Chick-fil-A Employee (February 2017- Current)
Chick-fil-A Assistant Director of Operations (March 2021- Current)
Demonstrates leadership skills through managing a team of 30 employees.
Utilizes Microsoft Excel to plan lineups to create an effective gameplan for a successful day.
Audits, processes, and pays invoices in a timely and accurate manner for all payables.
Consults with other managers and team leaders to coordinate site work and maintain tight schedules.
Head of the Catering Department, and increased chain rank from 395 to 63 in one year.
Chick-fil-A Area Manager (November 2020- March 2021)
Demonstrated integrity and professionalism in all areas of business, serving as mentor and role model to staff.
Headed the training department and completed thorough training plans, tools, and guides.
Implemented efficient ways of carrying out training processes and procedures.
Used DocuSign to agree to employee expectations and policies.
Chick-fil-A Certified Trainer (March 2018- November 2020)
Carried out processes and procedures to make sure they were getting completed correctly.
Mentored new employees and trained them on the rules and procedures.
Chick-fil-A Team Member (February 2017- March 2018)
Developed interpersonal skills by assessing the needs of guests and interacting with them effectively.
Delivered exceptional service to guests and ensured customer satisfaction.
Communicated effectively with guests and team members to provide the best possible experience.
IU Health Digestive and Liver Disorders (January 2024- Current)
Student Intern ( January 2024- Current)
Analyzes data to carry out processes that benefit the organization.
Shadows clinic flow and processes to develop an A3 and improve wait times for patients in the clinic.
Demonstrates conception of LEAN principles and apply them into our organization.
Utilizes Cerner to access patient information necessary for the registration process.