MAVEN LAWN SERVICES - TERMS OF SERVICE
Last updated 04/28/26
1. Service Agreement
All services are subject to property assessment upon arrival and final measurement. Pricing may vary based on actual property conditions and accessibility. Services will be performed during normal business hours under reasonable weather conditions unless otherwise arranged. We reserve the right to refuse service for unsafe or inaccessible properties. Pricing determinations and service specifications are detailed in Sections 35-41 of these terms.
2. Definitions of Key Terms
"Reasonable Notice" - Minimum 24 hours advance notice for routine scheduling changes; immediate notice for emergency rescheduling due to weather or safety concerns
"Unsafe Conditions" include but are not limited to:
Active thunderstorms, lightning within 10 miles, or severe weather warnings
Ground conditions that pose slip/fall hazards (ice, extreme mud, flooding)
Presence of aggressive animals or unsecured pets
Equipment hazards (exposed electrical, gas leaks, structural damage)
Visibility conditions that prevent safe equipment operation
Any condition that poses risk of injury to personnel or property damage
"Normal Business Hours" - Monday through Saturday, 8:00 AM to 6:00 PM, excluding major holidays
"Reasonable Weather Conditions" - No active precipitation, temperatures above freezing for non-snow services, safe visibility, and ground conditions suitable for equipment operation
3. Payment Timeline & Late Policy
Damage Reporting - Fair Timeline:
Visible Issues: Please contact us within 48 hours of service completion so we can address any concerns promptly
Hidden Issues: We understand some issues aren't immediately visible - contact us within 7 days of discovery
Seasonal Discovery: Issues discovered after weather changes should be reported within 14 days
Documentation: Photos help us understand and resolve issues quickly
Our Payment Approach: Payment timing is established through individual agreements for each job. We work with you to find schedules that fit your situation.
Late Payment Policy:
Late fees only apply when payment extends beyond our specifically agreed timeline for that job
Late fee: $25 or 5% of invoice amount (whichever is greater) for each 30-day period past the agreed date
We'll always try to communicate with you before applying any late fees
Financial hardships? Let's talk - we prefer working together to find solutions
4. Payment Flexibility & Communication
Payment Options: We work with your schedule to arrange convenient payment methods
Payment Arrangement Options:
Pay when we're done (most common)
Pay the next business day
Pay by end of week
Pay on specific date (like payday)
Split payment for larger jobs
Custom timing that works for your situation
Not Home? No problem - we can arrange alternative payment methods or timing
Return Visits: First return trip is free - $25 service fee applies for additional return trips
Communication: Please let us know your preferred payment arrangement during our estimate process
Alternative Contacts: Helpful to have backup payment contacts, but we'll work with whatever arrangement suits you best
5. Weather Policy
Services may be rescheduled for safety when necessary. This applies to all service agreements including annual contracts. Safety is our top priority - all rescheduled services will be completed when conditions are safe. Unsafe conditions include: lightning/thunderstorms, icy conditions, extremely wet/muddy conditions that could damage lawns, and high winds. If we cannot reach customer within 24 hours for weather rescheduling, service will be automatically rescheduled to next available date.
6. Property Access & Safety
Customer must provide clear access to work areas. Customer is responsible for marking underground utilities, sprinkler systems, and hidden obstacles. Maven Lawn Services is not responsible for damage to unmarked utilities or obstacles. Pets must be secured during service visits.
7. Temporary Obstacles & Vehicle Policy
Customer responsible for moving vehicles from work areas before scheduled service. Services may be limited or rescheduled if vehicles block necessary access. We will work around temporarily parked vehicles when safely possible, but cannot guarantee complete service. Additional trip charges may apply if service must be completed on separate visit due to blocked access.
8. Documentation & Photography
Maven Lawn Services reserves the right to photograph property conditions before, during, and after service for documentation purposes. Photos may be used for quality control, dispute resolution, and service verification. Customer privacy will be respected - photos will focus on work areas and service-related conditions.
9. Liability Limitations
Customer assumes responsibility for property damage due to unmarked obstacles. Maven Lawn Services will make reasonable efforts to avoid damage to marked items. Customer must report any concerns or damage within 48 hours of service completion. We maintain the right to stop work if conditions become unsafe.
10. Cancellation Policy
One-time services: 24-hour notice required for cancellation
Regular customers: Reasonable notice appreciated
Annual contracts: Contact us to discuss options if circumstances change
11. Our Quality Promise
We guarantee professional workmanship and customer satisfaction on every job. Contact us within 48 hours with any concerns - we want to make it right. We'll return to address any workmanship issues at no charge. We'll schedule return visits within 7 days when weather permits.
Fair Approach: We understand properties change - we'll work with reasonable conditions to resolve issues
What we mean by "reasonable conditions":
We can access the same work area safely
No major landscaping changes since our service
Weather hasn't dramatically altered the situation
Issue is related to our original work
Reasonable time has passed for the problem to be assessed
We're flexible and understanding - if your property has changed significantly, we'll discuss the best way to address any concerns fairly
12. Property Damage - Our Responsibility
We will take reasonable care to avoid damage to property. Customer must mark underground utilities and irrigation lines. Customer is responsible for identifying any areas, plants, or items requiring special care before service begins. Unless otherwise specified all lawn areas will be maintained according to standard practices.
Our Commitment: We take reasonable care to protect your property and will address damage concerns caused by our equipment or actions
Examples of covered damage:
Lawn mower damage to sprinkler heads or edging
Equipment damage to plants, fencing, or structures
Accidental damage during normal service operations
Issues directly resulting from our work
Not covered:
Pre-existing damage or wear
Damage from unmarked underground utilities
Issues caused by weather or other parties
Normal wear from regular lawn maintenance
13. Service Area
We serve Constantine, Michigan and surrounding areas within 15 miles. Travel charges may apply for locations at the edge of our service area.
