FAQ

1. How do I book a ride with Midwest Limo Service? You can book your ride easily by calling or texting us directly. We also offer secure online booking through Square for your convenience.

2. Are your services available 24/7? Yes! We operate around the clock to accommodate your schedule—whether it’s an early morning airport run or a late-night event pickup.

3. What is your cancellation policy? We offer a 100% refund for cancellations made more than 24 hours in advance. Cancellations between 6–24 hours receive a 50% refund. Cancellations made within 6 hours of pickup are non-refundable.

4. What happens if my flight is delayed? We monitor all flight arrivals in real-time. If your flight is delayed, we adjust your pickup time automatically at no extra charge. We provide a 45-minute grace period for all airport arrivals.

5. Do you provide car seats? Yes. Your child’s safety is our priority. We provide age-appropriate car seats upon request at no additional cost.

6. Is there a grace period for standard pickups? Yes, we provide a 15-minute grace period for non-airport pickups. After 15 minutes, a small waiting fee may apply to help us stay on schedule for other clients.

7. Are your prices flat-rate or metered? We provide transparent, flat-rate pricing. The price you see at booking is the price you pay, with no hidden fees or "surge" pricing.

8. Do I need to tip the driver? Gratuities are optional and not included in the base price. While tips are appreciated for excellent service, they are never required.

9. What should I do if I leave something in the car? Please contact us immediately via call or text. While we aren't responsible for lost items, we will do our best to locate your belongings and coordinate a return.

10. Why am I receiving text messages from you? We use SMS to provide essential updates, such as booking confirmations and "driver on the way" alerts. You can opt-out at any time by replying STOP.