Freelance/Non-Profit
Freelance/Non-Profit
Embedded Files
Chester County Migrant Ministry (CCMM)
Citizenship Trainings & Materials
Citizenship Trainings & Materials
Client: The Chester County Migrant Ministry
Client: The Chester County Migrant Ministry
One way CCMM serves those in need in the community is by providing citizenship training for those who meet the governmental criteria (candidates) and are interested in becoming naturalized U.S. citizens.
Problems:
Problems:
CCMM had outdated brochures and used traditional teaching methods for the approved candidates. No standardized training existed to enable additional volunteers to consistently assist in candidate training.
CCMM needed technical assistance to develop new educational materials for its citizenship candidates and to provide general information that could be easily updated and shared with the community.
CCMM used the United States Citizenship and Immigration Services (USCIS) 2008 version (100 questions), but after developing one learning solution, USCIS updated its questions in the 2025 version (128 questions). Therefore, my instructional design skills were needed to quickly design and rapidly develop a new eLearning solution (Articulate Rise) to accommodate the changes.
Solutions:
Solutions:
I worked with the training leader to curate training content based on the USCIS interview and exam. I designed and developed 2 eLearning modules:
Articulate Storyline eLearning based on the 2008 USCIS 100-question exam
Articulate Rise eLearning for rapid development, based on the 2025 USCIS 128-question exam
I also designed and created a brochure, poster, and facilitator presentation that enable CCMM to share current information with the local community, spread the word about what CCMM does and what it needs, and raise additional support for more families in the local area.
Articulate Rise U.S. Citizenship eLearning
Articulate Rise U.S. Citizenship eLearning
(The link above opens a guestbook to track the number of viewers, time spent in the course, and completions.)
"A Journey to Citizenship" eLearning Course
"A Journey to Citizenship" eLearning Course
Problem:
Problem:
The President and trainer of the Chester County Migrant Ministry (CCMM) informed me at the end of September 2025 that the 2008 questions/answers would be phased out by the end of October. The citizenship training course I previously created in Articulate Storyline was based on the 2008 USCIS citizenship exam, which consisted of 100 questions (see below). The new 2025 USCIS citizenship exam would include 128 questions/answers. Therefore, CCMM needed a new eLearning program as soon as possible to use quickly in the classroom or individually to help train citizenship candidates based on the new 2025 USCIS Citizenship Exam.
Solution and Tools:
For rapid development, I chose Articulate Rise and Canva and used their new AI features. I used the core content from the new "USCIS 2025 Civics Test Study Guide, One Nation, One People" and applied Articulate Rise's AI features to quickly build the course framework. The remaining work involved gathering images, creating AI-generated images, adding interactivity and knowledge checks, creating a quiz draw, and fine-tuning for course clarity, flow, and user experience.
For rapid development, I chose Articulate Rise and Canva and used their new AI features. I used the core content from the new "USCIS 2025 Civics Test Study Guide, One Nation, One People" and applied Articulate Rise's AI features to quickly build the course framework. The remaining work involved gathering images, creating AI-generated images, adding interactivity and knowledge checks, creating a quiz draw, and fine-tuning for course clarity, flow, and user experience.
Learning Strategy:
Learning Strategy:
Create each lesson with repetitive content to support recall and retention. By the end of the course, candidates will review and interact with the content in various ways. The course includes 11 lessons, each with its own knowledge check, and a summative assessment at the end containing the USCIS 2025 128 questions.
I recently added a new Articulate Rise Quick Share feature to view analytics, along with instructions for students on how to access the guestbook/login and use the eLearning course.
Additional Strategy, Challenges, & Reflection:
Additional Strategy, Challenges, & Reflection:
The course didn't launch until almost a year after I designed and developed it. The trainer invited me into his classroom for an in-person explanation of how the eLearning course was designed and how to use the course. Unfortunately, the trainer/SME didn't review the course until the citizenship training sessions began. He was used to teaching a certain way, so he also didn't recognize that the course wasn't just 128 questions/answers in the order of a USCIS worksheet. I encouraged him to review the course's organization and see that it was designed around US history to give learners a real connection and a better chance of retention.
