1. Lead team members through facilitating interactions that deliver aligned goals (supported by tools to make this more efficient).

2. Engage in ‘Conversations That Matter’ to build trusted relationships and make informed sustainable decisions.

3. Connect all people through timely communication and relevant inclusive interactions to enhance performance and leverage diversity.

4. Stimulate meaningful work through an inclusive social learning ecosystem to accelerate development of employee capability, experiences and relationships.

5. Create adaptive approaches as foundations of a learning organisation to encourage emergent discovery and experiment with errors.

6. Prioritise best options to focus appropriate resources on the highest long-term value activities (tangible and intangible benefits).

7. Enhance knowledge flow cycles throughout interactions, so that learning from the current cycle and participants inform the next cycle.

8. Invest critical resources in prospecting future potential to fuel growth and innovation.

9. Share diverse perspectives, stories and insights through targeted communications to build community and leverage cultural diversity.

10. Generate reflective and emergent dialogue through creative social interactions to drive positive change and options for challenges.

11. Leverage knowledge assets in creative ethical ways to make sense of emerging trends and highlight potential risks.

12. Be the collaborative leader you want to serve and mentor the one you want to replace you.