Resume

[ September 2025 – Present ]

[ Kaiser Permanente ]

[ Design & Delivery Consultant IV ]

I deliver engaging in-person training to clinicians, nurses, and technicians, demonstrating deep knowledge of Epic workflows and system functionality, while collaborating cross-functionally with subject matter experts to develop and maintain job aids, huddle cards, and curriculum. I also contribute to special projects that support training initiatives.

[ August 2024 – August 2025 ]

[ DaVita Kidney Care ]

[ Epic Revenue Cycle Principal Trainer ]

I designed and delivered engaging training through eLearning, live sessions, and videos while collaborating with analysts and subject matter experts to support onboarding and workflow adoption. I coordinated training for new practices from preparation through go-live, provided weekly metrics to leaders, facilitated 1:1 support, and led post-go-live sessions while continuously updating materials based on user needs and system changes

[ September 2020 – March 2023 ]

[ Sansum Clinic Healthcare ]

[ Epic Revenue Cycle Principal Trainer ]

I delivered Epic Revenue Cycle training aligned to real-world workflows, regularly updated content with leadership to keep materials accurate and user-focused, and resolved training environment issues in collaboration with cross-functional teams. I also managed classes and reporting through their learning management system and created user-friendly support resources such as tip sheets and job aids for easy internal access. 

[ October 2014 – August 2017 ]

[ Private Educator ]

[ Intermittent Elementary and Middle School Educator ]

I designed and adapted curriculum to meet diverse learning needs while keeping lessons clear, accessible, and engaging. I maintained strong communication with parents and used interactive instructional strategies that increased participation and led to an average ten-point improvement in student scores. I was consistently recognized for creative lesson design and effective delivery.