Primary Responsibilities:

• Perform registration and rooming audits to observe and identify long wait time causes and bottlenecks in the process.

• Observe the data to identify any commonalities and reoccurring issues.

Learning Objectives:

• Develop professional skills such as leadership, communication, and teamwork through working alongside professionals every day and learning how to appropriately work together. 

  • I believe that I have achieved this objective as I have shadowed many professionals and observed their professional skills and built mine in the process.

• Strengthen my time management skills by staying organized and ensuring that deadlines are met consistently. 

  • I have met this objective by always arriving on time for my internship in order to start my data collection at the beginning of each day. I have also learned to stay organized and keep track of each patient's information for the data collection process.

• Gain insights on operations and the organizational structure from the various health professionals I will be working alongside. 

  • I have met this objective by shadowing many professions and learning what I may be interested in doing in the future. I have learned about who reports to who, and what positions work in the clinic versus in the offsite office building.

• Strengthen my skills with LEAN by working with the principles daily and learning more effective ways of operating business and improving processes. 

  • I have definitely strengthened my LEAN skills through participating in my organization's weekly Value Stream Steering Team (VSST) meeting and also attending their VSST Refresh.

Personal Development:

Skills Built During My Internship:

• Reliability

• Punctuality

• Lean Processes

• Interpersonal Skills

• Communication

• Improved my EMR Knowledge

Academic Connections:

• I believe my LEAN Principles class prepared me well for this internship, especially because a lot of the work I did was with LEAN and thinking of ways to improve the registration and rooming process.

• I also think my Professionalism class prepared me for this internship as well because I knew what business casual clothing looked like, I knew how to be professional in meetings, I knew how to be professional when introducing myself to someone, and I also knew what kind of intern to be. 

Future Learning:

• I will be continuing my journey in health care through obtaining my Healthcare Facility Administrator License. I have accepted a position as an AIT, and will be in training for a couple of months, and then will be able to take both the state and federal tests to obtain my administrator license. I am also interested in obtaining a Master's Degree in Health Administration in the future as well.