These guidelines apply to service providers who register or appear on LocalReach.
Providers must submit information that is complete, current, and truthful.
This includes:
• Name
• Phone number
• WhatsApp number
• Email address
• Service category
• Location
• Experience
• Availability
• Business or service description
Providers should update their information when it changes.
Providers are expected to:
• Communicate respectfully with customers
• Arrive at the agreed time whenever possible
• Explain the work clearly
• Discuss pricing before starting work
• Avoid misleading claims
• Avoid abusive, threatening, or discriminatory behaviour
• Respect customer privacy and property
• Follow applicable laws and safety requirements
Providers should clearly explain:
• Service charges
• Material costs
• Additional charges
• Advance-payment requirements
• Cancellation charges, if any
LocalReach does not set provider prices or process payments between customers and providers.
Providers must not:
• Ask customers for passwords or one-time passwords
• Request bank PINs or confidential financial information
• Misuse customer contact information
• Enter private areas without permission
• Make false claims about qualifications or identity
• Engage in fraud, harassment, threats, or unsafe conduct
LocalReach may review provider registrations before approval.
Approval is only for listing purposes and does not create an employment, agency, partnership, or certification relationship between LocalReach and the provider.
LocalReach may ask for additional information when needed.
Customers may report providers for:
• Incorrect information
• Unprofessional conduct
• Fraud or suspected fraud
• Unsafe behaviour
• Harassment
• Repeated non-response
• Misleading pricing
• Misuse of the platform
LocalReach may review reports and take appropriate action.
A provider profile may be suspended, hidden, rejected, or removed for reasons including:
• False or misleading information
• Repeated complaints
• Fraud or suspected fraud
• Unsafe conduct
• Harassment or abuse
• Violation of these guidelines
• Misuse of customer information
• Violation of applicable law
LocalReach may reactivate a provider after review when appropriate.
Providers listed on LocalReach operate independently.
Providers are responsible for:
• Their own work
• Pricing
• Taxes
• Licences
• Permits
• Insurance
• Safety practices
• Warranties
• Customer disputes
• Legal compliance
Phone: +91 8639339700
Email: localreachsupport@gmail.com
Providers should contact LocalReach if they need to correct or remove their listing.