To support the SME, I created a spreadsheet with the 128 questions and answers, along with where the content, questions, and answers were located in the eLearning course. The content could appear in multiple places to support learning. I think this tool helped the SME because he began teaching the citizenship candidates according to my course instead of the random 128 questions/answers. Nevertheless, because he didn't review and provide feedback 12 months ago, I am implementing his feedback while the course is in session!
So far, the analytics have been very helpful for the trainer/SME, and the data has encouraged more use and accountability among the students/candidates. After 3 weeks of the Citizenship class, I have received 18.5 hours of total time invested by students (and the instructor).
Image of the Course Instructions
Image of the Course Analytics After 3 Weeks
U.S. National Mall Citizenship Tour: IDD, Storyboard, Articulate Storyline eLearning, and Infographics
U.S. National Mall Citizenship Tour: IDD, Storyboard, Articulate Storyline eLearning, and Infographics
National Mall Citizenship Tour Instructional Design Document
National Mall Citizenship Tour Storyboard
National Mall Citizenship Tour eLearning
Brochure, Poster, Presentation
Instructional Design Document for Citizenship Training
Instructional Design Document for Citizenship Training
Tools: Microsoft Word
Background:
Background:
To become a naturalized citizen of the United States, the United States Citizenship and Immigration Services (USCIS) requires qualified immigrants (known as candidates) to pass an interview and exam administered by a USCIS officer. To pass this exam, the current requirements are to:
Respond in English and answer appropriately to a series of questions from the candidate’s citizenship application
Write one of three random civics/history-related sentences correctly to demonstrate an ability to write in English
Read out loud one of three random civics/history-related sentences correctly to demonstrate an ability to read in English
Correctly read, speak, and write the designated English vocabulary for the interview and exam
CCMM provides a traditional instructor-led course to help these candidates gain the skills and knowledge needed to pass the USCIS interview and exam. Currently, the course uses traditional instructor-led recall methods to practice speaking, reading, writing, and interpreting English to pass the exam’s 100 U.S. civics and history questions and answers.
Problem:
Problem:
CCMM wants to supplement and update its current traditional course with a digital training solution covering 100 U.S. civics and history questions and answers for use inside and outside of the once-a-week class to provide:
A structured, interactive, and visual way for the trainer to present and coach USCIS content for the candidates' memory recall
Additional practice experiences for the candidates to be able to recall the USCIS content needed to pass the USCIS citizenship interview and exam
Solution:
Solution:
I designed an instructional design document in Microsoft Word for an eLearning solution centered around the U.S. National Mall. This solution would take candidates on a virtual tour of U.S. landmarks and memorials across the U.S. National Mall to help them pass the USCIS interview and exam and obtain U.S. citizenship.
The eLearning could be implemented using a variety of approaches:
One-on-one trainer and citizenship candidate (learner)
Self-paced practice for the candidates
Classroom instruction led by the instructor for up to 15 candidates
Objectives:
Answer 100 USCIS questions with at least 80% accuracy before participating in a mock interview and exam with the instructor
During the mock interview and exam, the candidates will be able to answer at least 6 out of 10 random questions correctly to prepare for the USCIS interview and exam
Results:
Results:
The stakeholders were excited about the plan and began looking for grants to purchase tablets for the candidates. I received a Learning Architect Credly Badge from IDOL Courses for this achievement
*This storyboard sample contains the first two modules and 10 questions from the 100-Question Summative Assessment.
Storyboard for CCMM's National Mall Citizenship Tour
Storyboard for CCMM's National Mall Citizenship Tour
Purpose:
Purpose:
I designed a storyboard that contained the framework for developing a U.S. National Mall Citizenship Tour using Canva and Google Slides. This tour provided the citizenship candidates (learners) with the civics and American history needed to recall the questions and answers for their United States Citizenship and Immigration Services (USCIS) interview and exam.
Solution:
Solution:
I created a landing page/map that lets candidates select thirteen (13) landmarks and/or memorials to explore the content required for the USCIS interview and exam. Each landmark launched a separate module and included a knowledge check. Candidates may also supplement their learning and writing practice by downloading and printing USCIS PDFs as "tour guide" resources alongside these modules.
