PAssion Card
Signing Up & Linking PAssion Card

• Do I need to sign up for Yuu Rewards Club as a PAssion Cardholder?
  Yes, you still need to sign up for the Yuu Rewards Club to start earning Yuu Points.

• How do I link my PAssion Card?
  You can link your PAssion Card in the Yuu App using your CAN/LID number.

• I cannot link my PAssion Card CAN Number in the Yuu App. What should I do?
  Ensure that the CAN number is correctly entered. If the issue persists, contact customer support.

• Where can I find my PAssion Card CAN/LID Number?
  Your CAN/LID number is printed on your PAssion Card.

• I have multiple PAssion Cards. Which one should I link?
  You should link the most frequently used card, as only one card can be linked to a Yuu Account.

• How do I check how many of my PAssion Cards are linked?
  You can check linked cards in the Yuu App under your account settings.

• I got a replacement PAssion Card. Do I need to relink it?
  Yes, you need to relink the new card to continue earning Yuu Points.

• I'm facing problems linking my PAssion Card. What should I do?
  Check for errors in the CAN number and ensure the card is active. If issues persist, contact Yuu customer support.

Earning & Redeeming Yuu Points

• Can I continue tapping my PAssion Card at the cashier to earn points?
  Yes, you can still tap your physical PAssion Card at participating merchants to earn Yuu Points.

• Where can I use my physical PAssion Card to earn Yuu Points?
  Your card can be used at participating Yuu merchants, including supermarkets, food outlets, and retail stores.

• I can't use my linked PAssion Card to earn/redeem Yuu Points. Why?
  Ensure your card is correctly linked in the Yuu App. If issues persist, contact support.

• Will my Yuu Points expire if my PAssion membership expires?
  Your Yuu Points remain in your account even if your PAssion membership expires.

• I just signed up for a PAssion Card. Can I immediately link it to my Yuu Account?
  Yes, you can link your new PAssion Card as soon as you receive it.

PAssion POSB Debit Card & Additional Benefits

• How can I earn up to 18x Yuu Points (9% cash rebates) with my PAssion POSB Debit Card?
  Use your PAssion POSB Debit Card at participating Yuu merchants to maximize your points.

• How do I earn Yuu Points from Gojek as a PAssion POSB Debit cardholder?
  Link your card to your Gojek account and use it for payments to earn points.

• How do I earn 5 miles per dollar on my PAssion POSB Debit Card?
  Use your card for qualifying purchases to accumulate miles.

Other PAssion-Related Questions

• I do not have a smartphone to download the Yuu App. What do I do?
  You can still use your physical PAssion Card to earn Yuu Points at participating stores.

• How can I contribute to the PAssion CARES programme?
  Donations can be made using Yuu Points or other eligible methods as specified in the Yuu App.
  
  

Joining the Yuu Rewards Club
What is the Yuu Rewards Club?

• Yuu Rewards Club is a loyalty program where members earn Yuu Points when shopping, dining, or using services at participating merchants.

• Points can be redeemed for discounts, rewards, and special offers.

How do I join the Yuu Rewards Club?

• Download the Yuu App from the App Store or Google Play.

• Sign up using your mobile number and email.

• You can also link your PAssion Card or POSB Debit Card for additional benefits.

Do I have to pay to join the Yuu Rewards Club?

• No, membership is free! There are no fees to sign up or use the Yuu Rewards program.

Am I eligible to be a Yuu Member?

• You must be at least 18 years old and have a valid Singapore mobile number to join.

• Membership is open to residents and non-residents in Singapore.

Why should I use the Yuu App?

• The Yuu App allows you to:

  • Track your Yuu Points balance in real-time.

  • Discover promotions and rewards from participating brands.

  • Earn and redeem points easily without needing a physical card.

  • Link your PAssion or POSB Debit Card for more benefits.

Earning and Using yuu Points
Earning Yuu Points

• Where can I earn Yuu Points?

  • At participating supermarkets, restaurants, retail stores, and service providers.

  • Includes brands like Cold Storage, Giant, Guardian, 7-Eleven, BreadTalk, Toast Box, and more.

• How do I earn Yuu Points?

  • Scan the Yuu App QR code at checkout.

  • Tap your linked PAssion Card or PAssion POSB Debit Card at participating merchants.

• How many Yuu Points will I earn?

  • The standard rate is 1 point per $1 spent, but certain merchants offer higher multipliers.

• How do I earn Bonus Points?

  • Bonus Points are awarded during special promotions or partner offers.