14. Communication
📞 Primary contact: (269) 816-1912
📧 Email: mavenlawnservices@gmail.com
We will provide reasonable notice for scheduling changes when possible
15. Changes to Terms
These terms may be updated periodically. Current terms are always available on our website. Continued use of services indicates acceptance of updated terms.
16. Equipment-Based Services - Basic Requirements
Customer must provide adequate equipment access and mark all underground obstacles. See Section 36 for detailed equipment damage protection and liability requirements.
17. Power Washing Services
Customer must remove or secure all personal items from work areas. Maven Lawn Services not liable for damage to pre-existing surface defects or improperly secured items. Customer responsible for proper drainage and water runoff management.
18. Custom Landscaping & Design Services
Design consultations are credited toward accepted projects only. Customer responsible for all permits and local compliance requirements. Separate written agreements required for installation projects exceeding $500.
19. Gutter Cleaning Services
Limited to standard accessible conditions as determined on-site. Maven Lawn Services reserves right to refuse service for safety reasons. Customer must disclose known structural issues or access limitations prior to service.
20. General Specialized Service Limitations
All specialized services subject to safety evaluation and may be refused or rescheduled. Customer liable for any additional costs due to undisclosed site conditions. Equipment damage due to customer negligence in marking obstacles is customer's responsibility.
21. Service Agreement Process
Simple Process: We'll email or text you our service terms and your specific job details before starting work
Job Details Include:
Services to be performed (mowing, edging, cleanup, etc.)
Agreed pricing for the work
Scheduled service date and time window
Payment timing we agreed on
Any special instructions or considerations
Easy Confirmation: Just reply with "I AGREE TO MAVEN LAWN SERVICES TERMS OF SERVICE" or use our online form
Documentation: We keep records of all agreements for quality service tracking
Flexibility: Prefer email? Great! Need a paper copy? No problem - we can accommodate
Scheduling: We'll confirm your agreement before your scheduled service date
22. Dispute Resolution and Mediation
In the event of any dispute arising from these terms or services provided, both parties agree to:
First attempt resolution through direct communication
If direct resolution fails, participate in mediation through a neutral third party before pursuing legal action
Mediation costs will be shared equally between parties
This clause does not prevent either party from seeking emergency injunctive relief when necessary
23. Force Majeure
Maven Lawn Services shall not be liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to:
Severe weather conditions (as defined in Section 5)
Natural disasters, fires, floods, or other acts of nature
Government regulations or restrictions
Equipment failures due to circumstances beyond our control
Labor disputes or supply chain disruptions
Services will resume as soon as reasonably possible after such circumstances cease.
24. Severability Clause
If any provision of these Terms of Service is found to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be limited or eliminated to the minimum extent necessary so that these Terms of Service shall otherwise remain in full force and effect and enforceable.
25. Payment Terms - Our Flexible Approach
Individual Payment Agreements: During our estimate process, we'll discuss and mutually agree on payment timing for each specific job. These agreements are documented and confirmed before work begins.
Payment Methods: Cash, card accepted - Venmo and PayPal coming soon
Minimum Service: $15 minimum applies to all service calls
Annual Customers: Receive 10% discount on all services
26. Collection Process - Working Together
Our Philosophy: We believe in communication and finding solutions that work for everyone
Step 1: Direct communication to understand and resolve payment issues
Step 2: Payment plan options available with reasonable terms
Step 3: Formal collection procedures only after exhausting collaborative solutions
Legal Action: Reserved for cases where communication has failed
Collection Costs: Customer responsible for reasonable collection costs only when legal action becomes necessary
Credit Reporting: Only used as a last resort after multiple attempts at resolution
28. Service Quality Guarantee
Our Commitment:
Professional workmanship on all services
Use of appropriate equipment and techniques
Adherence to industry best practices
Prompt response to legitimate service concerns
Resolution Process:
Contact us within 48 hours of service completion with any concerns
We will return to address legitimate workmanship issues at no additional charge
Return service must be completed within 7 days of issue notification when weather permits
Resolution is subject to work area remaining in substantially same condition as when originally serviced
29. Electronic Agreement Process
Agreement Options:
Preferred Method: Online form submission with checkbox confirmation
Alternative Method: Email/text reply stating "I AGREE TO MAVEN LAWN SERVICES TERMS OF SERVICE"
Flexibility: Prefer email? Great! Need a paper copy? No problem - we can accommodate
Documentation:
All agreements are timestamped and permanently retained
Email addresses and contact information are verified before service begins
Agreements may be referenced in dispute resolution
Service Authorization:
Services begin only after written agreement is received and confirmed
Verbal agreements are not accepted for liability protection
Emergency services may proceed with verbal authorization followed by written confirmation within 24 hours
30. Payment Processing and Refund Policy
Payment Processing: Once payment is received, funds are immediately allocated to equipment preparation, scheduling, material procurement, and operational expenses. Cash refunds are not available once payment processing begins. Service credits or rescheduling options may be available at our discretion.
Business Operations Impact: Maven Lawn Services operates under standard business practices including advance payment processing, equipment scheduling, and resource allocation. Customer understands that payment processing creates immediate business obligations that cannot be reversed without significant business disruption.
31. Household Decision-Maker Authorization
Decision-Maker Authorization: Customer confirms that all household decision-makers have agreed to the services and payment terms outlined in this agreement. Customer assumes responsibility for any household disagreements regarding authorized services.
Confirmation Required: During the estimate process, we will confirm that all household decision-makers are aware and in agreement with the proposed service and payment arrangement.
32. Service Refusal and Cancellation Policy
Service Refusal Policy: If customer refuses to allow Maven Lawn Services to perform agreed-upon services after payment has been processed, no refund will be provided. Payment compensates for business preparation, scheduling commitment, resource allocation, and opportunity costs. Alternative solutions including service credits or rescheduling may be offered at our discretion.
