RESUME
RESUME
Project Management
Critical Thinking + Creative Problem Solving
Scheduling + Risk Management + Change Management
Budgeting
Organization
Learning and Development
Recruitment
Onboarding
Training + Coaching
Curriculum Development
Instructional Design
Course Creation
Product Design
Customer Service
Customer Support
Conflict Resolution
Communication
Buisness / Marketing
Market Research
Branding
Social Media Marketing
Pricing Strategy
Data Analysis
Search Engine Optimization (SEO)
Software Development Tools
HTML
CSS
JavaScript
Visual Studio Code
Github
Figma
Project Management Tools
Google Suite
Asana
Basecamp
Google Workspaces (Calendar, Documents, Sheets, Slides, Jamboard, Forms)
Microsoft Office 365 Suite (Word, Excel,PowerPoint, SharePoint, Teams ,etc)
SAP Concur
Oracle
Slack
Customer Relationship Management (CRM) Software
Salesforce
Learning Management Systems (LMS)
Canvas Infrastructure
Google Classroom
Design
Canva
Adobe Creative Cloud
Final Cut Pro X
Pro Tools
iMovie, Garage Band, CapCut, Inshot
Procreate
Content Mangagemnet Systems (CMS)/ eCommerce
Printify
Wix
WordPress
Google Sites
ETSY, Teachers Pay Teachers, Apple Music For Artist, Spotify For Artist
Collaboration
Slack
Sharepoint
Remind
Microsoft Teams
Conferencing
Zoom
Google Meet
IT Sr. Administrative Assistant- Project Manager
GM Financial - Current Employment
Key Accomplishments
• Successfully supported the Divisional CIO, CTO, SVPs and IT departmental staff within the North American Technology Department, ensuring seamless administrative assistance and support to departmental operations.
• Successfully created and managed internal communicaions, newsletters, and podcasts to enhance employee engagement and streamline communication and engagement across teams.
• Created and maintained SPO websites, focusing on improving operational workflows, and ensuring effective navigation and an optimized user experience (UX) for internal employees.
Learning & Development Specialist
Amplify - 2022-2023 (Contracted)
Key Accomplishments
• Successfully led ,trained, and developed over 50 educational teams to complete project deliverables for customers and consumers.
• Successfully increased consumer satisfaction scores by 60 % percent within a 6-month timeframe.
Project Manager
Starbase DoD
2020- 2022
Key Accomplishments
• Implemented new organizational strategies and comprehensive evaluation techniques, resulting in successful program set up and change management efforts.
• Provided project management, strategic planning, and operational support to ensure development of the program.
• Sourced and secured 23 partnerships to a new developing program,contributing to the programs revenue increase by 15% within 5 months.
Educator
WCSD
2017-2022
Key Accomplishments
•Spearheaded project-based learning initiatives resulting in 80% improvement in consumer test scores.
•Led over 3 professional development workshops and intiatives per year and proving extensive knowledge in adult learning methodologies and training skills.
• Successfully coordinated and executed 5 large scale programs per year within budget, showcasing strong project management and multitasking abilities.
Reservations Sales Manager
Atlantis Hotel Casino & Spa
2015-2018
Key Accomplishments
• Provided excellent customer support and conflict resolution, addressing inquiries, resolving complaints or issues, and ensuring overall customer satisfaction.
• Successfully upsold over 500 additional services and/or room upgrades per year to maximize revenue and enhance customer experience.
ETSY, TPT Buisness Owner
Self Employed
2020- Present
Key Accomplishments
• Successfully designed, curated, and managed profitable eCommerce Buisnesses and their related products, demonstrating exstensive skills within Buisness Systems, Marketing, Sales and Design.
Nevada Department of Education
Teaching Certification : Special K-12
2018
Colorado Department of Education
Teaching Certification : Special K-12
2022
Texas Education Agency
Teaching Certification : Special K-12
2023
Expected:2026
Year Earned: 2022
Year Earned: 2018
Issuing Institution: SheCodes
Year Earned: 2023
Issuing Institution: Google/Coursera
Year Earned: 2023