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Case Study: Medical App
Case Study: Medical App
We are building a customer service application for a local hospital in order to enhance our patient’s experience and ensure that they feel comfortable and satisfied.
We are building a customer service application for a local hospital in order to enhance our patient’s experience and ensure that they feel comfortable and satisfied.
The Beginning
The conducted research was a UX research study aimed at designing a customer service application for a hospital. The research involved interviewing selected users to understand their needs, challenges, and preferences related to appointment booking, communication with healthcare providers, and accessing medical services.
The conducted research was a UX research study aimed at designing a customer service application for a hospital. The research involved interviewing selected users to understand their needs, challenges, and preferences related to appointment booking, communication with healthcare providers, and accessing medical services.
Goal
Goal
The goal is to enhance patient satisfaction by providing real-time information on specialist availability, improve patient-doctor communication and collaboration, and increase the efficiency and effectiveness of hospital operations.
The goal is to enhance patient satisfaction by providing real-time information on specialist availability, improve patient-doctor communication and collaboration, and increase the efficiency and effectiveness of hospital operations.
My Role
UX Designer & UI Designer.
User research . Wireframing . Prototyping.
Users' Pain Points
Inconvenient and inflexible appointment scheduling, which can be a challenge for people with busy schedules.
The long waiting times for people with limited schedules.
Difficulty finding good doctors and affordable medication prices.
Limited communication options with healthcare providers, which can make it challenging for patients to get the information and support they need.
Wireframing
Paper Wireframing
Paper Wireframing
Digital Wireframing
Digital Wireframing
Starting the design
The Design system
The Design system
I used Open Sans as a typeface in order to make the application easier and more readable.
I used Open Sans as a typeface in order to make the application easier and more readable.
I have chosen the primary color to be a shade of blue to make the user feels calm and it can be used for long periods of time without causing eye strain.
I have chosen the primary color to be a shade of blue to make the user feels calm and it can be used for long periods of time without causing eye strain.
In addition, the background color was chosen to be Alice Blue to give the user the same feeling.
In addition, the background color was chosen to be Alice Blue to give the user the same feeling.
Let's see the final product !
2nd Project
Design for social good: Land your first job
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