Preparation Costs: When payment is processed, Maven Lawn Services immediately begins preparation including equipment allocation, scheduling coordination, material procurement, and opportunity cost commitments. These business operations cannot be reversed without financial impact to our operations.
33. Legal Costs and Dispute Resolution
Legal Costs Protection: In the event of legal action related to this agreement, the prevailing party is entitled to reasonable attorney fees and court costs. Customer acknowledges that small claims court is the appropriate venue for service-related disputes under $5,000.
Dispute Venue: Both parties agree that any legal disputes will be resolved in the Michigan court system with jurisdiction over St. Joseph County, Michigan (Constantine area), regardless of customer location within our service area. Michigan law governs this agreement. This venue selection applies to all customers within our 15-mile service radius.
34. Contract Modification and Amendment
Agreement Modifications: This agreement can only be modified in writing with mutual consent. Verbal requests to change terms after payment has been processed require new written agreement and may not include refund of previous payments.
Written Changes Only: No verbal modifications to this agreement will be recognized. All changes must be documented in writing and agreed to by both parties.
35. Service Pricing Structure and Determination
Price Range Justification: All services priced within stated ranges based on on-site assessment. Final pricing determined by:
Actual measurable work area and terrain complexity
Equipment accessibility and safety requirements
Existing property conditions and maintenance level
Material quantities and current market costs
Specialized equipment or technique requirements
Time estimates based on site-specific conditions
Property Measurement Standards:
Size categories (Small/Medium/Large/Extra Large) based on serviceable area only
Serviceable area excludes buildings, hardscaping, garden beds, slopes exceeding 15°, and inaccessible terrain
Final size classification determined by on-site measurement, not property deed information
Acre measurements refer to maintainable lawn area, not total property size
Properties over 1 acre of serviceable area fall into Extra Large category; properties significantly exceeding 1 acre may require custom pricing based on actual conditions and equipment requirements
Linear Measurement Services: Edging, hedge trimming, and installation services priced by actual linear feet measured on-site. Minimum service charges apply regardless of total footage. Complex areas, height variations, and accessibility issues may increase per-foot pricing.
36. Equipment-Based Service Requirements
Aeration and Mechanical Services:
Customer must mark all underground utilities, irrigation lines, septic systems, drain fields, and buried obstacles minimum 48 hours prior to service
Service may be refused for excessively rocky, root-bound, or wet conditions that pose equipment damage risk
Equipment damage caused by unmarked obstacles subject to full repair costs plus minimum $200 service fee
Ground conditions assessed on arrival; service may be rescheduled if conditions pose damage risk
Specialized Equipment Damage Protection: Customer assumes full liability for equipment damage caused by:
Unmarked sprinkler heads, valve boxes, or irrigation components
Hidden rocks, stumps, wire, cable, or debris in service areas
Grade changes, holes, depressions, or terrain hazards not disclosed prior to service
Pet waste, chemicals, or foreign substances in work areas
Septic systems, drain fields, or underground utilities not properly marked
Minimum equipment damage fee: $200 plus actual repair costs. Severe damage may result in replacement cost liability.
37. Plant and Landscaping Service Limitations
Plant Installation Warranty:
Plants guaranteed for 30 days from installation date only
Warranty void if customer modifies watering schedule, fails to follow care instructions, or property experiences weather extremes
Replacement limited to plant cost only; labor charges apply for replanting
Customer responsible for ongoing plant care, disease prevention, and environmental factors
Free Consultation Limitations:
Complimentary consultations, assessments, and design services provide general observations only
Maven Lawn Services not liable for plant mortality, pest issues, or property conditions identified during complimentary services
Detailed designs, plant specifications, and treatment plans require separate service agreements
Follow-up treatments and solutions require separate service agreements and pricing
Organic/Natural Treatment Results:
Fertilization programs and organic treatments designed to improve soil health over time
Results depend on weather, existing soil conditions, watering practices, and factors beyond our control
No guarantee of specific lawn appearance, growth outcomes, or pest/disease elimination
38. Seasonal Service Specifications
Seasonal Pricing Structure:
Seasonal services priced as complete packages based on typical service requirements
"Save $X" pricing reflects difference between bundled seasonal rate and individual service pricing
Individual service rates available upon request
Partial completion due to customer limitations or access issues subject to full package pricing
Spring Service Limitations:
Spring cleanup includes basic debris removal and surface preparation only
Extensive winter damage repair, major landscaping restoration, or specialized treatments require separate agreements
Services may be delayed by ground conditions, late frost, or excessive moisture
Plant assessments provide visual inspection only; detailed diagnosis requires separate consultation
Fall Service Requirements:
Fall services must be completed before ground freeze; scheduling priority by booking date
Leaf removal pricing based on normal seasonal accumulation; excessive debris subject to additional charges
Final mowing may require customer pre-removal of heavy leaf cover for quality results
Winter Service Variables:
Snow removal pricing determined by accumulation depth, surface area, ice conditions, and accessibility measured at time of service
Equipment accessibility and safety conditions may limit service availability
Salt and material costs subject to market pricing at time of service
39. Irrigation and Water System Limitations
Basic Irrigation Services:
Services limited to basic installations, adjustments, and seasonal maintenance only
Customer responsible for permit requirements, water pressure adequacy, and local ordinance compliance
Maven Lawn Services not liable for water damage, system failures, or inadequate coverage after installation
Repairs limited to basic component replacement; complex system issues require specialized contractors
Water System Assessments:
Sprinkler and irrigation assessments identify basic operational issues only
No guarantee of system efficiency, coverage adequacy, or long-term reliability
Customer responsible for ongoing maintenance and professional system evaluation
40. Custom Project and Material Cost Protection
Custom Project Requirements:
Projects exceeding $500 require separate written estimates and agreements
Design consultations credited toward accepted projects only
Customer responsible for all permits, inspections, and regulatory compliance
Material costs subject to fluctuation; significant increases require customer approval
Material Cost Fluctuations:
Mulch, stone, plants, and seasonal materials priced at current market rates
Delivery charges based on distance and material quantity
Material waste or excess due to site conditions charged to customer
Customer responsible for material storage and protection after delivery
41. Service Limitation and Safety Refusal Rights
Service Refusal Authority: Maven Lawn Services reserves the right to refuse, modify, or reschedule any service for:
Unsafe working conditions as defined in Section 2
Equipment damage risk due to site conditions
Customer non-compliance with preparation requirements
Weather or environmental conditions affecting service quality
Undisclosed site conditions requiring specialized equipment or techniques
Site Condition Disclosure Requirements: Customer must disclose prior to service:
Recent landscaping, construction, or utility work
Known underground obstacles, utilities, or irrigation systems
Aggressive pets, security systems, or access limitations
Chemical treatments, fertilizer applications, or pest control within 7 days
Any condition that might affect service delivery or safety
SECTION 42: SNOW REMOVAL SERVICES
Service Description: Maven Lawn Services provides snow removal from driveways and walkways, with optional de-icing salt application. Services are provided on a per-event basis or through pre-purchased seasonal contracts.
