Business Etiquette for the Modern Workplace (44 minutes)

• In today’s fast-paced, technology-driven workplace, it can be overwhelming to figure out how to best conduct yourself in unique or challenging professional situations. There’s a lot to keep in mind, but by learning how to cultivate more positive professional behaviors, you can improve your odds of building a harmonious and productive work environment—not to mention, a more successful career. In this course, join instructor Nisha Trivedi, a certified business etiquette trainer, as she draws material from her diverse experiences and teaches you essential business etiquette that fits the needs—and wants—of today’s workplace. Learn how to make introductions, communicate effectively, improve productivity while working remotely, handle social and business interactions with grace and ease, tackle difficult interpersonal situations, and more. Along the way, Nisha gives you tips on developing strong business relationships and creating a more positive organizational culture.

Business Etiquette: Phone, Email, and Text (1 hour, 3 minutes)

• Business etiquette skills are just as important today as ever—they impact an individual's communication, confidence, and career. In this course, etiquette expert Toni Purvis guides you through essential etiquette for business communications. Learn about email etiquette, with topics including subject lines, using gender and pronouns respectfully, tricky elements of bcc and cc, and crafting an email that in content, tone, and timing takes the recipient into consideration. Explore the dos and don'ts of professional text conversations and phone communication. Plus, dive into the etiquette of written communications, such as business letters, exchanging contact information, giving thanks, and expressing sympathy. Business etiquette is all about building positive relationships that create memorable interactions, and this course can help you level up your skills.

Business Etiquette: Meetings, Meals, and Networking Events (40 minutes)

• Setting the right tone in business communications is essential to success in every career. Knowing the proper etiquette for many types of professional interactions can help you avoid conflict and foster healthy relationships with colleagues. In this course, productivity and etiquette coach Suzanna Kaye shows how to navigate common business situations with professionalism. Suzanna illustrates how to identify and work with different personality types, and how to understand body language and vocal cues. She also covers proper etiquette for various business situations, including in-person meetings, video conferences, business meals, and networking events. Along the way, Suzanna reveals some of the most common errors in etiquette, and shows how to handle conflict and difficult situations gracefully.