  • Check the Yuu App for active promotions.

• How many Points do I get if there is more than one offer on a product or service?

  • You will receive the highest offer available on the product/service.

• How do I check if my Yuu Points were awarded correctly based on the offers in the app?

  • Review your transaction history in the Yuu App under “My Points”.

• Do I earn Yuu Points for purchasing gift/store vouchers?

  • No, you do not earn points when buying vouchers.

• Do I earn Yuu Points when I pay with a gift/store voucher?

  • No, points are not awarded for payments made using vouchers.

Using Yuu Points

• How can I use my Yuu Points?

  • Redeem for discounts, vouchers, and rewards at participating stores via the Yuu App.

• Can I exchange my Yuu Points for cash?

  • No, Yuu Points cannot be converted into cash.

• Will my Yuu Points expire after a certain time?

  • Yes, Yuu Points expire after 2 years from the date they were earned.

• Where can I see the expiry date of my Yuu Points?

  • Check in the Yuu App under “My Points”.

• Where can I check my Points balance?

  • Your balance is visible in the Yuu App dashboard.

Earning Yuu Points at Advocado & Suntec City

• How do I earn Yuu Points at participating Advocado merchants?

  • Earn points by using the Advocado loyalty system at selected merchants.

• Which Advocado merchant allows me to earn Yuu Points?

  • Check the Yuu App for the updated list of participating Advocado merchants.

• How do I earn Yuu Points for purchases at Suntec City?

  • Use the Suntec+ App and link your Yuu account to earn points on eligible purchases.

More About yuu Points
Converting Yuu Points to KrisFlyer Miles

• What is the conversion rate for Yuu Points to KrisFlyer miles?

  • The rate is 500 Yuu Points = 100 KrisFlyer miles.

• How do I convert my Yuu Points into KrisFlyer (KF) miles?

  • Use the Yuu App to convert points into miles.

• Is there a minimum amount of Yuu Points required per conversion?

  • Yes, the minimum conversion is 500 Yuu Points.

• Is there a maximum amount of Yuu Points that can be converted to KrisFlyer miles in a calendar year?

  • No, there is no maximum limit on conversions.

• Are there any fees associated with the conversion?

  • No, there are no fees for converting Yuu Points to KrisFlyer miles.

• How do I verify that the KrisFlyer miles are credited into my KrisFlyer account?

  • Check your KrisFlyer account statement or the KrisFlyer App.

• Can I convert my KrisFlyer miles back into Yuu Points if I change my mind?

  • No, conversions are one-way and cannot be reversed.

• Is there an expiry date for converted KrisFlyer miles?

  • Yes, KrisFlyer miles expire after 3 years.

Missing Yuu Points & Negative Balance

• My Yuu Points seem to be missing or I have fewer Points than I expected. What happened?

  • Possible reasons:

    • Points may take time to reflect.

    • Your points expired.

    • A refund or reversal occurred on a previous transaction.

• Why do I see a negative Points balance?

  • If you redeemed more points than you had due to a refund, your balance may become negative.

• What happens to the Points earned on a purchase I later get a refund on?

  • The Points will be deducted from your balance upon refund.

Earning Yuu Points from Online Shopping

• How do I earn Yuu Points when I shop online through the Yuu App?

  • Visit the affiliate brand’s page via the Yuu App and complete your purchase through the designated link.

• I made an online purchase using the designated link through the Yuu App. Why didn’t I receive the Yuu Points?

  • Possible reasons:

    • The transaction did not track properly.

    • You may not have enabled cookies in your browser.

    • The purchase was canceled or refunded.

    • The retailer is still processing the transaction.

• I forgot to visit the affiliate brand’s page via the Yuu App before completing the online purchase. Can I still receive Yuu Points?

  • No, you must start the shopping journey from the Yuu App to be eligible for points.

• Can I earn Yuu Points when I shop at the partner’s physical store?

  • No, online shopping rewards apply only to online purchases made through the Yuu App.

• Do I earn Yuu Points from DBS when I make online payments using a DBS Yuu Card or PAssion POSB Debit Card at affiliate brands?

  • Yes, but the earning rate varies based on the merchant and the specific DBS promotion.

• How do I know how many Yuu Points I will earn from each brand?

  • Check the Yuu App for each brand’s points earning rate.

• What happens to my Yuu Points if I cancel the online purchase I’ve made or request a refund?

  • The Points will be deducted from your balance if a refund is processed.

• Where do I check the status of my Yuu Points from online purchases?