Pricing Structure: Snow removal pricing is determined by total snow accumulation measured upon arrival and property size:
Extra Small Properties (under 3ft walkway + 1-car driveway):
Snow Removal Only:
Light Snow (0-3"): $20-30
Moderate Snow (3-6"): $35-50
Heavy Snow (6-12"): $60-80
Extreme Snow (12"+): $100+ or service may be declined
Complete Service (Snow Removal + Salt):
Light Snow (0-3"): $25-35
Moderate Snow (3-6"): $45-60
Heavy Snow (6-12"): $75-95
Extreme Snow (12"+): $125+ or service may be declined
Small Properties (1-car driveway + short walkway 3-10ft):
Snow Removal Only:
Light Snow (0-3"): $25-35
Moderate Snow (3-6"): $45-60
Heavy Snow (6-12"): $70-95
Extreme Snow (12"+): $115+ or service may be declined
Complete Service (Snow Removal + Salt):
Light Snow (0-3"): $35-45
Moderate Snow (3-6"): $55-70
Heavy Snow (6-12"): $85-110
Extreme Snow (12"+): $140+ or service may be declined
Medium Properties (1-2 car driveway + Medium walkway 10-30ft):
Snow Removal Only:
Light Snow (0-3"): $40-50
Moderate Snow (3-6"): $70-85
Heavy Snow (6-12"): $110-130
Extreme Snow (12"+): $150+ or service may be declined
Complete Service (Snow Removal + Salt):
Light Snow (0-3"): $50-60
Moderate Snow (3-6"): $85-100
Heavy Snow (6-12"): $130-150
Extreme Snow (12"+): $175+ or service may be declined
Large Properties (2+ car driveway + Large walkway 30ft+):
Snow Removal Only:
Light Snow (0-3"): $55-70
Moderate Snow (3-6"): $90-115
Heavy Snow (6-12"): $140-175
Extreme Snow (12"+): Custom quote or service declined
Complete Service (Snow Removal + Salt):
Light Snow (0-3"): $70-85
Moderate Snow (3-6"): $110-135
Heavy Snow (6-12"): $165-200
Extreme Snow (12"+): Custom quote or service declined
Additional Salt Application:
If customer needs additional salt application after initial service: First return trip is free for salt application. Additional return trips subject to $25 service fee per Section 4 of Terms of Service.
Customer may call for additional salt treatment if conditions worsen
Recommended if temperatures drop significantly or new precipitation occurs
Service Limitations:
Maximum driveway size: 4 cars / approximately 800 sq ft
Maximum walkway length: 100 ft
Properties exceeding these limits require custom quote and may be declined
Steep driveways (over 15° incline) may be declined for safety
Extreme snow conditions (12"+) may be declined to protect equipment
Service may be declined for excessive ice buildup or unsafe conditions
$15 minimum service charge applies to all services not meeting the minimum $15 threshold
Weather and Timing:
Property size tier (Extra Small/Small/Medium/Large) determined by driveway capacity and walkway length
Snow depth measured as total accumulation upon Maven Lawn Services' arrival at property
Final price determined by property size tier + snow depth category
For Per-Event (One-Time) Services:
Customer must call/text/email to request service when snow accumulates
Maven Lawn Services will confirm availability and estimated arrival time
Response time dependent on storm conditions and current service commitments
For Seasonal Contract Customers:
Services scheduled based on storm timing and route efficiency
No guaranteed arrival time - Maven Lawn Services determines optimal service schedule
Contract customers receive priority service over one-time requests
Weather-Related Delays:
Extreme weather conditions (blizzards, ice storms, dangerous cold) may delay or cancel service
Customer will be notified of any delays or cancellations
Equipment Protection:
Service refused if conditions pose significant equipment damage risk
Customer responsible for clearly marking all hidden obstacles (landscape features, decorations, equipment, etc.) before services
Customer must inform Maven Lawn Services of any property changes that could affect snow removal (new installations, decorations, etc.)
