Embedded Files
Merge Account Request – [Customer Name] / [Yuu ID]
Merge Account Request – [Customer Name] / [Yuu ID]
Primary Account (To Be Retained):
Primary Account (To Be Retained):
Name: [Customer Name]
Name: [Customer Name]
Mobile: [Registered Phone Number]
Mobile: [Registered Phone Number]
Email: [Registered Email Address]
Email: [Registered Email Address]
Yuu ID: [Yuu ID Number]
Yuu ID: [Yuu ID Number]
Points: [Remaining Points]
Points: [Remaining Points]
Consumer ID: [Consumer ID Number]
Consumer ID: [Consumer ID Number]
Secondary Account (To Be Deleted):
Secondary Account (To Be Deleted):
Name: [Customer Name]
Name: [Customer Name]
Mobile: [Registered Phone Number]
Mobile: [Registered Phone Number]
Email: [Registered Email Address]
Email: [Registered Email Address]
Yuu ID: [Yuu ID Number]
Yuu ID: [Yuu ID Number]
Points: [Remaining Points]
Consumer ID: [Consumer ID Number]
GForm Link : Merge Account Escalation - Google Forms
Points: [Remaining Points]
Consumer ID: [Consumer ID Number]
GForm Link : Merge Account Escalation - Google Forms
Permanent Account Deletion Request – [Customer Name] / [Yuu ID]
Permanent Account Deletion Request – [Customer Name] / [Yuu ID]
Account to Be Deleted:
Account to Be Deleted:
Name: [Customer Name]
Name: [Customer Name]
Mobile: [Registered Phone Number]
Mobile: [Registered Phone Number]
Email: [Registered Email Address]
Email: [Registered Email Address]
Yuu ID: [Yuu ID Number]
Yuu ID: [Yuu ID Number]
Points Balance: [Remaining Points] (If applicable, please advise on the handling of remaining points)
Points Balance: [Remaining Points] (If applicable, please advise on the handling of remaining points)
Consumer ID: [Consumer ID Number]
Consumer ID: [Consumer ID Number]
Supporting Documents (Attached):
Supporting Documents (Attached):
Next of Kin (NOK) Document (if applicable)
Next of Kin (NOK) Document (if applicable)
Death Certificate (if applicable)
Death Certificate (if applicable)
Power of Attorney (POA) (if applicable)
Power of Attorney (POA) (if applicable)
Other Supporting Documents
Other Supporting Documents
Missing / Uncredited Yuu Points – [Customer Name] / [Yuu ID]
Missing / Uncredited Yuu Points – [Customer Name] / [Yuu ID]
Customer Details:
Customer Details:
Name: [Customer Name]
Name: [Customer Name]
Mobile: [Registered Phone Number]
Mobile: [Registered Phone Number]
Email: [Registered Email Address]
Email: [Registered Email Address]
Yuu ID: [Yuu ID Number]
Yuu ID: [Yuu ID Number]
Consumer ID: [Consumer ID Number]
Consumer ID: [Consumer ID Number]
Transaction Details:
Transaction Details:
Date & Time: [DD/MM/YYYY] | [HH:MM AM/PM]
Date & Time: [DD/MM/YYYY] | [HH:MM AM/PM]
Location: [Store/Branch Name]
Location: [Store/Branch Name]
Expected Points: [Expected Points]
Expected Points: [Expected Points]
Received Points: [Points Received (if any)]
Received Points: [Points Received (if any)]
Attachments:
Attachments:
Transaction screenshot (receipt, in-app history, etc.)
GForm Link : Missing yuu Points Escalation - Google Forms
Transaction screenshot (receipt, in-app history, etc.)
GForm Link : Missing yuu Points Escalation - Google Forms
Unable to Scan Yuu ID – [Customer Name] / [Yuu ID]
Unable to Scan Yuu ID – [Customer Name] / [Yuu ID]
Customer Details:
Customer Details:
Name: [Customer Name]
Name: [Customer Name]
Mobile: [Registered Phone Number]
Mobile: [Registered Phone Number]
Email: [Registered Email Address]
Email: [Registered Email Address]
Yuu ID: [Yuu ID Number]
Yuu ID: [Yuu ID Number]
Consumer ID: [Consumer ID Number]
Consumer ID: [Consumer ID Number]
Transaction Details:
Transaction Details:
Date & Time: [DD/MM/YYYY] | [HH:MM AM/PM]
Date & Time: [DD/MM/YYYY] | [HH:MM AM/PM]
Location: [Store/Branch Name]
Location: [Store/Branch Name]
Issue Faced: Unable to scan Yuu ID at the counter
Issue Faced: Unable to scan Yuu ID at the counter
Alternate Action Taken (if any): [Any error messages / Cashier assisted?]
Alternate Action Taken (if any): [Any error messages / Cashier assisted?]
Attachments (if available):
Attachments (if available):
Screenshot of the issue (if applicable)
Screenshot of the issue (if applicable)
Merchant Feedback – [Customer Name] / [Yuu ID]
Merchant Feedback – [Customer Name] / [Yuu ID]
Customer Details:
Customer Details:
Name: [Customer Name]
Name: [Customer Name]
Mobile: [Registered Phone Number]
Mobile: [Registered Phone Number]
Email: [Registered Email Address]
Email: [Registered Email Address]
Yuu ID: [Yuu ID Number]
Yuu ID: [Yuu ID Number]
Merchant & Transaction Details:
Merchant & Transaction Details:
Merchant Name: [Store/Branch Name]
Merchant Name: [Store/Branch Name]
Date & Time of Incident: [DD/MM/YYYY] | [HH:MM AM/PM]
Date & Time of Incident: [DD/MM/YYYY] | [HH:MM AM/PM]
Issue Faced: [Brief description of the problem, e.g., staff refused to accept Yuu ID, app not working, points not credited, poor service, etc.]
Issue Faced: [Brief description of the problem, e.g., staff refused to accept Yuu ID, app not working, points not credited, poor service, etc.]
Customer Feedback:
Customer Feedback:
[Detailed feedback from the customer about their experience.]
[Detailed feedback from the customer about their experience.]
Attachments (if available):
Attachments (if available):
Screenshots of errors (if any)
Screenshots of errors (if any)
Manager Escalation– [Customer Name] / [Yuu ID]
Manager Escalation– [Customer Name] / [Yuu ID]
Name: [Customer Name]
Name: [Customer Name]
Mobile: [Registered Phone Number]
Mobile: [Registered Phone Number]
Email: [Registered Email Address]
Email: [Registered Email Address]
Yuu ID: [Yuu ID Number]
Yuu ID: [Yuu ID Number]
Consumer ID: [Consumer ID Number]
Consumer ID: [Consumer ID Number]
Issue Description:
Issue Description:
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