  • Log into the Yuu App and check your transaction history.

Earning Yuu Points at Suntec City

• How can I check if my Yuu Points were awarded correctly from my purchase at Suntec City?

  • Check the Yuu App transaction history.

• Why am I not earning Yuu Points at Suntec City?

  • Possible reasons:

    • The store does not participate in the Yuu programme.

    • You did not meet the minimum spending requirement.

    • Your purchase was not linked to your Yuu account.

yuu Boosters & Offers 

What are yuu Boosters and how do they benefit you?
yuu Boosters are special promotions that allow you to earn extra yuu Points when you shop at participating stores. They help you maximize your rewards by multiplying the points earned on specific purchases.

What are yuu Offers and how do they benefit you?
yuu Offers are exclusive deals that provide discounts, cashback, or additional rewards on selected products or services. These offers help you save money and earn more points when shopping.

How do I enjoy yuu Boosters?
To benefit from a yuu Booster, you must activate it in the yuu App before making a qualifying purchase. Once activated, the bonus points will be awarded when the purchase is completed.

What if I didn’t activate the Booster?
If you forget to activate a Booster before making a purchase, you will not earn the additional bonus points. Always check and activate relevant Boosters in advance.

Where do I find the yuu Boosters I have activated?
You can find your activated Boosters in the yuu App under the "Boosters" section. This allows you to track which promotions are currently active and their expiration dates.

Why didn’t I get the Bonus Points from the Booster?
Bonus points may not be awarded if:

• The Booster was not activated before the purchase.

• The purchase didn’t meet the Booster’s terms and conditions.

• The points are still processing and may take some time to reflect.

How can I check that the Bonus Points from the Boosters have been awarded?
You can verify the bonus points by checking your transaction history in the yuu App. This section will show points earned from each purchase, including any bonus points.

Where do I find the yuu Boosters and Offers?
All available Boosters and Offers can be found in the yuu App. Visit the "Boosters" and "Offers" sections to explore the latest deals.

Do I need to redeem yuu Offers?
Some yuu Offers may require redemption at checkout, while others apply automatically when making a purchase. Always check the offer details in the app.

How do I make sure I don’t miss out on the best Boosters and Offers for me?
To stay updated on the latest Boosters and Offers:

• Regularly check the yuu App for new promotions.

• Enable notifications for updates on personalized deals.

• Activate Boosters before shopping to maximize rewards.

yuu Rewards 

What are yuu Rewards?
yuu Rewards are exclusive perks that you can redeem using your yuu Points. These may include discounts, free products, cash vouchers, or special deals from partner merchants.

Where can I find out what Rewards are available?
You can browse all available yuu Rewards in the yuu App under the "Rewards" section.

I’ve redeemed my yuu Points for a Reward, but it hasn’t appeared in my App. What should I do?
If your redeemed Reward doesn’t appear in the app, try refreshing the page. If the issue persists, contact yuu customer support for assistance.

Where and how can I use yuu Rewards?
Rewards can be used at participating stores, online platforms, or within the yuu App, depending on the reward type. Each reward has specific terms and conditions for redemption.

Can I use more than one Reward with a purchase?
It depends on the merchant's policy. Some allow multiple Rewards to be used in one transaction, while others may have restrictions.

Do Rewards expire?
Yes, each Reward has an expiry date. Check the validity period in the app to ensure you use them before they expire.

Can I cancel a redeemed Reward and get back my Points?
No, once a Reward is redeemed, it is usually non-refundable, and points cannot be returned.

How can I redeem a Reward online?
To redeem a Reward online, enter the provided code at checkout or select the Reward option in the yuu App when making a purchase.

Why can’t I redeem my Reward or Pay with Points?
This could be due to:

• Insufficient yuu Points.

• The Reward being expired or unavailable.

• Store-specific restrictions on redemption.

Can my Reward get refunded if I decide to return the item?
Once a Reward is used, it typically cannot be refunded or reversed. Check the store’s return policy for details.

I’ve used a Reward on a void transaction. Will the Reward be returned?
If a transaction is voided before completion, the Reward may be reinstated. If not, contact customer support for assistance.

Cash Vouchers

What are Cash Vouchers?
Cash Vouchers are digital vouchers that can be redeemed with yuu Points and used like cash at participating stores.

How do I redeem my Points for Cash Vouchers?
You can redeem Cash Vouchers through the yuu App in the "Rewards" section. The voucher will be stored in your app for use.