Equipment Damage from Unmarked Obstacles:
Customer liable for repair costs to Maven Lawn Services equipment
Damage assessment and repair estimate provided before charges applied
Customer may choose to pay repair costs or dispute through mediation (Section 22)
Severe/willful negligence in marking obstacles may result in additional service fees
CRITICAL CUSTOMER ACKNOWLEDGMENT - ICE AND SLIP HAZARDS:
Customer explicitly acknowledges and agrees that:
Ice and slippery conditions may remain after snow removal and salt application
Salt application reduces but does NOT eliminate ice formation or slip hazards
Weather conditions (temperature, moisture, wind) affect salt effectiveness
Additional ice may form after Maven Lawn Services' service due to melting, refreezing, or new precipitation
Customer may call Maven Lawn Services for additional salt application if needed (first return free, additional returns $25 service fee)
Customer assumes ALL risk of slips, falls, and injuries on their property after snow removal service
Maven Lawn Services makes NO guarantee that surfaces are safe to walk on after service
Customer is responsible for inspecting property after service and may request additional salt treatment
Customer is responsible for warning guests, visitors, and delivery personnel of potential ice hazards
Customer Responsibilities:
Provide clear access to areas requiring snow removal
Remove vehicles from driveway before service (if possible)
Secure pets indoors during service
Mark all hidden obstacles, decorations, and landscape features before services
Inspect property after service and call Maven Lawn Services if additional salt treatment needed
Assume all liability for property conditions after Maven Lawn Services' departure
Maven Lawn Services Liability Limitations:
Maven Lawn Services is not responsible for ice-related incidents occurring after service completion
Customer releases Maven Lawn Services from all liability related to slip/fall incidents on customer property after Maven Lawn Services' departure
Maven Lawn Services is not responsible for pre-existing property damage revealed by snow removal
Maven Lawn Services is not responsible for damage to unmarked obstacles, decorations, or features hidden by snow
Maven Lawn Services is not liable for delayed service due to extreme weather, equipment issues, or route prioritization
Payment Terms: Payment is required within 24 hours of service completion unless alternative arrangements have been made in advance. Maven Lawn Services reserves the right to refuse future services to customers with outstanding balances. Accepted payment methods include cash, CashApp, Venmo, and PayPal. A $15 service fee applies to all services not meeting the minimum $15 threshold.
Seasonal Contracts (Optional):
Maven Lawn Services offers pre-purchased seasonal snow removal contracts at discounted rates. All contracts include Complete Service (snow removal + salt application) and run December 1 through March 31.
Contract Tiers:
Basic Contract: 8 visits per season (15% discount)
Standard Contract: 12 visits per season (15% discount)
Premium Contract: Unlimited visits per season (15% discount based on estimated 16 visits)
Extra Small Properties (under 3ft walkway + 1-car driveway):
Basic Contract (8 visits): $204 (Regular: $240 | Save $36)
Standard Contract (12 visits): $306 (Regular: $360 | Save $54)
Premium Contract (Unlimited): $408 (Regular: $480 | Save $72)
Small Properties (1-car driveway + short walkway 3-10ft):
Basic Contract (8 visits): $272 (Regular: $320 | Save $48)
Standard Contract (12 visits): $408 (Regular: $480 | Save $72)
Premium Contract (Unlimited): $544 (Regular: $640 | Save $96)
Medium Properties (1-2 car driveway + Medium walkway 10-30ft):
Basic Contract (8 visits): $374 (Regular: $440 | Save $66)
Standard Contract (12 visits): $561 (Regular: $660 | Save $99)
Premium Contract (Unlimited): $748 (Regular: $880 | Save $132)
Large Properties (2+ car driveway + Large walkway 30ft+):
Basic Contract (8 visits): $527 (Regular: $620 | Save $93)
Standard Contract (12 visits): $790.50 (Regular: $930 | Save $139.50)
Premium Contract (Unlimited): $1,054 (Regular: $1,240 | Save $186)
Snow Depth Trigger:
Customer chooses snow depth trigger at contract signup (2", 3", or 4" accumulation)
Maven Lawn Services provides service automatically when accumulation reaches trigger depth
No need to call for service - Maven Lawn Services monitors weather and provides automatic service
Heavy Snow Surcharges (Extreme Snow Events - 12"+ accumulation):
Extra Small Properties: No surcharge - extreme snow included
Small Properties: +$40-60 per extreme snow event
Medium Properties: +$50-75 per extreme snow event
Large Properties: +$75-100 per extreme snow event
Contract Benefits:
15% discount on all services
Priority service over per-event customers
Automatic service when snow reaches trigger depth
No need to call or text for service
Guaranteed service availability (priority scheduling)
Heavy snow surcharges significantly lower than per-event extreme snow pricing
Contract Terms:
Payment in full required before first snow removal service
Contract valid for single season only (December 1 - March 31)
Basic and Standard contracts: Unused visits do not roll over or receive refunds
Unused visit value may be applied toward rewards credit for future services
Premium (Unlimited) contracts: No refunds for mild winters
All contracts subject to Terms of Service Section 42
Contract customers must still mark obstacles and meet all customer responsibilities
Visit Tracking:
Maven Lawn Services tracks all contract visits
Customers receive text confirmation after each service
Visit count available upon request
Exceeding Contract Visits (Basic and Standard only):
If snow events exceed contract visits, additional services billed at per-event rates
Contract customers maintain priority scheduling even after visits exhausted
Option to upgrade to higher tier mid-season (price difference applied)
SECTION 43: FIREWOOD DELIVERY SERVICES
Service Description: Maven Lawn Services provides delivery and stacking of pre-cut seasoned firewood purchased from local suppliers. Services are available in three tiers: One-Time Delivery, Regular Customer Discount, and Subscription Service.
TIER 1: ONE-TIME DELIVERY
Pricing Structure:
1 bundle (13 pieces): $15
2 bundles (26 pieces): $25
3 bundles (39 pieces): $35
5 bundles (65 pieces): $55
10 bundles (130 pieces): $95
20 bundles (260 pieces): $180
Service Details:
No commitment required
Pay per delivery at full price
Subject to availability
Standard delivery timeline: Same day or next day (weather permitting)
2-3 day delivery during high-demand periods
TIER 2: REGULAR CUSTOMER DISCOUNT
Who Qualifies: Repeat customers who have completed 3+ deliveries automatically qualify for Regular Customer status.
