Experience
Experience
Instructional Designer
Wells Fargo | January 2023 - Present
Lead a group of designers on building and maintaining a comprehensive 9-month long training program for high-performing employees to enhance skills and create opportunities for mentorship and advancement
Serve as lead designer on 4 additional training programs, leading 1 to 2 designers on each program
Create web-based, ILT, and VILT solutions for Human Resources, Leadership & Development, Commercial Banking, Credit, and Strategy, Digital, and Innovation employees using Articulate 360, Xyleme, and Microsoft products
In first two years: created 11 web-based courses, 3 ILT courses, 3 VILT courses, 3 interactive participant guides, 5 original print materials, 3 checklists, 5 learning recommendations, 8 PowerPoint decks, and created or maintained 2 curricula, along with updating 6 courses and completing one break fix within 24 hours of discovering broken links
Reduced risk potential within courses by correcting broken links, documenting updates needed to documents, and partnering to create an end-to-end process for all Instructional Design and Development Services employees with all resources gathered in one location
Serve as Region Communications Director for the Northeast region of the Pride Employee Resource Network
Global Enablement Coordinator & Program Manager
Adobe, Contract | April 2021 - June 2022
Managed Talent, Diversity & Inclusion New Hire Onboarding Program including strategic planning, resource & content creation, training planning, scheduling, & content and per-course & program evaluation with a 50.5% response rate
Managed New Hire Buddy Program for Talent Acquisition, including resource design, communications, coaching, and tracking for 5-15 new hires each week with a 4.57/5 average program rating over 90 days
Partnered with manager to develop a strategic communications plan to Chief Talent, Diversity & Inclusion Officer and Directors regarding effectiveness and ROI of onboarding and enablement programs
Identified a global process inefficiency with the Office of Chief Talent, Diversity & Inclusion and was granted full-cycle management to ensure team collaboration & efficient time management
Designed 3 VIL trainings & co-designed 10 additional trainings, utilizing instructional design expertise & innovative engagement methods, with greater than 95% of learners stating the trainings were a valuable use of their time
Developed & maintained relationships with global partners on Talent, Diversity & Inclusion, Legal, Global Mobility, Compensation, Background Checks, Onboarding, Internal Mobility, and Total Rewards teams by coordinating regular meetings to discuss continuous learning strategy
Facilitated bi-weekly VIL Onboarding trainings for new team members to teach them about tools & resources with over 90% learner satisfaction
Maintained e-learning courses in Adobe Captivate LMS, including communications and course set up
Created & delivered weekly Talent, Diversity & Inclusion team communications regarding updates to ATS, resources, COVID, and other applicable topics
Built and updated SharePoint sites for new hires and existing team members, including page design, resource accessibility, strategic process flows
Talent Acquisition Education Program Manager
Avalon Health Care Group | Dec. 2019 - Nov. 2020
Hand-selected by Director of Talent Acquisition to revise & streamline Nurse Aide Training Program in collaboration with stakeholders & SMEs to enhance program communication, materials, and resources for students, leading to 50% increase in course completion rate
Collaborated directly with VP of Human Resources to brainstorm innovation, manage & execute change management for learners & staff to ensure successful program change roll-out
Met with the CEO & facility leaders to showcase the correlation between recruitment & retention and the effects of both at a macro strategic level
Created training and resources for recruiting team on successful recruiting & participation in virtual career fairs during COVID-19 pandemic
Partnered with facility hiring managers to ensure an efficient hiring process as well as a fulfilling candidate experience
Implemented tracking program and utilized candidate feedback leading to an average 7% increase in wages of RNs
Academic Program Manager
University of Utah | Atmospheric Sciences | Jan. 2013 - June 2019
Managed, gathered, and analyzed data regarding program effectiveness with faculty and other SMEs to drive innovation that aligned with evolving job market
Instituted and facilitated student Town Hall discussions on topics including curriculum changes, stress reduction, capstone projects, & career options to reduce student anxiety and academic concerns
Discovered a department-wide recruiting inefficiency and worked directly with Department Chair to implement Graduate Preview Day, which resulted in an increase in graduate student enrollment and 50% reduction in graduate recruiting costs
Nominated by students, faculty, and staff 5 out of 6 years for Advisor of the Year award for work coaching students through college process from application to graduation, including course planning, internships, campus resources, wellness & mental health, and career preparation
Elected by peers to Co-Chair and lead University Academic Advising Committee and implemented monthly professional development workshops to cultivate advisor retention and well-being for 75 new and existing leaders
Evaluated and utilized results from advisor surveys and focus groups to design and facilitate professional development training for advisors in key areas including communication skills, resources, and technical knowledge
Managed all components of 5+ events per year, developing and maintaining relationships with venues, caterers, & other vendors, coordinating logistics, finances, venue décor, print & digital materials design, and agenda
Resurrected & redesigned department newsletter that amplified outreach and resulted in $1000 in alumni donations each semester
Maintained & updated department website and supervised the department Social Media & Website Assistant
Assistant Supervisor
University of Utah | Graduation Division | May 2011 - Jan. 2013
Supervised and trained 2 full-time employees and 1 part-time employee on day-to-day operations and expectations of department
Selected by Manager to post all undergraduate and graduate degrees en masse each semester
Verified eligibility of and entered exceptions for residency and transfer upper division requirements leading to fewer students denied graduation each term
Academic Program Support Specialist
University of Utah | Graduation Division | Sept. 2010 - May 2011
Coached students on degree and graduation requirements
Evaluated student degree completion and notified students of issues
Provided excellent customer service to students, staff, and faculty
Registration Specialist
Tulsa Community College | April 2009 - February 2010
Appointed by Manager to lead the team in evaluating transcripts for college placement, which included training peers on policies and standards
Guided new students through the admissions and registration processes
Advised students on applying to college, obtaining previous school transcripts, and navigating college resources
Western Governors University | 2020 - 2023
Capstone final requirement: Action research project including evaluation of issue, solution design, instruction, evaluation, and write-up
Coursework completed: Foundations of Instructional Design; Instructional Design Analysis, Issues, Production, Measurement and Evaluation; Methodology and Instrumentation; Research Foundations, Design, Analysis, and Proposals
University of Illinois | 2004 - 2008
Coursework in Graphic Design; Foundations of Design; Video & Image Design and Editing; New Media; European, Japanese, & African Art History; Japanese Culture; Gender Studies
Study Abroad: Benin, Africa 12/06–1/07: Immersed in Benin culture, art, and history
Illinois at the Philips Program, 8/08–12/08: Communications Intern at the Philips Collection: Assisted with events, development, and press previews for special exhibition openings