Legacy Coach - Support
Last updated: 11 July 2026
We're a small independent team and we read every message personally.
legacycoachsupport@gmail.com
We aim to reply within 2 business days.
COMMON QUESTIONS
How do I cancel my subscription?
Go to iPhone Settings → Apple ID → Subscriptions → Legacy Coach → Cancel. Cancellations must be made at least 24 hours before your renewal date. We cannot process refunds directly — all billing is handled by Apple.
How do I delete my data?
Open the app → More → Delete my account. This permanently removes all your data from the device. You can also export a backup first from More → Settings → Export backup.
I lost my data after reinstalling the app.
All data is stored locally on your device, not on our servers. If you did not export a backup before reinstalling, the data cannot be recovered. To prevent this in future, use More → Settings → Export backup regularly.
The app is showing the wrong calorie target.
Targets are estimates based on your profile inputs. Go to the Plan tab → check your profile details (weight, goal, activity level) are up to date. If the target still looks wrong after updating your profile, email us.
Apple Health isn't syncing.
Go to iPhone Settings → Privacy & Security → Health → Legacy Coach and make sure read/write access is turned on for the data types you expect.
I have a question about Coach Pro features.
Some coach features — including team roster sync and client invite links — are currently in development and will arrive in a future update at no extra charge for active subscribers.
PRIVACY & LEGAL
Privacy Policy — legacycoach.com/privacy-policy
Terms of Use — legacycoach.com/terms-of-use
CONTACT
Legacy Coach
legacycoachsupport@gmail.com