Driver Community Guidelines

Violations of Community Guidelines are tracked on your driver profile. Violations may result in temporary or permanent removal.

MeansExpress Driver Violations

MeansExpress is changing the way retail, home Improvement,    construction and industrial supplies are within reach, and our network of drivers is leading the way. We have created a set of Community Guidelines to ensure all drivers and customers have a safe, respectful, and positive experience on MeansExpress’s platform. Failure to adhere to these guidelines will result in a documented violation and potentially temporary or permanent removal from MeansExpress’s platform.

Professionalism:

The MeansExpress Driver network represents respectful, reliable, and presentable customer service and communication. When communicating with customers, customer contacts, and MeansExpress representatives, we expect best-in-class customer service and respectful communication. Always present yourself as a responsible professional and be courteous with a positive attitude when interacting with customers and MeansExpress representatives. Maintain the state of our customers' properties and public areas by leaving no damage or litter. Consistently perform the expectations of the delivery. Communicate with MeansExpress and the customer when things go wrong. Deliveries may be to active job sites or other customers, so it’s important to wear presentable and appropriate attire (e.g., closed-toe shoes) to best handle all kinds of deliveries you may take.

Assignment expectations:

From the point of accepting a MeansExpress assignment to the final delivery location, it is crucial to double-check all the details of the customer requests in the pickup and drop-off notes. After claiming a delivery, self-unassignment or requesting a higher payout before heading to pick up will result in a violation. Multiple self-unassignments within 30 days will result in a ban. MeansExpress drivers must arrive in the exact vehicle requested with the requested accessories and clear cargo space for the delivery. The driver must follow all loading/unloading instructions. Drivers are expected to confidently secure the load, provide the customer with proof of photos at all locations, and attain a receipt by name.

Punctuality:

Arriving on time is crucial! Whether it be the pickup or drop-off location, arriving at the expected time the customer has chosen is crucial to the success of a 5-star delivery. For any reason, if there is a delay in pick up or drop off ETA’s, please contact our Delivery Operations team. If you arrive early, please be patient as the customer may not be ready until the scheduled pickup time.

Communication:

When it comes to active deliveries, there are unforeseen logistics such as waiting for an order to be ready, adding an additional stop to delivery, or even being asked to assist with labor and you may have questions. Likewise, as a driver you may also have unforeseen issues for a plethora of circumstances that cause a delay in your ETA, needing assistance with your driver app, or much more. In these circumstances please contact us before contacting the customer. We are here to help!

Safety:

Here at MeansExpress, safety is a priority. For any and all deliveries, we must ensure our customers, MeansExpress Drivers, and MeansExpress team members are abiding by all of our safety protocols and company policies at all times. This includes but is not limited to, safety in verbal communication, securing delivery materials, and actively being aware of local driving laws and regulations.

Violation Duration

We understand mistakes happen and a single driver violation should not reflect your future opportunities for growth while working with MeansExpress For that reason, a single driver violation will fall off your driver profile after 30 days. In the occurrence that a driver has three concurrent violations, the MeansExpress Driver will be banned and no longer be eligible for future deliveries.