Terms and conditions

TERMS AND CONDITIONS OF SERVICE

Effective Date: October 15, 2026

Company Name: Midwest Limo Service

Location: Chicago, Illinois Area

This Terms and Conditions Agreement (“Agreement”) governs all passenger transportation services, reservations, charters, and related operations provided by Midwest Limo Service (“Company,” “we,” “us,” or “our”). By placing a reservation via website form, mobile message, electronic mail, telephone, or third-party portal, the client (“Client,” “Passenger,” or “You”) agrees to be legally bound by the terms contained herein.

1. General Provisions & Communications

• 1.1 Service Description: The Company provides professional, chauffeured passenger transportation and livery services.

• 1.2 Time Zone Standard: All scheduled service times, grace periods, billing windows, and operational dispatches are calculated strictly based on Central Standard Time (CST) / Central Daylight Time (CDT).

• 1.3 Support & Feedback Channel: For operational assistance, feedback, or inquiries, Clients must contact Dispatch via telephone at +1 (312) 854-2312 (Press 0) or +1 (872) 243-1616, or via email at info@midwestlimoservices.com.

• 1.4 Real-Time Reporting Requirement: Any operational disputes, delays, or service dissatisfaction must be reported to Company Dispatch in real time during the execution of the reservation. Post-trip grievances submitted without immediate dispatch notification may forfeit eligibility for dispute resolution or billing adjustments.

2. Reservations, Confirmations, & Pricing Structure

• 2.1 Booking Authorization: Reservations are deemed valid and binding only upon issuance of an official written confirmation email from the Company dispatch office. Chauffeurs are independent contractors or employee drivers and do not possess legal authority to confirm, modify, or extend reservations.

• 2.2 Client Verification Responsibilities: Clients are strictly required to review all routing addresses, times, passenger numbers, and vehicle categories indicated on their booking confirmation. The chauffeur will execute transportation according to the exact parameters detailed on the confirmation invoice.

• 2.3 Pricing Framework: Standard point-to-point and airport transfer rates are calculated as:

• Total Invoice = Base Rate + 20%Gratuity + Applicable Fees

• 2.4 Rate Adjustments: Published rates are subject to change without prior notice until an official written reservation confirmation has been issued by the Company.

• 2.5 Included Fees: Standard tolls are incorporated into the base or hourly rate. The Company does not assess additional surcharges for holiday transfers or late-night/early-morning service runs.

3. Airport Transfers & Grace Periods

• 3.1 Flight Tracking & Dispatch: Vehicles are dispatched based on real-time flight tracking data. However, Clients are responsible for informing the Company of known airline changes or delays where possible.

• 3.2 Complimentary Grace Periods:

• Domestic Flights: Forty-five (45) minutes from verified flight touchdown time.

• International Flights: Sixty (60) minutes from verified flight touchdown time.

• Private FBO & Non-Airport Locations: Fifteen (15) minutes from scheduled pickup time.

• 3.3 Overtime Wait Fees: Upon expiration of the applicable grace period, waiting fees will accrue at $2.00 per minute for Luxury Sedans and SUVs.

• 3.4 Conversion to Hourly Service: Excessive waiting times exceeding thirty (30) minutes past the grace period may result in the reservation automatically reverting to an Hourly Charter Rate from the original scheduled pickup time at the Company's sole discretion.

• 3.5 Meet & Greet Services:

• Driver Baggage Claim Meet & Greet: $50.00

• Dedicated Professional Greeter Service: $75.004.

4. Extra Stop Policy

• Point-to-point reservations are strictly limited to a maximum of two (2) intermediate stops.

• 4.1 On-Route Intermediate Stops: Billed at a flat rate of $25.00 per stop, provided the location does not deviate from the primary navigation trajectory. On-route stops are strictly capped at fifteen (15) minutes of dwell time.

• 4.2 Off-Route Intermediate Stops: Billed at a base fee of $25.00, plus an additional per-mile charge determined by vehicle class for any stop requiring a route deviation.

• 4.3 Hourly Conversion: Any intermediate stop exceeding fifteen (15) minutes, or any itinerary requiring more than two (2) total stops, will convert the entire reservation into an Hourly Charter billed at the prevailing vehicle hourly rate.

5. Hourly Charters & Long-Distance Services

• 5.1 Long-Distance Conversion: Any continuous point-to-point transfer exceeding two (2) hours of transit time may be converted to an Hourly Charter at the discretion of Dispatch.

