Terms and conditions

1. Service Description

We provide professional livery and passenger transportation services. By booking a ride via our website or booking form, you agree to the following terms and conditions.

2. Booking, Deposits & Payments

• Hourly Charters: Subject to a minimum booking requirement of three (3) hours.

• Sprinter Van Services: Pricing is calculated manually by dispatch to include current promotions.

• Advance Payment: A 50% deposit is required at the time of booking to secure your reservation for all Hourly and Sprinter services.

• Payment Methods & Fees: * Credit/Debit Cards: All card transactions are subject to a 4% processing fee.

  • Zelle & Cash: To waive the 4% fee, you may pay via Zelle or Cash.

• Final Balance: The remaining balance is due prior to the commencement of service.

3. Vehicle Rules (Smoking & Pets)

• Non-Smoking Policy: All Midwest Limo Service vehicles are strictly Non-Smoking and Non-Vaping. This includes cigarettes, cigars, e-cigarettes, and cannabis. Violation of this policy will result in the immediate termination of the trip without refund and a minimum $500 professional detailing fee.

• Pet Policy: We are pet-friendly for a $25.00 fee per pet. All pets must remain in a carrier/crate for the duration of the trip. Owners are responsible for any damages or excessive cleaning required.

4. Cancellation & Refund Policy

• More than 24 hours before pickup: 100% Full Refund.

• Between 6 and 24 hours before pickup: 50% Partial Refund.

• 6 hours or less before pickup: No Refund Provided (Total amount due).

• Sprinter/Special Events: Deposits are non-refundable if canceled within 24 hours of the scheduled pickup.

5. Wait Time & Grace Period

• Standard Pickups: A complimentary 15-minute grace period is provided.

• Airport Arrivals: We provide 30 minutes for Domestic arrivals and 60 minutes for International arrivals (tracked from the official flight landing time).

• Wait Fees: After the grace period, wait time is billed at $1.00 per minute.

• Additional Stops: Stops not disclosed at booking are subject to a $25.00 fee. If a stop exceeds 15 minutes, standard wait time applies.

6. SMS (Text Messaging) Policy & Consent

• Consent: By providing your mobile number and checking the opt-in box on our booking form (see image below), you consent to receive SMS/text messages regarding your booking (confirmation details, driver alerts, and schedule changes).

• Opt-Out: Reply “STOP” to opt-out at any time. Reply “HELP” for assistance.

• Frequency: Message frequency varies. Message and data rates may apply.

7. Booking Form Reference

drive.google.com/file/d/1Iy5dc-nE1CtoYkE7Ao2IqVTsZhQmmgKF/view?usp=drive_link 

 The image above illustrates the opt-in checkbox and contact information section of our official booking form.

8. Privacy & Data Protection

• Information Usage: We collect names, emails, and phone numbers solely to provide transportation services.

• No Sale of Data: We do not sell, rent, lease, or share any customer information with third parties for marketing purposes.

• Third-Party Sharing Exclusion: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. This excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties for any reason.

9. Passenger Conduct & Lost Items

• Damage/Cleaning: Any damage to the vehicle (including biohazard/vomit) will result in a minimum $250 cleaning fee charged to the card on file.

• Lost and Found: We are not responsible for items left in vehicles. If found, a delivery fee may apply to return the item.