At L.I.F.T CIC, we are committed to providing a safe, inclusive, respectful and supportive learning environment for everyone.
We recognise that learners, families, staff, tutors, volunteers and partners should feel able to raise concerns, ask questions and provide feedback.
Our policies and procedures help us maintain high standards, protect the people we work with and continuously improve our services.
The safety and wellbeing of the people we support is a priority at L.I.F.T CIC.
We are committed to safeguarding children, young people and adults who may be at risk of harm, abuse, neglect or exploitation.
Our safeguarding arrangements are designed to help us:
Promote a safe and supportive learning environment
Recognise and respond appropriately to safeguarding concerns
Take concerns seriously and act where necessary
Maintain appropriate confidentiality while sharing information where this is necessary to protect someone from harm
Work with relevant organisations and services where appropriate
Ensure people involved in delivering our programmes understand their safeguarding responsibilities
For more information about how we manage safeguarding concerns, please read our full Safeguarding Policy and Procedures:
Safeguarding Policy and Procedures
If you have an immediate concern that someone is in immediate danger, please contact the emergency services by calling 999.
L.I.F.T CIC is a member of Thirtyone, an independent safeguarding organisation that provides specialist advice, guidance, training and resources to organisations working with children, young people and adults.
Our membership gives us access to specialist safeguarding support and advice, helping us to strengthen our safeguarding practice and ensure that we have appropriate guidance when dealing with safeguarding concerns.
We value this external support as part of our commitment to maintaining high safeguarding standards and continually improving the way we protect and support the people we work with.
Safeguarding is everyone's responsibility.
To learn more about Thirtyone:eight please visit their website: https://thirtyoneeight.org/
If you would like further information, advice or support about safeguarding, the following organisations provide trusted guidance and resources:
Herefordshire Safeguarding Boards
Local safeguarding contacts and referral routes.
Visit Herefordshire Safeguarding
Herefordshire Council
Local support and services.
Herefordshire City of Sanctuary
An organization and local branch of the national City of Sanctuary UK network that builds a culture of welcome, safety, and support for refugees and people seeking asylum.
Visit Herefordshire City of Sanctuary
Migrant Help
Important for people seeking asylum in the UK, including advice about asylum support and accommodation.
Thirtyone:eight
Specialist safeguarding advice, guidance, training and resources for organisations working with children, young people and adults.
Visit Thirtyone
NSPCC
Information and advice about keeping children and young people safe, including guidance for parents, carers and professionals.
Visit the NSPCC
Childline
Free, confidential support for children and young people in the UK.
Call 0800 1111 or visit Childline
CEOP – Child Exploitation and Online Protection
Advice and reporting information relating to online sexual abuse and exploitation of children and young people.
Visit CEOP
GOV.UK – Safeguarding
Government guidance and information relating to safeguarding children and vulnerable adults.
If you believe someone is in immediate danger or requires urgent assistance, call 999.
For non-emergency concerns about a crime, contact the police on 101.
L.I.F.T CIC respects your privacy and is committed to handling personal information responsibly.
We may collect information when you:
Contact us
Enrol on a programme
Register interest in a service
Participate in learning activities
Communicate with us
Use our website
Work with us as a partner, volunteer or professional
The information we collect may include contact details, programme information and other information that is relevant to providing our services.
Where appropriate and necessary, we may also collect information relating to accessibility requirements, learning needs or other circumstances that help us provide appropriate support.
We use personal information for purposes such as:
Providing and administering our programmes
Communicating with learners and families
Responding to enquiries
Supporting learning and participation
Monitoring and improving our services
Meeting legal and regulatory requirements
Protecting the safety and wellbeing of individuals
We aim to collect only information that is necessary, keep it secure and retain it only for as long as appropriate.
You have rights in relation to your personal information. These may include the right to request access to the information we hold about you and, depending on the circumstances, to request correction, deletion or restriction of its use.
For more information, please see our Privacy Notice.
L.I.F.T CIC is committed to treating people fairly, respectfully and with dignity.
We welcome learners and participants from different backgrounds, cultures, nationalities, religions, abilities and life circumstances.
We recognise that people may experience barriers to education for different reasons and we aim to reduce those barriers wherever reasonably possible.
Our programmes are designed to be inclusive and supportive, including for people with additional needs and learning differences such as ADHD, dyslexia and autism.
Where possible, we will consider reasonable adjustments and adaptations to support participation.
Read Our Equality, Diversity & Inclusion Policy
We want our services and learning environments to be accessible to as many people as possible.
Depending on the programme and circumstances, we may be able to provide adaptations such as:
Flexible learning activities
Clear and structured instructions
Adapted learning materials
Different methods of presenting information
Additional opportunities for practice
Online or hybrid participation where available
If you have an accessibility requirement or additional learning need, please let us know when you contact us so that we can discuss how we may be able to support you.