Discount: 10% off all firewood orders
Regular Customer Pricing (10% discount):
1 bundle (13 pieces): $13.50 (Save $1.50)
2 bundles (26 pieces): $22.50 (Save $2.50)
3 bundles (39 pieces): $31.50 (Save $3.50)
5 bundles (65 pieces): $49.50 (Save $5.50)
10 bundles (130 pieces): $85.50 (Save $9.50)
20 bundles (260 pieces): $162 (Save $18)
Benefits:
10% discount on all orders
Priority scheduling over one-time customers
No monthly commitment or subscription fees
Pay per delivery at discounted rate
Status maintained as long as customer remains active
TIER 3: SUBSCRIPTION SERVICE
Subscription Tiers:
Light Subscription (2 bundles per month - 26 pieces):
Monthly subscription price: $21.25
Regular price: $25
Save $3.75 per month (15% discount)
Best for: Occasional fireplace users, ambiance fires
Moderate Subscription (5 bundles per month - 65 pieces):
Monthly subscription price: $46.75
Regular price: $55
Save $8.25 per month (15% discount)
Best for: Regular fireplace/wood stove users
Heavy Subscription (10 bundles per month - 130 pieces):
Monthly subscription price: $80.75
Regular price: $95
Save $14.25 per month (15% discount)
Best for: Primary heat source, frequent fires, larger properties
Additional Bundles (Subscribers Only): Subscribers can add extra bundles to any delivery at 10% discount:
Extra bundles: $13.50 per bundle (10% off $15)
Billed separately from subscription
Subscription Benefits:
15% discount on base subscription bundles
Extra bundles available at 10% discount
Scheduled automatic delivery (customer chooses delivery day/frequency)
Highest priority scheduling (ahead of Tier 1 and Tier 2 customers)
Flexible subscription management (pause/skip/upgrade/downgrade)
Guaranteed delivery availability during high-demand periods
No delivery scheduling hassles - automatic service
Delivery Scheduling:
Customer chooses delivery schedule at signup (weekly, bi-weekly, monthly, or custom)
Customer chooses preferred delivery day/time window
Automatic delivery on scheduled date - no need to call
Text confirmation sent before each delivery
Pause/Skip Deliveries:
Pause or skip any delivery with 24 hours advance notice
No charge for paused/skipped deliveries
Service resumes automatically on next scheduled date unless notified otherwise
Example: "Skip December delivery - I'll be on vacation" - no December charge, auto-resumes January
Upgrade/Downgrade Subscription:
Change subscription tier anytime with notice
Upgrade takes effect immediately or next billing cycle (customer choice)
Downgrade takes effect next billing cycle
Example: Upgrade from Light to Moderate in December for cold months, downgrade back in February
Subscription Cancellation:
Cancel anytime with 7-day notice
No contracts, no penalties
Pro-rated refund for unused subscription period (if paid monthly)
Final delivery completed if already scheduled
ALL TIERS - SERVICE INCLUDES:
Delivery and Stacking:
Purchase of firewood from local supplier
Transportation to customer property
Stacking in customer's specified location (porch, garage, side of house, covered area, etc.)
Professional stacking - neat and safe
Same day or next day delivery (weather permitting)
Quality and Condition:
Firewood is pre-cut and sourced from local suppliers
Maven Lawn Services resells firewood "as-is" from supplier
Maven Lawn Services makes no guarantees regarding wood quality, moisture content, or burn characteristics
Wood condition determined by supplier - Maven Lawn Services is intermediary only
Customer concerns about wood quality should be directed to original supplier
Weather Dependencies:
Delivery may be delayed due to severe weather, road conditions, or safety concerns
Customer will be notified of any weather-related delays
No penalty for weather delays
CUSTOMER RESPONSIBILITIES (ALL TIERS):
Provide clear access to delivery and stacking location
Secure pets during delivery
Ensure stacking area is safe and level
Be available at delivery time or provide access instructions
Specify stacking location before delivery
MAVEN LAWN SERVICES LIABILITY LIMITATIONS (ALL TIERS):
Maven Lawn Services not responsible for wood quality issues originating from supplier
Maven Lawn Services not responsible for ground staining, moisture damage, or pest issues related to firewood storage
Maven Lawn Services is not responsible for ground damage from firewood weight or moisture
Customer assumes all responsibility for firewood storage and use after delivery
Maven Lawn Services not liable for injuries or property damage related to customer's use of firewood
PAYMENT TERMS:
One-Time Delivery (Tier 1): Payment is required within 24 hours of service completion unless alternative arrangements have been made in advance. For firewood delivery, payment is typically due at time of delivery (before unloading). Maven Lawn Services reserves the right to refuse future services to customers with outstanding balances. Accepted payment methods include cash, CashApp, Venmo, and PayPal. A $15 service fee applies to all services not meeting the minimum $15 threshold.
Regular Customer Discount (Tier 2): Same payment terms as Tier 1. Payment due at time of delivery or within 24 hours of service completion.
Subscription Service (Tier 3): Subscription payment due on 1st of each month. Accepted payment methods include cash, CashApp, Venmo, and PayPal. Automatic billing available via CashApp/Venmo recurring payments. Subscription paused for non-payment until account current. Extra bundles (beyond subscription) billed separately and due at time of delivery.
CANCELLATION POLICY:
One-Time Delivery (Tier 1) and Regular Customer (Tier 2):
Cancellations appreciated with advance notice when possible
Same-day cancellations: 50% charge if firewood already purchased
No-show: Full charge if Maven Lawn Services arrives with firewood and customer unavailable
Subscription Service (Tier 3):
Pause or skip deliveries with 24 hours advance notice (no charge)
Cancel subscription anytime with 7-day notice (no penalties)
Same-day cancellations when firewood already purchased: 50% charge
No-show when Maven Lawn Services arrives with scheduled delivery: Full charge
SECTION 44: TRASH COLLECTION SERVICES
Service Description: Maven Lawn Services provides trash and recycling cart services, including rolling carts to/from curb on collection days.
