Client Care Team
Client Care Team
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All of the ISA / Admin Team work under the alias Alex Smith in Follow Up Boss and the Client Care team email. Here is how you can get ahold of them:
LEAD / OPERATIONS RELATED QUESTIONS:
LEAD / OPERATIONS RELATED QUESTIONS:
Call / Text: (863) 868-8905
Email: clientcare@liveflrealty.com
Tag in FUB: Alex Smith (will go to everyone)
OFFICE HOURS: 9AM - 9PM MON - FRI // 12 - 9PM SAT & SUN
CLOSING QUESTIONS:
CLOSING QUESTIONS:
Call / Text: (863) 563-6049
Email: closings@liveflrealty.com
Tag in FUB: @ClosingsLFR
OFFICE HOURS: 9AM - 6PM MON - FRI
*** they also all have their own individual profiles so you can tag them independently as well:
@Kate @Eisset @Jerome @Closings
EISSET
FLEX & Seller Connection Monitoring/
Schedule Management/ Updating Performance Metrics
Inside Sales Associate Duties:
Incoming Lead Management
Lead Nurturing
Lead Distribution
SUN - FRI: 11pm - 9pm
EDISON
ALL THINGS CLOSINGS / CONTRACT COMPLIANCE
MON - FRI: 9AM - 6PM
JEROME
Onboarding and recruitment
FLEX & Seller Connection Reporting / Accountability
Inside Sales Associate Duties:
Overflow leads
Lead nurturing
Lead distribution
MON - FRI: 9AM - 6PM
SHERYL
Closings / Compliance Help (Evenings & Saturdays)
Inside Sales Associate Duties:
Incoming Lead Management
Lead Nurturing
Lead Distribution
Updating FLEX/Seller Connection Performance Metrics
TUES - SAT: 12PM - 9PM
LESTER
Digital and Marketing
Ad Development and Management
Flyer/Social Help
Website Management
Virtual Assistant Team (left to right): Edison (closings), Sheryl "Kate" (closings/leads), Eisset "Ice" (leads/insides sales), Sheilah (Jerome's wife), Jerome (onboarding/training/quality control).
Not pictured: Lester (website/social)
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