Consultation & Support

With an aim of embedding a continuous improvement mindset in your organisation, we can provide advice and workshop facilitation in order to help you to solve your process issues. In conjunction with the provision of staff training we provide a number of services to support your improvement journey.

Full (Scoped) Business Process Review

In order to achieve efficient and effective operation, we utilise the application of Lean as a business improvement methodology to understand, analyse and recommend improvements to business processes. This will include the identification and subsequent evaluation of benefits.

Facilitated discussions – Problem Identification/Solving

The provision of an impartial facilitator to bring together stakeholders for a targeted discussion which aims to define the nature of a business problem, identify the root cause and agree an approach to deliver a solution.

Rapid Improvement Events

Brief targeted activities which generally span from 1 to 5 days and involves key process participants focusing on solving a narrowly scoped process improvement opportunity.

Problem Definition

Where more complex problems are being experienced, the application of formal problem definition techniques (e.g. brainstorming, lateral thinking, root cause analysis) will provide focus and clarity on the nature of the issue, so allowing future identification of possible solutions.

Deliver Business Change and Realise Benefits

In some cases, changes to business processes arise as a result of external factors (statutory changes, major IT System implementations etc.) and as such, process owners may require help to understand what the new process will look like (including gathering requirements), as well as how to make the transition from “As Is” to “To Be”. Significant work may be necessary to establish new ways of working and gain stakeholder buy in.

To support this transition, benefits must be identified at the outset and measured as a result of an embedded period of new process operation.

If you would like to discuss which approach would work for you, please use our contact form and we will arrange a no obligation discussion.