Terms and conditions

1. Service Description

Midwest Limo Service provides professional livery and passenger transportation services. By booking a ride via our website, booking form, Call or text, you agree to the following terms and conditions.

• Communication: Please call us at +1 312-854-2312 (Press 0) or +1 872-243-1616, or email info@midwestlimoservices.com for service feedback.

• Real-Time Reporting: All service concerns must be reported in real-time to our dispatch center to be eligible for resolution.

• Time Zone: All scheduling is based on the CST (Central Standard Time) zone.

• Liability & Damages: All deposits are Non-Refundable. The company is not liable for mechanical breakdowns during a charter; we will provide a replacement vehicle of equal or greater value or issue a prorated refund.

• Damage Fees: Clients assume full financial liability for damages. Fees include $150.00 per carpet/seat burn and a $250.00 sanitation fee.

• Strict Prohibitions: Smoking, vaping, and illegal drug use are strictly prohibited. Violation results in immediate termination without refund and a $250 cleaning fee. It is illegal to stand through the sunroof.

2. Airport and Point-To-Point Transfers

Our rates are calculated as: Base Rate + 20% Gratuity + Applicable Fees.

• Meet & Greet (Driver): $50.00 for inside airport arrivals (near baggage claim).

• Meet & Greet (Professional Greeter): $75.00 for dedicated greeter services.

3. Waiting Time & Grace Periods

Vehicles are dispatched based on estimated flight arrival times.

• Grace Periods: 45 minutes for Domestic flights, 60 minutes for International flights, and 15 minutes for Private FBOs or local address pick-ups.

• Wait Fees: After the grace period, a fee of $2.00 per minute applies for Sedans/SUVs.

• Hourly Reversion: Excessive waiting time may cause the ride to revert to an hourly charter charge from the originally scheduled time.

4. Extra Stop Policy

Reservations are limited to a maximum of two stops per trip.

• On-Route Stops: Billed at a flat rate of $25.00 per stop. These must not deviate from the primary navigation path and are limited to 15 minutes.

• Off-Route Stops: Billed at a base rate of $25.00 plus a per-mile rate based on the vehicle type. These apply to any stop requiring a change in direction or deviation from the standard route.

• Hourly Conversion: Any requested stop exceeding 15 minutes (for Luxury Sedan/SUV) or any reservation requiring more than two stops will be billed at the prevailing Hourly Rate for that vehicle type.

5. Other Fees & Gratuity

• Included Costs: Tolls are included in the base or hourly rate. We do not charge extra for holidays or late-night/early-morning runs.

• Gratuity: A default gratuity of 20% is applied unless otherwise requested.

• Rate Changes: Published rates are subject to change without notice until a reservation is confirmed via email.

6. Confirmations & Reservations

• Payment Method: Credit card information is required at the time of booking.

• Validity: Reservations are only valid once you receive a confirmation email from the office. Chauffeurs are not authorized to confirm reservations.

• Review: Please check your confirmation carefully. Chauffeurs will follow the addresses and times listed on the confirmation email exactly.

7. Hourly Charters & Long Distance

• 2+ Hour Rides: All rides exceeding 2 hours may be converted to an hourly charter at the discretion of dispatch.

• Garage Time: Applied to all long-distance travel.

8. Payment & Cancellations

• Refund Eligibility: * Standard Transfers: A full refund is only available if the cancellation is made more than 24 hours prior to the scheduled pick-up time.

  • Vans, Sprinters, & Buses: Full refunds are only available if cancelled within their respective timeframes listed below.

  • Late Cancellations: If a cancellation is requested after the required notice period, no refund will be issued, and the reservation will be charged the full rate of the scheduled trip.

• Required Notice Periods:

  • Standard Transfers (Sedan/SUV): Minimum 24 hours notice required for a full refund.

  • Hourly Charters: Minimum 24 hours notice required.

  • Sprinter Vans: Minimum 48 hours notice required.

  • Buses/Coaches: Minimum 72 hours notice required.

• Payment & Authorization: * Credit cards are authorized at the time of booking to ensure funds are available.

  • Transaction charges may appear on your statement as "Midwest Limo" during the processing period.

9. Alcohol & Safety

• Alcohol: Permitted only in the passenger compartment of licensed livery vehicles with a partition. All passengers must be 21+.

• Car Seats: Parents/Guardians are strictly responsible for the installation of child safety seats. Chauffeurs are not certified or permitted to install them.

• Termination: The chauffeur reserves the right to terminate any run without refund for aggressive behavior or "blatant indiscretion."

10. Customer Service Resolution

If a pick-up is delayed due to Company Error, the following discounts apply:

• 20-40 Minutes Late: 25% Discount

• 41-60 Minutes Late: 50% Discount

• Greater than 60 Minutes Late: 75% Discount

• Note: Midwest Limo assumes no liability for delays caused by Acts of God, extreme weather, road construction, or flight delays beyond our control.