Can I use more than one Cash Voucher in the same purchase?
Yes, most merchants allow multiple Cash Vouchers per transaction, but some may have limits.

Will I get change if my purchase is less than the value of my Cash Voucher?
No, Cash Vouchers must be used in full, and no change will be given.

Can I return a Cash Voucher?
No, once redeemed, Cash Vouchers are non-refundable.

Is there an expiry date on Cash Vouchers?
Yes, each voucher has an expiry date. Check the details in your yuu App to avoid missing out.

Pay with Points

What is “Pay with Points”?
Pay with Points” allows you to use your yuu Points directly for purchases instead of cash.

How do I “Pay with Points”?
When making a purchase at a participating store or online, select the option to pay using yuu Points.

I’ve used my yuu Points to make payment, but I want a refund on my purchase. Will I get my yuu Points back?
Refund policies vary by merchant. Some may return your yuu Points, while others may issue a cash refund or store credit.

By understanding yuu Rewards, Cash Vouchers, and Pay with Points, you can maximize your benefits and make the most of your yuu Points!

Managing Your yuu Account

Where do I find my yuu ID?
Your yuu ID is displayed in the yuu App under the account/profile section.

What is an “OTP”?
OTP (One-Time Password) is a security code sent via SMS or email for verification when logging in or making changes to your account.

I have not received a “SMS OTP” to log in – What can I do?

• Check if your phone number is correct.

• Ensure your phone has network coverage.

• Wait a few minutes or request a new OTP.

• Contact yuu support if the issue persists.

I keep receiving a message saying my OTP is not valid – what should I do?

• Ensure you enter the latest OTP received.

• Avoid multiple OTP requests at once.

• Check for typos when entering the OTP.

• If the issue continues, restart your phone or contact support.

How do I update my personal details?
You can update your details via the yuu App under the account settings or by contacting customer support.

How do I update or add my email address to my yuu Account?
Go  to account settings in the yuu App and enter your updated email address. A verification may be required.

What do I do if I see a “duplicate email” error upon registration?
This means your email is already linked to another yuu Account. Try logging in with that email or contact yuu support for help.

Can I have more than one yuu Account?
No, each user is allowed only one yuu Account.

Can I create a Joint Account, or set up Account sharing within my family?
No, yuu Accounts are for individual use and cannot be shared or combined.

Can I close my yuu Account?
Yes, you can request to close your account through the yuu App or by contacting customer support.

Linking yuu Account with Partner Apps

How do I link my yuu Account on my foodpanda App to earn yuu Points?
Log into your foodpanda App, go to "yuu Rewards," and follow the steps to link your yuu Account.

How do I link my yuu Account on the Advocado.app to earn yuu Points?
Sign in to Advocado, navigate to rewards or settings, and enter your yuu ID to link the accounts.

How do I link my yuu Account on my Gojek App to earn yuu Points?
Go to the rewards section in your Gojek App, select "Link yuu Account," and follow the instructions.

How do I link my yuu ID to the Suntec+ App?
In the Suntec+ App, go to "Rewards," find yuu linking options, and enter your yuu ID to connect your accounts.

Do I have to be a Suntec+ member to earn yuu Points when I spend at Suntec retail?
Yes, you need to be a Suntec+ member and link your yuu Account to earn points on your purchases.

DBS yuu Card 

How do I apply for the DBS yuu Card?
You can apply via the DBS website, DBS digibank App, or at any DBS branch, subject to eligibility requirements.

As a DBS yuu Card holder, how do I join the yuu Rewards Club?
Simply link your DBS yuu Card to your yuu Account via the yuu App to enjoy rewards and benefits.

How can I earn up to 36x yuu Points (18% cash rebates) with my DBS yuu Card?
Earn up to 36x yuu Points when you spend at participating merchants like Cold Storage, Giant, Guardian, 7-Eleven, and more. Additional promotions may apply.

Are there any prerequisites to linking my DBS yuu Card?
Yes, you must have an active yuu Account and register your DBS yuu Card in the yuu App.

I’m already a yuu Member and have a DBS yuu Card – how do I link my Card to my Account?
Go to the yuu App, navigate to "Link Card," enter your DBS yuu Card details, and follow the steps to complete linking.

Can I link my supplementary DBS yuu Card and earn yuu Points?
Yes, supplementary cardholders can link their card and earn yuu Points on eligible purchases.

If I have both DBS yuu Visa Card and DBS yuu American Express® Card, do I link both cards?
Yes, you can link both cards to your yuu Account to maximize your rewards.