• 5.2 Garage Time Surcharge: Port-to-port or garage-to-garage travel time applies to all long-distance travel originating or terminating outside the primary Chicago metropolitan operating radius.

6. Payments, Deposits, & Cancellation Policy

• 6.1 Credit Card Authorization: A valid credit card must be placed on file at the time of reservation. Charges and pre-authorizations will reflect on financial statements as "Midwest Limo."

• 6.2 Deposit Terms: All financial deposits submitted to hold vehicle availability are strictly non-refundable.

• 6.3 Cancellation Notice Requirements for Full Refund: Standard Transfers & Hourly Charters

• (Sedan/SUV): Minimum twenty-four (24) hours advance written notice prior to scheduled pickup time.

• Sprinter Vans: Minimum forty-eight (48) hours advance written notice prior to scheduled pickup time.

• Buses / Mini-Coaches: Minimum seventy-two (72) hours advance written notice prior to scheduled pickup time.

• 6.4 Late Cancellation Surcharge: Cancellations requested outside the stated advance notice windows will forfeit all payments, and the card on file will be charged 100% of the total estimated reservation cost.

7. Passenger Conduct, Liabilities, & Damage Fees

• 7.1 Financial Liability: The booking party assumes full financial responsibility for any physical damage or sanitation hazards inflicted upon the vehicle during the charter period by themselves or members of their party.

• 7.2 Assessment of Penalty Fees:

• Sanitation & Excessive Cleaning Fee: $250.00 (applies to biological spills, excessive trash, or beverage damage).

• Interior Burn Fee: $150.00 per burn (carpeting, leather, upholstery, or trim).

• 7.3 Strictly Prohibited Activities:

• Smoking & Vaping: Smoking, vaping, or electronic cigarette use is strictly prohibited inside all fleet vehicles.

• Illegal Substances: Possession or consumption of illegal drugs is strictly prohibited.

• Sunroof Safety: Standing through or placing body parts outside vehicle sunroofs or windows while the vehicle is stationary or in motion is strictly illegal and prohibited.

• 7.4 Immediate Service Termination: Violation of prohibited activities will result in immediate termination of service without refund, driver ejection of passengers at a safe location, and the automatic assessment of a $250.00 cleaning/violation penalty.

8. Alcohol & Child Safety & Standards

• 8.1 Alcohol Consumption: Consumption of alcoholic beverages is permitted only inside licensed livery vehicles equipped with a driver partition, provided that all passengers inside the vehicle are at least twenty-one (21) years of age.

• 8.2 Child Safety Seats: Parents or legal guardians are strictly responsible for selecting, installing, and securing all required child safety seats. Chauffeurs are legally prohibited and unauthorized to install child restraint systems.

• 8.3 Passenger Behavior & Ejection: Chauffeurs reserve the absolute right to refuse transportation or terminate service at any point without financial liability or refund for aggressive, unsafe, or abusive behavior exhibited by any passenger.

9. Liability Limitations & Service Guarantee

• 9.1 Mechanical Breakdown: The Company is not liable for service delays or failures due to unexpected mechanical breakdowns. In such events, the Company will make commercially reasonable efforts to dispatch a replacement vehicle of equal or greater value or issue a prorated refund for uncompleted service.

• 9.2 Company Delay Discounts: If a pickup is delayed past the scheduled time due strictly to Company Operational Error, the following credit scale shall apply:

• 20 – 40 Minutes Delayed: 25% Invoice Discount

• 41 – 60 Minutes Delayed: 50% Invoice Discount

• 60+ Minutes Delayed: 75% Invoice Discount

• 9.3 Exclusions / Force Majeure: Midwest Limo Service shall not be held liable or responsible for delays, missed flights, or performance failures resulting from Acts of God, severe weather, extreme traffic, motor vehicle accidents, road construction, unexpected flight delays/cancellations, or other circumstances beyond reasonable human control.

10. SMS Communications & Privacy Compliance:

By accepting this estimate/invoice or providing a mobile phone number for this reservation, you authorize Midwest Limo Service to transmit transactional SMS text messages, status alerts, driver dispatch updates, and booking confirmations to the provided mobile number via our dispatch system (+1 872-243-1616).

• Frequency & Rates: Message frequency varies by reservation activity. Standard message and data rates may apply.

• Opt-Out: Reply STOP to any message to opt out of SMS communications immediately, or reply HELP for customer support.

• Data Protection: No mobile information or opt-in consent data will be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes.

• Full Privacy Policy available at: Privacy Policy.