In a nutshell: I set up a Moodle LMS instance to house Entersekt's digital training materials. I was the administrator, and provided ad hoc user support when required.
The carousel below will show you some screenshots of Entersekt University. I discuss the project in more detail below.
Product training at Entersekt traditionally happened via instructor-led session lead by product owners and solution architects. The main training materials for these sessions were PowerPoint presentations created by the instructors themselves. Instructors would travel to the clients/partners, or in some cases the students would travel to Entersekt headquarters to attend a week of training there.
This ad hoc approach to training worked reasonably well early on, but as the company scaled and signed up more partners and clients, this method of delivery became unsustainable. The technical communications team decided to adopt a more asynchronous and digital approach to training, and I started researching learning management systems for housing the digital training resources in our pipeline. I recommended we use Moodle LMS since the open source software had a low maintenance cost, but had the majority of features we required. The active community and up-to-date documentation for Moodle also counted in the platform's favour.
Entersekt's instance of Moodle is self-hosted. It lives in AWS and Entersekt's IT infrastructure team was instrumental in setting up the technical aspects of the site. They also run regular site backups, and assist with upgrades and trouble-shooting that impacts the back-end.
For Entersekt employees, we use LDAP authentication. Entersekt staff are also assigned a customised student role to give them access to courses that are not open to external users from client or partner organisations.
External users from partner and client organisations can create accounts using email-based self-registration.
Most of the courses on Entersekt University allows users to self-enrol so they don't need to wait for an administrator to enrol them for the courses they want to take. When courses are very specialised and aimed only at certain groups of users, I'll perform manual enrolments, using cohorts.
Entersekt University uses the Boost theme. I kept customisations to a minimum and only adjusted site colours to match company branding, and included a custom background image.
One of the central features of any LMS is that is allows you to report on how users are using the platform and engaging with content. I generate reports using the Reports feature whenever necessary. We don't make use of Moodle's learning analytics feature at present.