How do I check if my DBS yuu Visa Card or DBS yuu American Express® Card is linked to my yuu App?
Go to the yuu App, check your linked cards under "Account Settings" or "Linked Cards."

As a DBS yuu cardholder, how do I earn yuu Points from Gojek?
Use your DBS yuu Card to pay for Gojek rides, and yuu Points will be automatically credited to your account.

How do I unlink my DBS/POSB Bank Card from my yuu Account?
You can unlink your card through the yuu App under "Linked Cards" or by contacting customer support.

How do I earn 10 miles per dollar on the DBS yuu Card?
DBS periodically offers miles conversion for yuu Points. Check the latest promotions in the DBS website or yuu App for details on redeeming points for miles.

yuu Arcade 

What is yuu Arcade?
yuu Arcade is a feature within the yuu App where you can play games and earn yuu Points by completing milestones and challenges.

How do I earn yuu Points while playing games?
You can earn yuu Points by downloading and playing eligible games from the yuu Arcade. Complete specific tasks or reach milestones to collect points.

How many yuu Points can I earn for each game?
The number of yuu Points varies depending on the game and the milestones you complete. Check the details in the yuu Arcade section of the app.

Why is yuu requesting to track my activity?
Tracking ensures that your gameplay progress is recorded correctly so you receive the correct yuu Points for completing milestones.

I don’t see any games available in the yuu Arcade game catalog.
This could be due to location restrictions, limited-time game availability, or app updates. Try refreshing the app or checking again later.

I installed a game on my device but it did not appear in the “My Games” section of the yuu Arcade.
Ensure that you downloaded the game through the yuu Arcade. If the issue persists, try reinstalling the game via the yuu App.

Why was I not awarded yuu Points or the correct amount despite completing the required milestones?
There may be a delay in processing rewards, or you might not have met the exact requirements. Check the terms for each game and ensure tracking is enabled.

Why have I stopped earning yuu Points for a game on the yuu Arcade?
Most games have a limit on how many yuu Points you can earn. If you've reached the cap, you may not receive additional points.

Do I get yuu Points for any in-game purchases?
No, yuu Points are awarded for completing in-game milestones, not for purchases.

I downloaded a game from the yuu Arcade. Can I still earn yuu Points if I allow tracking only after I have started playing?
No, you must enable tracking before starting the game to ensure yuu Points are credited correctly.

I already have the game installed on my mobile device. Can I earn yuu Points from playing the game?
No, to earn yuu Points, you must download the game through the yuu Arcade in the yuu App.

Other Questions – yuu App & Privacy

The yuu App sometimes automatically logs me out. Why?
This may happen due to security measures, app updates, or inactivity. Try updating the app and ensuring your internet connection is stable.

I’m not receiving yuu updates via the App or email. What should I do?
Check your notification and email settings in the yuu App and your email provider’s spam/junk folder.

I don’t want to receive yuu updates. How can I stop them?
You can manage your notification and email preferences in the app settings or unsubscribe from emails via the provided link.

How do you protect my privacy and personal details?
yuu follows strict security measures, including encryption and compliance with data protection laws, to keep your personal information safe.

Can I use the App without providing my personal information?
Basic browsing may be possible, but full benefits like earning/redeeming yuu Points require an account with personal details.

What types of information will yuu collect from users?
yuu collects necessary details such as your name, contact information, and transaction history to enhance your rewards experience.

How can I contact the yuu Customer Service team?
You can reach yuu Customer Service via the app’s help section, official website, or customer support hotline.

Other Questions – yuu App & Privacy

The yuu App sometimes automatically logs me out. Why?
This may happen due to security measures, app updates, or inactivity. Try updating the app and ensuring your internet connection is stable.

I’m not receiving yuu updates via the App or email. What should I do?
Check your notification and email settings in the yuu App and your email provider’s spam/junk folder.

I don’t want to receive yuu updates. How can I stop them?
You can manage your notification and email preferences in the app settings or unsubscribe from emails via the provided link.

How do you protect my privacy and personal details?
yuu follows strict security measures, including encryption and compliance with data protection laws, to keep your personal information safe.

Can I use the App without providing my personal information?
Basic browsing may be possible, but full benefits like earning/redeeming yuu Points require an account with personal details.

What types of information will yuu collect from users?
yuu collects necessary details such as your name, contact information, and transaction history to enhance your rewards experience.

How can I contact the yuu Customer Service team?
You can reach yuu Customer Service via the app’s help section, official website, or customer support hotline.