Lumi Support

Need a hand? Email boonyboonapp@gmail.com and we usually reply within two working days.

When you write in, telling us your device, your app version (Settings → bottom of the screen) and roughly when the problem happened saves a round trip.

Subscriptions and billing

How do I cancel? Subscriptions are billed by Apple or Google, so you cancel through them — we cannot do it for you.

iPhone / iPad: Settings → tap your name → Subscriptions → Lumi → Cancel Subscription
Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Lumi → Cancel

Cancel at least 24 hours before your period ends, or you will be charged for the next one.

Does deleting the app cancel my subscription? No. You must cancel through the App Store or Play Store as above.

I cancelled — why do I still have Premium? That is expected. Cancelling stops the next renewal; your access continues until the end of the period you already paid for.

How do I get a refund? Refunds are handled by Apple and Google under their own policies. We cannot issue them.

Apple: reportaproblem.apple.com
Google: Play Store → Payments & subscriptions → Budget & order history → the order → Report a problem

Tell us at boonyboonapp@gmail.com as well — if something went wrong on our side we want to know.

I paid but Premium isn't showing. Try Settings → Restore Purchases first. Purchases confirm through the store, which occasionally takes a minute or two. If it still hasn't appeared after five minutes, email us with the store receipt and we will sort it out.

My free trial ended sooner than expected. Trial length is shown before you confirm. If you started a trial, cancelled, then started another, the second one may be shorter or unavailable — the stores control trial eligibility.

Your chart and readings

My rising sign looks wrong. The ascendant moves roughly one degree every four minutes, so it is very sensitive to birth time. Check the time on your birth certificate, then update it in the app. If you set the time to "I don't know", Lumi cannot calculate a rising sign or house placements at all.

Can I change my birth details? Yes — email us and we will update them. Your chart, and every reading based on it, will be recalculated.

Why did my reading change? Daily horoscopes are new each day. Readings also reflect current planetary transits, which move.

Are readings written by a person? No. They are generated by software using your chart data. Nobody reviews them before you see them, and they are for entertainment only.

My free tarot card isn't available yet. The free tier gets one card every seven days. The app shows the countdown. Premium subscribers draw as often as they like.

Notifications

I'm not getting any. Check three things in order: notifications are on in Lumi's Settings; Lumi is allowed to notify you in your phone's system settings; and your phone is not in a Focus or Do Not Disturb mode. Then tap Re-sync my schedule in Lumi's Settings.

Too many notifications. Turn them off in Settings. We are working on finer-grained controls.

Privacy and your data

What do you do with my birth details? They calculate your chart, and parts are sent to our AI provider to write your readings. They are encrypted in our database. Full detail is in the Privacy Policy.

How do I delete my account and data? Email boonyboonapp@gmail.com from your account's email address and ask us to delete it. We action requests within 30 days and confirm when it is done.

Can I get a copy of my data? Yes — email boonyboonapp@gmail.com.

Someone entered my birth details without asking me. Email boonyboonapp@gmail.com and we will remove them. You do not need a Lumi account to ask.

Contact

Boonyboonapp@gmail.com

Boonwiz