Trash Collection Schedule: Trash pickup schedule varies by waste management provider in the Constantine area. Service timing: Roll out cart evening before pickup day, roll back cart evening after pickup day. Customer provides their specific pickup day at service signup.
Common Constantine Area Schedules:
Most residential: Tuesday pickup (service Monday evening out, Tuesday evening back)
Some areas: Wednesday or Thursday pickup
Customer's specific schedule confirmed at signup
Pricing Structure:
Single Services:
Take trash/recycling bags to dumpster: $5
Roll dumpster to curb (Monday for Tuesday pickup): $10
Roll dumpster back from curb (Tuesday after pickup): $5
Full service (roll out + roll back): $12
Subscription Services (RECOMMENDED):
Bi-weekly subscription: $25/month
Includes: Dumpster out evening before pickup, back evening after pickup
Service every other week (2 pickups per month)
Compare to: 2 one-time full services × $12 = $24/month
Weekly subscription: $45/month
Includes: Dumpster out evening before pickup, back evening after pickup
Service every week (4 pickups per month)
Save $3/month vs. one-time pricing (4 services × $12 = $48)
Service Details:
Maven Lawn Services rolls dumpster from customer's normal storage location to curb
Dumpster placement: End of driveway, curbside (as per city requirements)
Maven Lawn Services returns dumpster to original location after pickup
Text confirmation sent after each service (out and back). Customers without text capability may receive phone call confirmation or in-person notification.
Subscription Benefits:
Save 50% vs. one-time pricing
Automatic service - no need to call each week
Never forget trash day again
Locked-in monthly rate
Customer Responsibilities:
Dumpster must be in reasonable working condition (wheels functional - minor damage acceptable)
Dumpster must be accessible (not blocked, not snowed in)
Customer must notify Maven Lawn Services by Sunday evening if service not needed that week
Customer responsible for keeping dumpster in serviceable condition (functional wheels, lid closes properly, no major structural damage that prevents safe rolling)
Service Limitations:
Maven Lawn Services services standard residential dumpsters/carts on wheels only
Broken dumpsters without functional wheels may be declined
Excessively heavy dumpsters (overfilled) may require customer assistance or extra charge
Snow-blocked driveways: Customer must shovel path OR Maven Lawn Services can clear path for additional $15-25 charge. If path not cleared and Maven Lawn Services cannot access, no charge for that service.
Weather Delays:
Severe weather (heavy snow, ice, dangerous conditions) may delay service
Customer will be notified of any weather-related delays
No charge for missed service due to weather or inaccessibility
Vacation/Skip Policy (Subscription Customers):
Text Maven Lawn Services by Sunday evening to skip that week's service
No charge for skipped weeks (credited toward next month)
Automatic service resumes following week unless notified otherwise
Cancellation Policy (Subscription):
Cancel anytime with 7-day notice
No contracts, no penalties
Final payment prorated based on services completed
Payment Terms: Payment is required within 24 hours of service completion unless alternative arrangements have been made in advance. For subscription services, payment is due on the 1st of each month or at an alternative date arranged before service begins. Maven Lawn Services reserves the right to refuse future services to customers with outstanding balances. Accepted payment methods include cash, Cash App, Venmo and PayPal. Automatic billing available via CashApp, Venmo and PayPal for recurring payments. Service(s) pause for non-payment until accounts current balance is paid. A $15 service fee applies to all services not meeting the minimum $15 threshold.
Maven Lawn Services Liability Limitations:
Maven Lawn Services not responsible for missed trash pickup by city/waste management
Maven Lawn Services not responsible for dumpster damage during normal use
Maven Lawn Services not responsible for contents of trash or items discarded
Customer responsible for compliance with city waste management rules
SECTION 45: ELDERLY ERRANDS AND HELPFUL SERVICES
Service Description: Maven Lawn Services provides errand running, shopping, and light household assistance services for seniors and anyone needing help.
Pricing Structure:
Shopping & Delivery:
Grocery shopping & delivery: $1 per item ($15 minimum per visit)
Prescription pickup & delivery: $10
Post office runs: $10
Pet food/supplies pickup: $10-15
Trash & Recycling Assistance: (See Section 45 for full trash service details)
Trash bags to dumpster: $5
Dumpster to curb: $10
Full service: $12
Bi-weekly subscription: $25/month
Light Household Tasks:
Light bulb changing: $10 (up to 5 bulbs)
Snow removal from walkways: $20-30
Changing furnace/AC filters: $10
Moving furniture (light): $15-25
Hanging curtains: $20-30
Weekly/Regular Services:
Monthly furnace filter check: $10 per visit
Bird feeder filling: $10-15
Dog walking: $15-20 per walk
Pet Sitting Services:
Visit-Based Pricing:
Short visit (30 min - check-in, feeding, bathroom): $15
Standard visit (1 hour - playtime, feeding, walk): $20
Extended visit (2-3 hours): $30-40
Flat Rate by Time Away:
Full day sitting (8+ hours): $50-60
Overnight (12-24 hours): $70
Weekend away (2-3 days): $50 per day
Week away (4-7 days): $40 per day
Complimentary Services (Free with any paid service):
Opening single jars
Reaching high shelves
Hanging single picture
Programming TV remotes
Minor tech help (5 minutes or less)
Grocery Shopping Details:
Customer provides shopping list (text, written, or verbal)
Maven Lawn Services shops from list and delivers to customer's home
Maven Lawn Services can put groceries away if requested
Receipts provided for all purchases
Item count: Each individual product = 1 item (bread = 1, milk = 1, etc.)
$15 minimum per visit (even if items total less than $15)
Customer Responsibilities:
Provide accurate shopping list
Provide payment method for purchases (cash, card, or immediate reimbursement)
Be available at delivery time or provide access instructions
Secure pets during service
Provide clear instructions for any household tasks
Service Limitations:
Maven Lawn Services does NOT provide medical care or medical advice
Maven Lawn Services does NOT administer medications or handle prescription medications
Maven Lawn Services does NOT provide personal care (bathing, dressing, etc.)
