MyPrime Demo Video

Problem: Agency managers were spending significant time repeatedly demonstrating the same digital tools to new hires, reducing time available for coaching, sales leadership, and performance management. One of these tools was the MyPrime prescription drug site available on the open internet.

Learning Solution: This brief and informative video guides agents, step-by-step, through using the MyPrime website to confirm key prescription information such as cost, coverages, tier, and restriction details. 

Impact: The video was initially posted to our Learning Management System and it quickly became a popular and effective resource that saved our agency managers time — as they no longer had to personally perform multiple demos of this site to each group of new hires.  This popular video was later integrated into our company's wider Systems Training VILT for Medicare Sales Agents.