continues, email us with a screenshot of your Apple receipt. Please hide any payment details before sending it.
Sign in to the same Apple Account on your other Mac, install the App, and select Restore Purchases in the App's Settings.
You can try the App with 3 free AI requests. Some plans include a 3-day free trial.
If you do not cancel at least 24 hours before the trial ends, your Apple Account will be charged for the plan you selected.
The Lifetime plan is a one-time purchase and does not renew.
Always check the purchase screen for the applicable price and subscription terms.
Your chats are stored locally on your Mac. We do not maintain a separate copy of your chat history on our servers.
You can delete individual chats inside the App. Uninstalling the App removes its locally stored data to the extent that macOS deletes the associated application data. Backups or other copies may remain.
When you use an AI feature, the text you submit and relevant earlier messages in the same conversation are sent to OpenAI to generate a response.
This happens only after you tap Allow on the in-app data-sharing notice.
You can withdraw your permission at any time through:
App → Settings → Share messages with OpenAI
After you turn this off, the App will stop sending new requests covered by that permission, and AI features requiring OpenAI may no longer work.
For more information, please read our Privacy Policy.
No. AI Chatbot: Ask AI Anything is an independent app developed by Mohammad Shaheer.
It uses OpenAI models through the OpenAI API but is not made, endorsed, or sponsored by OpenAI.
AI answers can sometimes be inaccurate, inappropriate, or harmful.
Please email us at supportmshaheer@gmail.com with a description of the issue, the question you asked, and a screenshot of the answer, if possible. Your feedback helps us investigate problems and improve the App's safety measures.
Please do not include passwords, payment details, or other unnecessary sensitive information.
Email supportmshaheer@gmail.com with the subject “Data deletion request.”
We aim to respond within 30 days.
Your chat history is stored locally on your Mac rather than in a separate chat database operated by us. You can delete your chats directly inside the App. Information previously sent to OpenAI or collected by third-party services may be subject to their respective retention and deletion policies.
Report a problem with a purchase: https://reportaproblem.apple.com
Apple billing and subscription support: https://support.apple.com/billing
Privacy Policy: https://sites.google.com/view/mohammad-shaheer/privacy-policy
Terms of Use: https://sites.google.com/view/mohammad-shaheer/terms-of-use
Apple Standard EULA: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
Contact: Mohammad Shaheer
Email: supportmshaheer@gmail.com