Maven Lawn Services does NOT lift heavy furniture without assistance
Maven Lawn Services does NOT enter homes that feel unsafe
Maven Lawn Services reserves right to decline service for safety reasons
Safety and Trust:
Maven Lawn Services maintains professional boundaries at all times
Maven Lawn Services will not accept gifts, loans, or financial assistance from clients
All transactions documented with receipts
Family members/emergency contacts welcome to be present during services
Scheduling:
Regular schedule available (weekly, bi-weekly, or as-needed)
Same-day service available when possible
24-hour advance notice preferred
Emergency situations accommodated when feasible
Cancellation Policy:
24-hour notice preferred for cancellations
No penalty for cancellations with reasonable notice
No-show with no notice: $15 service fee charged
Maven Lawn Services Liability Limitations:
Maven Lawn Services not responsible for incorrect items if shopping list was unclear
Maven Lawn Services not responsible for store being out of stock on requested items
Maven Lawn Services not responsible for accidents occurring in customer's home unrelated to Maven Lawn Services' direct actions, including pre-existing hazards, customer negligence, or incidents occurring after Maven Lawn Services' departure
Maven Lawn Services not liable for pet-related incidents (bites, escapes, etc.)
Customer assumes all risk for household tasks performed after Maven Lawn Services' departure
Maven Lawn Services makes best effort but cannot guarantee specific arrival times for errands
Payment Terms: Payment is required within 24 hours of service completion unless alternative arrangements have been made in advance. For grocery shopping, customer must provide money/payment card before shopping trip, OR reimburse Maven Lawn Services immediately upon delivery. Service fee payment due same day. Maven Lawn Services reserves the right to refuse future services to customers with outstanding balances. Accepted payment methods include cash, CashApp, Venmo, and PayPal. A $15 service fee applies to all services not meeting the minimum $15 threshold.
SECTION 46: UNIVERSAL REWARDS PROGRAM
Program Overview: Maven Lawn Services rewards all customers with points on every service across all categories. Points accumulate and can be redeemed for credit toward future services.
How to Earn Points:
Every Service Earns Points:
Every $1 spent = 1 point
Points earned on ALL services: lawn care, snow removal, firewood delivery, trash collection, elderly errands, and any future services
Points calculated on final amount paid (after any discounts applied)
Service Milestone Bonuses:
10 services completed = Bonus 50 points ($5 value)
25 services completed = Bonus 150 points ($15 value)
50 services completed = Bonus 400 points ($40 value)
Milestones count ALL services across all categories combined
Referral Bonuses:
Refer a new customer: 100 points ($10 value) when referred customer completes their first service
New customer: 50 points ($5 value) credited after completing first service
Unlimited referrals - earn 100 points for each successful referral
Redeeming Points:
100 points = $10 credit toward any service
Minimum redemption: 50 points ($5 credit)
Redeem any amount of points as long as minimum 50 points ($5 credit) is met
Credits applied at time of service or invoicing
Customer chooses when to redeem points. Points expire 3 years from date earned - Maven Lawn Services will send reminder notification 30 days before points expire.
Stacking with Discounts: Points credits can be combined with ALL other discounts and programs:
Subscription discounts (firewood, trash, etc.)
Regular customer discounts (10% off)
Seasonal contract discounts (15% off)
Any promotional discounts
Example: Pay $46.75 (subscription price) minus $20 (points credit) = $26.75 due
Point Tracking:
Maven Lawn Services tracks all points earned and redeemed
Points balance available upon request anytime
Text/call/email to check your current points balance
Confirmation of points earned sent after each service
Point Expiration:
Points expire 3 years from date earned
Expiration applies to individual point batches (oldest points expire first)
Example: Points earned January 2025 expire January 2028
Maven Lawn Services will notify customers 30 days before points expire
Program Rules:
Points have no cash value and cannot be transferred
Points are non-transferable between customers
Fraudulent referrals or gaming the system results in point forfeiture
Points balance resets to zero if customer account is closed or inactive for 3+ years
Program Changes: Maven Lawn Services reserves the right to modify the rewards program with 30-day advance notice to active customers. Program changes may include:
Adjustment to earn rate (example: changing from $1 = 1 point to $1 = 0.5 points)
Adjustment to redemption value (example: changing from 100 points = $10 to 100 points = $8)
Changes to milestone bonus amounts or thresholds
Changes to referral bonus amounts
Addition or removal of program features
Customer Protections:
Points already earned will maintain their original redemption value (grandfathered)
Example: If program changes from 100 points = $10 to 100 points = $8, points earned BEFORE the change still redeem at 100 points = $10
Active subscription customers locked into current program terms for duration of their subscription
30-day notice allows customers to redeem points at current value before changes take effect
Changes posted on website and sent via text/email to all active customers
Examples:
Example 1: Regular Service Accumulation
Month 1: $50 snow removal = 50 points
Month 2: $46.75 firewood subscription = 47 points
Month 3: $25 trash subscription = 25 points
Total: 122 points = $12 credit available
Example 2: Milestone Bonus
Customer completes 10th service (any combination of services)
Automatically receives bonus 50 points
Added to existing point balance
Example 3: Stacking Discounts + Points
Firewood Heavy Subscription: $80.75/month (already 15% off regular $95 price)
Customer has 200 points ($20 credit)
Customer redeems points: $80.75 - $20 = $60.75 due
Customer still earns 61 points on the $60.75 paid
Example 4: Referral Bonus
Customer refers neighbor
Neighbor signs up for snow removal contract ($408)
Neighbor completes first service: Neighbor earns 50 bonus points + 408 points from payment = 458 points
Referring customer earns 100 bonus points
Questions about these terms? Contact us at (269) 816-1912
Maven Lawn Services - Professional lawn care with a personal touch