Interested in Getting Started

You can sign up to be a Driver at meansexpress@gmail.com or through our iOS/Android apps.

The onboarding process involves:

• Online Application

• Background Verification

• You will receive an email marked no-reply@onerail.io, which will allow you access to the App. and your market area .

• Sign Service Agreement 

• I-9 form 

• W-9 Form

• Setup payment / Direct Deposit 

The entire application process may take 1-2 weeks. Please allow for some time for your application to process. You can check your current status in the Driver App. Activation will be based on demand in your area.

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What is required to be a driver?

What is the background check process and requirements?

Driver Requirements

• You must be at least 18 years old

• Have a valid TIN, SSN, or EIN

• A current auto insurance policy that meets the requirements of your state

• Have a valid and current U.S. driver's license

• Pass our background check

• A provisional license does not meet Means Express’s driver requirements

Background Check Process and Requirements

Our driver evaluation through Checkr (a third-party service) consists of Motor Vehicle Record, Criminal Background Check, and National Sex Offender Public Search.

The average turnaround time for Criminal and MVR checks to clear is around 2 weeks, but in some rarer cases can take a month+ based on differing factors
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Checks are based on a combination of legal and company policy criteria specified in local laws and regulations governing delivery network drivers, as well as our internal safety standards.

Applicable laws specifying the criteria Means Express must follow when reviewing background check results vary considerably by state, so individuals may be disqualified for various criminal offenses and driving history.

What's expected of me when driving with Means Express?

When you drive with MeansExpress you are representing our customers (suppliers) to their customers.

The Courier industry runs on deadlines, so drivers are expected to arrive on time for deliveries. It's important to communicate ASAP via Support if there are any issues, delays, or cancellations.

General Expectations:

• Always keep your tracking active in the driver app while on a delivery. This allows customers and Means Express to keep up to date on the delivery's status.

• There may be hand loading and/or unloading items up to 100 lbs during deliveries. Hand loading and unloading over 100 lbs will be noted and compensated for.

• Customers require drivers to have closed shoes and long pants.

• Vehicle cargo areas must be clear and fully available.

• Once you are assigned a delivery, read all of the directions or notes provided in the driver app to ensure you are properly prepared.

  • It's important to leave for deliveries as soon as you're assigned.

• If an issue arises, it's important to reach out to the Customer or Operations Team.

What to expect on a delivery?

Timeliness

For Rush Deliveries:

Go immediately and directly to pickup and then drop-off.

For Scheduled Deliveries:

Arrive at pickup at the requested time and then immediately and directly to drop-off.

At the Pickup Location

Once you're at the pickup location, most orders can be picked up at the store's "WILL-CALL."

• Be respectful and courteous to our customers and their materials.

• Double-check delivery notes to confirm the item(s).

• Safety first! Remember to secure and organize the payload

  • If you're worried about an item or it has significantly different size dimensions, please contact the Service Operations Team.

• Take good, clear pictures of the payload and upload them into the app.

• Try not to make unnecessary stops along the way, as this can delay your delivery.

  • Remember that customers are tracking the order, so again, make sure that your location is active in the app.

At the Drop-Off Location

Most deliveries have drop-off contacts in the delivery notes. It is not uncommon to be requested to call them before you arrive to deliver.

• Remember to upload clear photos of the items once you drop them off.

• Always capture the name of the individual you leave the items with.

• Once you deliver, you will be able to claim your payout.
  
  

Following these tips will ensure you're well on your way to becoming a 5-star Means Express driver!

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Training- Driver Mobile App