SLA Agreement 

• Service-level agreement (SLA) defines the level of service we expect from our logistics partners, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved. 

Meeting all SLA’s is imperative to our business model and directly impacts the LP’s future deliveries from our platform. Delivery performance is graded on many factors and will directly impact the deliveries you see on a consistent basis. These factors include but are not limited to,

Pricing – pricing is pre-negotiated and set with the customer. We then pass on this pricing model to our logistic partners in the form of a delivery opportunity for acceptance. Once accepted contracts are signed and all training items are addressed, deliveries will be released to you.

Insurance – each logistics partner must maintain the proper insurance coverages required of you in your Service Agreement AND any additional coverages our customer's demand. These additional coverages will be addressed in each individual delivery opportunity

Order Acceptance or Declining – accepting or declining orders timely directly impacts our service levels. Accepting or declining orders within 5 minutes is standard for MeansExpress. 

If accepting an order MeansExpress fully expects the completion of said order. Canceling an accepted order severely impacts our ability to make an on-time delivery and will impact future deliveries.

Meeting On-Time Deliveries - Meeting or not meeting SLA requirements will directly impact future deliveries. 

TMS and Device Compliance – delivery start time, delivery end time, proof of delivery, signature and receiver name must all be completed and may directly impact future deliveries.

Customer Service – NPS (Net Promoter Score), personnel compliance, personnel attire and on-site security procedures may impact future deliveries. Individual requirements are addressed in each delivery opportunity

Communication – communication between your dispatch personnel and our fulfillment team is essential in our platform. We fully expect our fulfillment team to address any exceptions quickly in order to meet the customer SLAs. We ask the same of our logistics partners, be attentive and answer our fulfillment team as quickly as possible to ensure a great experience for all parties.

Invoicing

• MeansExpress will pay all invoiced amounts, not otherwise disputed by written notice, upon thirty (10) days from invoice receipt. Any disputed amounts shall be raised with logistics partner prior to the due date or such amounts shall be deemed valid. 

Logistics partner is required to submit banking information to MeansExpress to facilitate ACH direct deposit. This form should already be completed and on file with MeansExpress. All invoices should be submitted to accounting@meansexpress.com and should include the following, 

Order ID for each delivery

Date of Delivery for each delivery

Tolls paid for each delivery

Amount to be Paid for each delivery

The following information is Required in order to assign multiple drivers to your 

☐ Certificate of Insurance FREELANCER/ Owner Operator 

*****Certificate Holder:Means Express Services, Llc. dba  Means Express 

1700 Portsmouth Court West Sacramento,Ca 95691

Auto Liability: For California – Combined Single Limits required of $300k/ 300k  For All Other States – Split Limits required of $300/$300 

****Means Express listed as Certificate Holder & Additional Insured

If Any Auto is selected: 

• No VIN Number is required 

If Any Auto is not selected, all three of the following must be selected on the certificate: ∙ Scheduled Autos, Hired Autos, and Non-Owned Autos 

Worker’s Compensation: For All States – Limits statutory to each state. **Means Express listed as Certificate Holder 

You may exclude any member of the company with proof of OCC/ACC coverage.

Cargo Insurance: For All States – Limits required of at least $25,000 ****Means Express listed as Certificate Holder 

Other types of policies accepted in lieu of cargo insurance: 

∙ An Inland Marine policy qualifies (if maintaining a warehouse) 

∙ Warehouse Legal Liability policy 

∙ Property of Others coverage 

DOT Number – Federal DOT Number Required (active)

☐ State Permits 

Only the below states require additional permits:

∙ California: Active Motor Carrier Permit ∙ Utah: Worker’s Comp Coverage Waiver ∙ Washington:

 Unified Business Identifier ∙ Kentucky: Transportation Cabinet ∙ Minnesota: Interstate for Hire Property 

Registration Certificate 

☐ Business License (LLC, LLP, S-Corp, or C-Corp ONLY)

A criminal background check will be run on each  candidate and employee driver during the qualification process.