Return & Exchange Policies

This Return & Exchange Policy applies to purchases and payments made on L'Annam.com. This policy does not apply to products purchased directly at physical Lannam retail stores. 

At Lannam, your satisfaction is at the heart of our brand. We meticulously craft and package our fragrances to ensure they reach you in perfect condition. However, we understand that sometimes a purchase might not be exactly what you envisioned. To provide you with absolute peace of mind, we have designed a transparent and straightforward return process.

1. The 10-Day Return Window

We proudly offer a 10-day return and exchange period. You have exactly 10 days from the date your package is marked as "Delivered" to initiate a return or exchange request.

2. Eligibility & Conditions for Return

Because fragrances are delicate personal care products, we must adhere to strict hygiene and safety standards. To qualify for a return or exchange, your item must meet the following criteria:

• Unopened and Unused: The fragrance must not have been sprayed or tested.

• Original Packaging: The bottle must be in its original box, and the outer cellophane wrapping must be completely intact and unbroken. * Proof of Purchase: A valid order number or digital receipt is required.

Please note: For health and safety reasons, any box that has been opened, unsealed, or tampered with will be strictly declined for return. Customized items, promotional gift sets, and sale items are also final sale.

3. How to Initiate a Return

Returning an item is simple. Just follow these steps:

1. Contact Us: Email our customer care team at lannam@contact.com or message us via our official hotline (+84) 123 456 789 with your < Order Number > and the reason for the return.

2. Await Approval: Our team will review your request within 24 hours. Once approved, we will provide you with the exact return shipping address.

3. Pack Carefully: Please ensure the perfume is securely wrapped using the original shock-absorbent materials to prevent damage during transit.

4. Ship It Back: Send the package via a trackable courier service. Please note that the customer is responsible for the return shipping fee unless the item is faulty.

4. Damaged, Defective, or Incorrect Orders

Your L'Annam fragrance should arrive in pristine condition. If you receive a damaged bottle, a defective spray nozzle, or the wrong scent entirely, we will make it right immediately.

• Please notify us within 48 hours of receiving your package.

• Kindly provide your Order Number along with clear photos or an unboxing video showing the issue.

• In these instances, L'Annam will cover 100% of all return shipping costs and send you a complimentary replacement via express delivery.

5. Exchanges

If you wish to exchange an unopened fragrance for a different scent in our collection, the same 10-day eligibility rules apply. Once we receive and inspect your returned, unsealed item, we will create a new order for your desired fragrance. If there is a price difference, we will instruct you on how to transfer the remaining balance or issue a partial refund.

6. Refund Processing

Once your returned item is received at our boutique, our quality assurance team will inspect it to ensure the cellophane seal is intact.

• Approval: Upon successful inspection, your refund will be processed immediately.

• Method: Because our store operates via Direct Bank Transfer, your refund will be securely transferred directly back to your original bank account.

• Timeline: Please allow 3 to 5 business days for the funds to reflect in your account, depending on your bank's processing times.