PRIVACY POLICY

Effective Date: October 15, 2026

Company Name: Midwest Limo Service

Location: Chicago, Illinois Area

At Midwest Limo Service ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, book our luxury transportation services, or interact with us via email, phone, and SMS text messaging.

1. Information We Collect

We collect personal information solely for the purpose of providing, managing, and improving our luxury transportation services. The types of information we collect include:

• Contact Information: Full name, electronic mail address (email), and mobile phone number.

• Service & Booking Details: Pickup and drop-off locations, flight details, dates, times, passenger counts, special requests, and vehicle preferences.

• Payment & Billing Details: Credit card and billing details processed securely through our designated PCI-compliant merchant providers (note: we do not store full credit card numbers on our local servers).

2. How We Collect Information

We collect information directly from you when you:

• Submit a reservation request, quote inquiry, or feedback through our official Booking Forms booking portal on our website.

• Communicate directly with our dispatch team via phone calls, electronic mail (email), or SMS text messaging regarding your travel arrangements.

• Approve an estimate, invoice, or agreement issued through our billing systems.

3. Electronic Mail (Email) Communications

By providing your email address, you consent to receive electronic communications from Midwest Limo Service regarding your transportation arrangements, including:

• Transactional & Operational Emails: Reservation confirmations, driver status updates, invoices, digital receipts, itinerary modifications, and customer service follow-ups.

• Promotional Emails: Periodic announcements, rate updates, or exclusive special offers (if explicitly opted into).

Email Opt-Out & Unsubscribe:

• Promotional Messages: You may opt out of receiving promotional or marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any marketing email.

• Operational Messages: Please note that even if you unsubscribe from promotional communications, you will continue to receive transactional emails directly related to active bookings, safety notifications, and billing receipts.

4. SMS / Text Messaging Communications & Consent

By providing your mobile phone number and opting in—such as by checking the consent box on our Zoho Forms booking page or accepting an estimate—you explicitly consent to receive transactional and operational SMS/text messages from Midwest Limo Service regarding your reservations and travel itineraries (e.g., booking confirmations, status alerts, driver arrival notifications, and dispatch communications via +1 872-243-1616).

• Opt-Out: You can cancel the SMS service at any time. Simply reply "STOP" to any text message received from us. Upon sending "STOP," we will send an SMS reply confirming that you have been unsubscribed. Following this, you will no longer receive text messages unless you re-enroll.

• Help: If you experience issues with the messaging program, reply "HELP" to any text message for assistance, or contact our support team directly.

• Message Frequency: Message frequency varies based on your active booking and travel schedule.

• Rates: Message and data rates may apply for any messages sent to you from us and to us from you. Check with your mobile provider for details regarding your plan.

• Carriers: Carriers are not liable for delayed or undelivered messages.

5. Data Sharing, Security, and Confidentiality

We maintain administrative, technical, and physical safeguards designed to protect your personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

• No Sale of Data: We do not sell, rent, trade, or lease your personal information, email addresses, or phone numbers to third parties for commercial or monetary gain.

• Third-Party Sharing Exclusion: No mobile phone numbers, email addresses, or opt-in consent data will be shared, sold, rented, or leased with any third parties or external affiliates for marketing or promotional purposes under any circumstances.

• Strict Data Isolation: All mobile information, email addresses, and originator opt-in consent data collected for messaging and communication purposes are strictly excluded from third-party marketing sharing and will never be shared with third parties for any marketing or promotional reasons.

• Service Providers: We may share necessary trip details with trusted third-party service providers or affiliate drivers strictly bound by confidentiality obligations solely to fulfill your transportation requirements (e.g., dispatching contracted chauffeur services).

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal compliance requirements. Any modifications will be posted directly on our website with an updated effective date.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our team:

• Phone: +1 (312) 854-2312 or +1 (872) 243-1616

• Email: info@midwestlimoservices.com