The National Mall Citizenship Tour's modules/landmarks include:
Washington Monument
Memorial to the Signers of the Declaration of Independence
Constitution Gardens
Jefferson Memorial
George Mason Memorial
Lincoln Memorial
World War I Memorial
Franklin Delano Roosevelt Memorial
World War II Memorial
Dwight D. Eisenhower Memorial
Korean War Veterans Memorial
Vietnam Veterans Memorial
Martin Luther King Jr. Memorial
100-Question Summative Assessment – Candidates must pass with an 80%
Reflection/Feedback:
Reflection/Feedback:
This storyboard became a very large Google Slides document. I realized completing all these modules and landmarks would take considerable time and effort, but stakeholders gave positive feedback on the design of this learning solution.
I received the Learning Experience Designer Credly badge from IDOL Courses for this accomplishment.
U.S. National Mall Citizenship Tour eLearning Course
U.S. National Mall Citizenship Tour eLearning Course
Purpose:
Purpose:
To become a U.S. citizen, you must pass the USCIS interview and exam. This eLearning resource provides local citizenship candidates with an interactive way to review and recall the required American civics and history questions and answers, preparing them for the USCIS interview and exam.
Solution:
Solution:
To develop this eLearning course, I used the storyboard (above) and the tools Articulate Storyline, Canva, and Audacity VoiceOver.
Each of the 16 landmarks, or modules, includes activities, voiceover (Audacity), and formative assessments. Candidates can also download and print PDFs from the USCIS website to be used as a "tour guide" and for additional writing/reading practice. After completion, candidates are expected to score at least 80% on the 100-question summative assessment. Candidates may repeat each landmark and the summative 100-question assessment as many times as needed.
Result:
Result:
The stakeholders were very pleased with this eLearning! It will be used first as a 1:1, and then the instructor will integrate the eLearning into the instructor-led classes. Candidates can also access this link for individual recall and study for the USCIS interview and exam.
Reflection:
Reflection:
This was a massive undertaking while I was working full-time! I also learned that Articulate Storyline can have issues with corrupted files. My project crashed, and I had to restart with the pieces and rebuild. In the end, I built it better anyway! Lots of lessons were learned!
Received: IDOL Courses issues these Credly badges for my eLearning project and completing the CPTP requirements.
Received: IDOL Courses issues these Credly badges for my eLearning project and completing the CPTP requirements.
CCMM Presentation
CCMM Presentation
As noted above, this is a screenshot of a Google Slides presentation I designed to raise community awareness and gain support.
Tri-fold Brochure, Poster, & Presentation
Tri-fold Brochure, Poster, & Presentation
My Role:
My Role:
Instructional Designer and Graphic Designer
Problem:
Problem:
CCMM desired to raise awareness of its ministry, what it does, how it works, the people it serves, and how community members could volunteer to support it. There were two problems:
The materials were outdated and inaccurate and needed updating.
The community didn't understand CCMM's services, and the correct messaging wasn't communicated effectively.
Solution:
Solution:
To provide more information on how CCMM serves the community and how the community can support CCMM, information was gathered from stakeholders, and the following was created after several iterations:
Tri-fold brochure created in Canva
Updated content from a previous brochure to highlight current community activities and services
Highlighted how the community could serve to help meet the needs of the ministry and the community
Poster created in Canva
Simplified content from the brochure for raising awareness (NEW for CCMM)
Presentation created in Google Slides (See image below)
Provided a key CCMM stakeholder with a visual presentation about CCMM that could be shared consistently with local churches and organizations (NEW for CCMM). The purpose is to increase ministry awareness and to secure service and financial support.
Results:
Results:
The brochure was emailed to the community, printed and displayed in public areas, handed out during presentations, and shared with local organizations.
The poster was displayed in local churches and community organizations to raise awareness.
CCMM shared this presentation with several churches and organizations, providing additional clarity on CCMM's mission, what they do, who they serve, and how community organizations can help!
These visuals significantly increased CCMM's support before the holiday season and raised awareness of their services! The stakeholders were very pleased!
As a result, I received a Visual Designer Credly badge from IDOL Courses.
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