Return Policy

  Return Window

• Change of mind: Return unused, unopened products in original packaging within 14 days of delivery.

• Damaged or defective items: Notify us within 48 hours of delivery; we’ll replace or refund promptly.
  
  

  Eligibility

• To be eligible, items must be unused, unburned, and in original condition (including boxes and story cards).

• For safety and quality control, used or burned candles can’t be returned unless there’s a manufacturing fault.
  
  

  Non-returnable

• Final-sale items, limited editions marked “non-returnable,” and custom/personalized products.
  
  

  Exchanges (Scent Swap)

• If the scent isn’t your match, you may request an exchange for an unopened candle within 14 days.

• You cover return shipping; we cover the outbound shipping for your replacement within Vietnam (international: standard rates apply).
  
  

  Damaged, Defective, or Wrong Item

• Email support@meli.vn within 48 hours with your order number and clear photos of the product, inner/outer packaging, and shipping label.

• We’ll arrange a free replacement or refund—your choice.
  
  

  Refunds

• Once your return is received and inspected, we’ll issue a refund to your original payment method within 5–10 business days.

• Shipping fees are non-refundable except for damaged/defective or incorrect items.
  
  

  How to Start a Return/Exchange

1. Email support@meli.vn with your order number and reason (return or exchange).

2. We’ll reply with a Return Authorization and instructions.

3. Pack items securely (ideally in original packaging).

4. Ship using a trackable service and share the tracking link.

5. We’ll process your refund or ship your exchange once the parcel arrives and passes inspection.
   
   

Gifts

• If you received a gift, we can exchange for another scent or issue store credit to you once the gift return is received.
  
  

Natural Variations

• Our coconut–soy wax and botanical blends may vary slightly in color or surface texture—this is normal and doesn’t affect performance.